Founded 1982 • With Angi since June 2006
Service Provider ResponseMy name is Dave Butler. I am the 65 year old, bi-vocational pastor of Old Oak Bible Church, Middleburg Hts. Ohio. I have served in that position since 1977. To relieve the church of my full support. I began a community re-entry program known as Dave Butler: Out-Of-The-Woods Ministries wherein my staff and I teach at risk men the trade of forestry. Angie’s List is important! 55% of our work are repeat customers. 25% are referrals, 15% SUN NEWS and 10% Angie’s List. Our philosophy is: “The Customer Is Right!” That works 99.5% of the time. But once or twice each year we must deal with a very special customer whose motives or understanding are not clear, and whom we cannot satisfy. Concerning the Member, dated 8/21/12. I am glad to reply. We do not want a bad report in Angie’s file, and the Member knows that. The allegations and the judgments the Member makes in her report simply are not true, and God will have to protect us should you choose to publish her report. We will continue to love her and Angie’s List. It would be fair for me to offer the following: Because we are non-profit, we were able to cut down 4 large trees for the Member, we dead-wooded and trimmed a very large maple next to her house and rear patio, as well as trimmed 5 trees along the rear of her property, hauled the branches and the wood to the front curb where the brush was chipped and the logs hauled away. We ground here stumps, hauled the stump mulch away. We did $3,000 worth of work for her for $1,500. We did this while water stood everywhere. We exhibited great sill and care. The Member lived in Maryland, when we did her work, but a girlfriend we never met would drive by, then call in report. The claims made against us were so off-base that I call in our Councilman-At-Large to compare the allegations to the reality of our work. Contiguous to the Member’s backyard is Mid-Park High School. We worked on more than 120 trees on that campus in 2010. In less than 1/2 mile from the Member’s are more than 600 of our customers including 5 associations, our mayor, and 40 customers on her street, alone. Following her call in response to her friend’s report, to reassure her. I referred her to the Ohio Highway Patrolman who lives next door to her in the house to the south. I had never met him, though my son is a patrolman. He watched our work carefully, because it was within 15’ of his house. *Because he like what he saw, he hired us to work on his trees when finished with the Member’s, and two months later he had us do work for a family member, then recommended us to a friend. The Member has a real problem with 2 large soft maple trees close to her house. They will continue to shed dangerous dead limbs until they are removed. However, we are not responsible for limbs that die and fall after we are gone. Until I received your report, I had no knowledge of a $350 claim against me. If she had asked me about $50 for the neighbor to the north, I would have given it to her, though it was not merited. I would have honored the Member’s concern for her relationship with a volatile neighbor, not the neighbor’s claim. That she, eight months later, went straight to Angie’s List is odd. Claims that I was not on the job site, that my team was incompetent and unprofessional, and that we left damage and danger in our wake are not valid. How could that judgment be made, given that she was out-of-state, given that I was there, and give the end result of a finished task? We did all that she contracted, and more. We damaged nothing. To suggest she deserves a “full refund” requires some kind of substantial loss,---as would $350. The only concern mentioned to me was of the branch pulled through the north neighbor’s grass mention above. In her report she says she gave her neighbor $50 for that. Once the water receded we found nothing but water damage. People can claim anything. Our specialty is senior citizens. Community leaders recommend us to their seniors, because we can be trusted not to gouge, do shoddy work. Or take 50% down and run. We accept no money in advance, leaving the customer in the driver’s seat. The Member was in the driver’s seat, yet she paid us in full, as she should have. Eight months later when no defense can be made, she files. I remain grateful for all that you do! Dave Butler
Dave Butler is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Dave Butler accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
No, Dave Butler does not offer eco-friendly accreditations.
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