Hurst Design Build Remodeling

Overall, we did a full first floor remodel with Hurst and had an overall great experience. Our project manager (Tyler) was amazing and the craftsman (especially Mike) were extremely skilled, friendly and accommodating. The design process was thorough and we landed on some options we love but would have never imagined if it was just us. The Good Absolute amazing craftsman on site, some truly stunning quality custom work Extremely high quality work across the board Very strong warranty and responses on warranty items Good design process with lots of ideas generated Room for Improvement Like any remodel, we had a few bumps along the way. Our project was in the middle of rising costs in the pandemic, so we did have some budget issues along the way. And I also got the impression the back of house office operations at Hurst were running thin at times as we did have a handful of miscommunications.

Perfect! Hurst designed a beautiful space for us to enjoy the outdoors complete with a covered porch with skylights, entertainment area, and a large built in grill space with cultured stone and granite counters. It looks amazing and I will be using them again.

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We interviewed 5 remodeling firms.  We were very impressed with the Hurst process.  An online calendar that tells us what will happen each day; a weekly meeting with our project manager to talk about what has happened, what will happen, and our questions, concerns, suggestions, requests.
They have been responsive, respectful, dependable, and professional.  Our project manager has kept us informed at every step of this process.
10 weeks is a long time for your life to be disrupted by a remodeling project of this size.  The finish date was expanded by one week due to the changes we added.
The remodel looks amazing.  We are very happy and recommend this firm without hesitation.

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We like to give a feedback about them because they're very. very good. They're excellent in everything, as a matter of fact, I've mentioned them to a number of people. First they were very professional, very courteous, very complete with all of the details, and everything we wanted to do they were very open to. They were very detailed, they have everything online that we can see every time. Whenever changes are made, they were open to that. They updated the information on the internet with the changes. They implemented the changes without a problem at all. It's just everything we opt to have on a remodeling company. We had no problems at all, it's just that at the end we've had minor problems. We had few adjustments but they came out very promptly and resolved those issues. One thing that was kind of interesting is that they have the hood for the oven vented outside but take all the steps necessary to determine if that was possible and unfortunately the way the builder designed the house was not possible. So they found an alternative method of doing that and that has worked out very well. So the point there is they were able to come up with an ultimate design and it worked well. Pat Hurst is the main person we've dealt with and he was very professional and just a pleasure to work with. The price is a little bit high but it's just how the saying goes, you get what you pay for. They've gotten back to us very, very promptly every time we call them. They arrived when they said they would and they stayed as long as they had to to complete whatever their objectives were for the day. They were all very courteous. every person.

They were great. We would definitely use them again for sure. They were great to work with. They did everything from the design, the actual work, and everything.

I like them because I have been using them for years. They did my roof about 8 years ago and they do great work.

The people were very pleasant to work with. There was an error made in the installation of the pendant lighting that the corrected promptly.

Very professional. Middle estimate of those we got. Not the cheapest, but excellent work and daily cleanup. Very considerate of children in house during work. Explained every step. Had what ended up being an unrelated issue several months later and they arrived in an hour to check things out and followed up the next day to ensure nothing further developed. Having them out for a third small job next month. This time we didn't get other estimates because we knew who we wanted and that the price would be fair.

They were very professional and they itemized everything down to the last screw. They knew everything that was going in and where it was going in. We aren’t going with them because they quoted $10,000 more than everyone else.

Before the project started we had a meeting with our lead project consultant (Pat) and a designer (Bridget). We discussed our vision of the finished project and they got an idea of what our tastes were in design elements. After the meeting an online 3D model was created of what our finished kitchen would look like. We conversed back and forth with Pat and Bridget as we tweaked the layout and were able to follow the changes online. Also, during this time, we met with Bridget at various granite warehouses, cabinet shops, and tile/flooring showrooms where she guided us through the maze of material choices for our kitchen. This was very helpful in picking out exactly what we wanted. Just before construction began we had another meeting with Pat and our project manager (Dan) and went over exactly what we could expect during the construction phase. Hurst Design-Build uses Microsoft Project to outline and track every last detail and dependency required to complete the project so we knew exactly what to expect at any given time during construction. Some elements changed a bit as we moved forward, but not by much. When demolition day arrived we met Mike, our lead carpenter. Before any construction began, Mike isolated the kitchen area with thick plastic from floor to ceiling with zippered "doors" for access. After construction wrapped up every day, they would set up an electric air filtration unit. This filter and the plastic barrier helped keep the dust throughout the rest of the house to a minimum. We had a formal meeting with Mike every week to go over the progress and to address any concerns we had. On day one our old kitchen was stripped to the walls! Subsequent days and weeks progressed from electrical rough in, drywall hanging, routing a new hood vent through an upstairs closet and out the roof, cabinet installation, countertop installation, laying floor tile, painting, appliance installation, and finally tying up the loose ends. During the cabinet installation phase we met another Mike who painstakingly made sure everything about the cabinets was perfect! During our project when we had questions or things came up that we wanted changed, we were able to talk to "The Mikes" and get near immediate resolution. Our project was completed within a couple days of the target date with our 100% satisfaction.

The company as a whole is very family oriented and they always do quality work. They do very good work.

Pat Hurst came out and reviewed the other contractor's work and then sent out an estimate to repair. They called several weeks later and scheduled the work. They removed the siding on our dormer, removed the windows in question and framed them properly. They then installed the windows correctly, weather proofed them and replaced the siding. They also replaced one panel of siding near our patio that had been damaged in an unrelated situation. The final bill was reduced since not as much material was needed as was originally thought.

The work was done professionally. The workers were polite and very clean. We were happy with all of the subcontractors except drywalling. They have since replaced their drywalling subcontractor.

THEY'VE BEEN OUT TO FIX A LEAK ON A ROOF THEY HAD PUT ON 2YRS AGO. THIS IS THEIR 2ND YEAR TO COME OUT TO FIX THIS SAME LEAK.