Founded 1963 • With Angi since July 1997
Service Provider ResponseI checked our service records by address and last name. We have never done a service call at [Member Information Removed] Independence for a [Member Name Removed]. I think [Member Name Removed] has identified the wrong service company. If we were the company and we made the wrong diagnosis we would be glad to discuss the issue. I believe [Member Name Removed] needs to provide a receipt that shows which company was actually at her home. We would appreciate a retraction of this negative review unless the repair was done at a different address than shown above and we could then check further. My computer show we were not the company she is upset with.
Service Provider ResponseWe answered this complaint in detail on the BBB website. This customer is a person non grata in our store. We finally had to tell him to leave or we were going to call the police. If you read his comments he does not deny the unit was not cooling when we got there. He also does not mention that we had a technician and a trainee there, both if whom confirmed the compressor was growling when it tried to start. The compressor would not start. At the time were there it was a no cool. When a refrigerator is moved it can temporally work but it will not last, especially on a unit that is fourteen years old. The short and long of the story is this. He called because the refrigerator was not cooling, it was not cooling at the time were there and it was not cooling after we left because he went out to buy a new refrigerator.
Service Provider ResponseThe technician had everything to repair the refrigerator but R-12 which he should of had since R12 was listed on the call along with a number of other parts. Sadly his leak detector was not working and he did not know it till he was on the job. He found the unit had four pounds suction on the low side and suggested we return with R-12 and a leak detector. He did not suggest the unit needed a compressor or even an evaporator but he did know the Freon was low. Mr. [Members Name] was going to price new unit and let us know. We came with the full intention and time allowed to do the repair. [Members Name] could have called back but he chose another servicer. I am not sure why he did not just call us back to reschedule unless he lost confidence in us. We have only serviced the unit several time and it had been five years since we service the unit. The unit is over thirty yeas old and it is at an age where anything can go wrong. I am sure if we had returned with a Freon leak detector we would have found the leak
Service Provider ResponseThe technician blew out the drain of the freezer. To do this he had pull out the pull out drawers that covered the drain. He did not notice that the wheel was missing or had come loose. The wheel is secured to the pull out drawer by a screw and a bushing. The technician did not take the drawer apart but simply pulled the drawer out from inside the freezer. The drawer slides on rollers. I suspect the roller was already missing or came off after we left. This repair was completed on 4-17-15. We received a call from [Member's name removed] on 4-23-15 and he reported that the roller was missing.. We stopped out on 4-29-15 and found the roller missing. We then ordered the roller, the screw and the busing. We told [Member's name removed] we would charge him $39.50 labor to install plus the parts. We ordered the parts from the home and received on 4-30-15. [Member's name removed] seemed to think we were going to charge him a service call all over again so he went out and bought the parts on his own. He was not charged for the return visit and the money he paid for the roller, bushing, and screw was refunded to him.
Service Provider ResponseIf any other service company services this customer please make him pay ahead before you go to his house. He refused to pay for the service call of $99.95 after the service call was explained to him before we came out to his home. He used the F.... word with me after I told him he still owed us a service call. This man is on our preferred list: We prefer he call someone and bring his abuse manners elsewhere. We will never service him again and I feel sorry for anyone who does service for him
Complete Appliance Service Inc is currently rated 4.1 overall out of 5.
Complete Appliance Service Inc is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Complete Appliance Service Inc accepts the following forms of payment: Check, Visa, MasterCard, Discover
No, Complete Appliance Service Inc does not offer free project estimates.
No, Complete Appliance Service Inc does not offer eco-friendly accreditations.
Yes, Complete Appliance Service Inc offers a 10% senior discount.
No, Complete Appliance Service Inc does not offer warranties.
Complete Appliance Service Inc offers the following services: Appliance Repair Services
At Bernard Heating & Cooling we have been servicing residential and commercial heating, ventilating, air conditioning, refrigeration, energy management, beverage and ice machine equipment since 1991. Our technicians have all the necessary training, service updates and experience to make sure your equipment is operating as designed to insure maximum efficiency and comfort. Bernard Heating & Cooling offers 24-hour emergency service for most of Northeast Ohio.
2022 Super Service Award
Gorjanc Comfort Services, Northeast Ohio’s premier home services company since 1963, is a second-generation heating, air conditioning, plumbing, and generator service provider. Additional DBA - Gorjanc Heating & Cooling. Award winning.
4th Generation Heating, Cooling, & Plumbing Experts. We've been family owned & operated for over 95 years with honesty, integrity, and value driving our 5 star service culture.