Farrow Cleaners Co
About us
The Farrow professionals are on the job from the first call to secure the property through reconstruction and cleaning to the finishing touches of decorating. Conscientious, efficient and thorough Farrow provides a speedy resolution to your situation. DBA: The Farrow Group & Farrow Restoration. 70 employees. Uses subs for electrical work. Charges determined by software program approved by insurance company. No travel charges. One stop shop for fire, smoke & water damage & mold remediation.
Business highlights
Services we offer
& storage, Carpet, drapery & upholstery restoration, general remodeling, restoration of fire, water & smoke damaged property
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 9% | ||
| 9% | ||
| 0% | ||
| 18% |
I was not happy with their service at all, they broke things and lost some of my clothing and all kinds of things are missing after they were in my home. They did not install my dishwasher properly so we had a flood that caused water damage in our dinning room. They didn't install the ice maker properly among other things. My cabinets are damaged due to water from a leaking pipe under the sink that they installed. I would not recommend them at all.
DO: Make sure that the contents person knows what items should be cleaned and stored and what could be disposed of. In my case, they threw out perfectly good kitchen items (they did reimburse me) but packed and cleaned rags which was a complete waste of time and money. Also, much of what they removed from the closets was ultimately donated to charity so they could have done me a big favor and just disposed of a lot of the clothing which would have saved considerable time and money. When the contents were returned, it took me several weeks to go through everything and most of what was returned was donated to charity. Could of saved a huge cleaning bill.
DO: Insist on getting a written contract as soon as possible with a completion date noted. Stay on the project manager and the company management to make sure they adhere to this date.
DO: Ask your insurance adjustor if this contractor is one they have worked with in the past. If not, get another recommendation from your adjustor. If you go with a contractor that has connections to your insurance company, your adjustor can put pressure on them to make sure they get the job completed on time.
DO: Make sure you get documentation of all delays, make sure permits are in place and that inspections have been done.
"She is currently in collections, she received the insurance proceeds and spent the money on personal items. Our attorney contacted her and she paid us $25K on a credit card. She still owes us $5K and is receiving notices from our attorney."
"We have changed several stages of our operations to ensure that this does not happen again."
Licensing
State Contractor License Requirements
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