Response from Forest City Tree Protection Co Inc
Thank you for taking the time to post a review - it is very much appreciated. I do apologize for the lack of communication regarding the positioning of the crane truck. In order to position the crane truck properly for the safe & efficient lifting, lowering, loading and hauling of heavy sections, it was necessary to access your dead ash tree from your neighbor's property. It is our policy to apprise clients and neighbor's of this need, so the fact you were not told this indeed our responsibility. Also, in regards to the grindings from the stump removal process, we almost always leave them on-site in the resultant hole. It is not cost-efficient to have our arborists and equipment operators perform this task. It is far more economical for the client to have their landscaper or perhaps a neighborhood kid assist in this task if needed. The grindings do make for an excellent mulch in your shrub beds. Your remaining ash tree has been treated with a direct sapstream injection to protect it from succumbing to the emerald ash borer, the nemesis which killed your other ash tree. This injection treatment, done every other year, has proved to be nearly 100% effective in protecting healthy ash trees. Again, thank you for the opportunity to provide you with tree care services. We will do our utmost to avoid any miscommunication issues in the future.