Founded 1929 • With Angi since April 2012
Service Provider Response
Thank you for your candid response. Carney McNicholas appreciates Angie's List because its service providers are graded by the customer's they serve. However, there seems to be some miscommunication that has resulted in a subpar review. In my conversation with the customer, I did not advise that there is a rental fee for the truck in any way. The deal states that for $199 you receive two men and a truck for three labor hours-and that is what we provide. What was not covered under this deal is the travel time to and from the homes we are providing service. So, our customer is responsible to pay for the time it takes for our crew to drive from our location to the home they are moving furniture from......and the time it takes to drive back to our location from thier new home. This is a standard charge in the moving industry that every moving company charges. I thought that I explained this to Mrs. Schilling very carefully during our phone conversation. This is also the reason we set up in-home appointments (at no charge) to all of our Angie's List members before they actually move, to visually see what they are actually moving and to ensure they understand all charges associated with the move. This deal has proven to be very successful with Angie's List members. We have not had any issues with anyone else who purchased the deal with the travel time or service provided. So, just to be clear-the extra charge is not for the truck, it is for the travel to and from our customer's homes. Customer-I sincerely apologize for any miscommunication or confusion that this deal caused. We had a very pleasant phone conversation, so I did not know you were unhappy until reading this review. I still have an appointment set to visit you at your home to discuss everything in greater detail next week. I also appreciate the kind words about the customer experience with me during our phone conversation. We strive to be industry leaders in customer service, so that positive feedback means alot. I have left multiple messages for you on your home phone to try and come up with a suitable solution to your needs. We are here to serve our customers and I will explore every possible option to make sure you are satisfied. I truly believe that a simple conversation to clear things up will quickly resolve this situation. Look forward to hearing from you-ChuckSuper Service Award winner in 2017, 2016, 2015, 2014, 2013 and 2012. Leaders Moving & Storage of Cleveland offers a wide range of residential and commercial moving and storage services. We have been in business for over 28 years and we have completed over 160,000 moves! Leaders is a professional moving and storage company, and we don't just use that as a catch phrase: Many of our employees are "Master Movers", meaning that they have completed over 1,000 household moves. You are only as good as your last move. Over 80% of all our customers last year were repeat customers and referrals. This is due to the fact that we do more than just meet our customer’s expectations, we exceed them. We are one of the only moving companies that can give you a guaranteed move price. We give you the flexibility of controlling the price of your move. There are no hidden fees, and no nasty surprises. Our price includes all charges, mileage, tolls, drive-time, taxes, etc. You can reach us toll free at (800) 421-3029. We look forward to helping you with all your moving needs. USDOT:1237577
Angi Certified
2022 Super Service Award
We have the experience and dedication to bring your home to a new location! Specializing in local moving and delivery services, We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click to schedule a free estimate today!
Angi Certified
2022 Super Service Award
We provide our customers with premium quality moving help services for the lowest rates on the market. Call us today for a FREE estimate. We also welcome homeowners to purchase their own truck to help save on cost. We understand how hard moving can be and how your feelings are during this stressful and exciting time. There are so many characteristics involved in a move. Where to start? How to pack? When to begin? All of these doubts and questions are normal when moving but why stress about it? ACCELL ONE SHIPPING is here to make your move easy from start to finish!
Angi Certified
2022 Super Service Award
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