Life’s big moves bring big excitement. And while change can be a challenge, it is always easier when you can count on people who genuinely care to help you through. When your “big move” means moving to a new home or office, we’re the people you can count on to help keep your stress at bay and your sights set on the promising path ahead. Our company is associated with United Van Lines.
Moving. Auto Transport. Portable Containers. Storage.
Yes
Yes
ask for details
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
13% | ||
0% | ||
0% | ||
13% |
"Thank you for your candid response. Carney McNicholas appreciates Angie's List because its service providers are graded by the customer's they serve. However, there seems to be some miscommunication that has resulted in a subpar review. In my conversation with the customer, I did not advise that there is a rental fee for the truck in any way. The deal states that for $199 you receive two men and a truck for three labor hours-and that is what we provide. What was not covered under this deal is the travel time to and from the homes we are providing service. So, our customer is responsible to pay for the time it takes for our crew to drive from our location to the home they are moving furniture from......and the time it takes to drive back to our location from thier new home. This is a standard charge in the moving industry that every moving company charges. I thought that I explained this to Mrs. Schilling very carefully during our phone conversation. This is also the reason we set up in-home appointments (at no charge) to all of our Angie's List members before they actually move, to visually see what they are actually moving and to ensure they understand all charges associated with the move. This deal has proven to be very successful with Angie's List members. We have not had any issues with anyone else who purchased the deal with the travel time or service provided. So, just to be clear-the extra charge is not for the truck, it is for the travel to and from our customer's homes. Customer-I sincerely apologize for any miscommunication or confusion that this deal caused. We had a very pleasant phone conversation, so I did not know you were unhappy until reading this review. I still have an appointment set to visit you at your home to discuss everything in greater detail next week. I also appreciate the kind words about the customer experience with me during our phone conversation. We strive to be industry leaders in customer service, so that positive feedback means alot. I have left multiple messages for you on your home phone to try and come up with a suitable solution to your needs. We are here to serve our customers and I will explore every possible option to make sure you are satisfied. I truly believe that a simple conversation to clear things up will quickly resolve this situation. Look forward to hearing from you-Chuck"
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.