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Complete Appliance Service Inc
Appliance Repair, Small Appliance Repair, Heating and Air Conditioning Service,
About us
20 Employees. No subs. Cost determined by the job. Travel charges may apply. Service fee may apply. Additional DBA - caloric complete appliance, appliance central svc, appliance service ctr, best stove co, maytag svc co of cleveland, service today. may contact through email. Additional phone numbers - (216) 476-8484, (330) 656-1092, (440) 646-2980, (440) 951-7777. Additional web address - www.acompleteappliance.com. Family owned & operated.
Business highlights
62 years of experience
Services we offer
Appliance Repair Services
Services we don't offer
TV repair.
Amenities
Senior Discount
10%
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
Reviews
4.1138 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 12% | ||
| 6% | ||
| 7% | ||
| 12% |
Filter reviews by service
Showing 1-25 of 138 reviews
Ernest P.
Apr 2022
service was great , they came on time professional and courteous and did a good job.
Andrea M.
Jun 2017
Service folks were professional and did their work promptly.
Rikki R.
May 2017
HORRIBLE CUSTOMER SERIVICE. They told me they'd try to squeeze me in on a Friday and if they couldn't they'd call to schedule an appointment for the following week. They never called back. I left them a voicemail because they didn't call back, and they never returned that call. I called Monday to schedule and they scheduled me and told me normally the service would be $99.95 but they charge $119.95 (extra $20 for dealing with the warranty company because the calls can take 30+ minutes). Josh shows up the day of the appointment - diagnoses very quickly - 10 minutes - that we need a new dishwasher. He tries to leave before we even get to talk to the warranty company. We stop him and he talks to them for less than 5 minutes. He leaves without providing us any paperwork or documentation. We were still charged the $119.95 plus tax for a service that was less than 20 minutes. I called to ask to get the $20 reimbursed and they refused because my warranty company isn't one they deal with regularly. That was literally the first time they mentioned that to me. Save yourself the aggravation - use someone else who won't scam you. I planned to get other work done - but I will find ANYONE else.
Samuel H.
Apr 2017
Excellent, professional, responsive, informative. I could not be happier and would recommend them to anyone.
Julianne D.
Feb 2017
My Frigidaire dishwasher was 18 months old when it starting showing error codes. Although already out of warranty Frigidaire agree to cover all the parts. It took three visits from Complete Appliance to replace all the defective parts. Thank you, Complete Appliance!!
Steven C.
Feb 2017
They did a diagnosis, and honestly recommended that the repairs were not going to be worth considering the age of the dryer. Appreciated the honesty. Very professional.
AMY W.
Dec 2016
Everything went very smoothly. I was thrilled Complete Appliance was able to get my 24 year old sub-zero freezer (a side by side refrigerator/freezer running to perfection once again. Please understand, the price of $837.92 was a joy to pay over having to replace a sub-zero refrigerator for over $10,000.00.
SETH E.
Oct 2016
Technician arrived with replacement part and installed it but it did not work so he removed it, immediately reinstalled the original part and ordered another. He then told me that this part is not available as new, only reconditioned. I called the service manager to complain that I should have been informed beforehand as I may have wanted to purchase a new oven instead. The company still wants to charge for the service and I objected that he was not honest with me. He was very rude and hung up on me. I called Whirlpool Corp and they said the part is available brand new.
Mark T.
Sep 2016
Complete Appliance provided excellent service. I called and scheduled an appointment after explaining the problem. The technician came out to the house, diagnosed the problem quickly, explained that he could repair it once he had a new part, and scheduled us for the following week. The part came in, the technician came back to the house, replaced the part, and it has worked perfectly since.
Jim S.
Sep 2016
unknown
Donna W.
Jul 2016
unknown
James L.
Jul 2016
unknown
Jane M.
Jun 2016
unknown
Dorothy W.
Apr 2016
My Samsung DMR77lhs is a known lemon. I got HE error.
I replaced the heater-relay, and this solved my HE error. But - motor would not work.
I called Complete Appliance Service Inc - for $100 assessment/fix - and a tech came few days later.
I discussed details w the tech, explaining to him that I'd replaced the heater relay - but now there were no error but also no washing of the dishes.
He did the right thing - he checked water temp as I had already done - and verified water temp is OK.
He did not pull my unit out- so never really dug into it. I suppose that one does not get a tech to dig around in a unit for the mere $100.
But - he/his managers really should have had basic appliance knowledge to know my needed fix.
Clue: My dishwasher 'was' able to pump water out, but a 'dead motor' humm is all that occurred in the wash cycle.
Central point: Most dishwashers motors function by the same mechanism - a very basic point that CAS/any tech should know: The motor direction and speed is varied - by voltage and polarity being varied - and a $19 capacitor (C61-P2) was all I needed. Same for Whirlpool, Samsung, others,....
I, as a laymen figured this out on the internet - replaced the part - and all good.
Down $100 - but save total replacement cost of unit.
The tech was decent enough- was willing to note brands that seem less error prone, etc.
Maybe its is management's fault.
I replaced the heater-relay, and this solved my HE error. But - motor would not work.
I called Complete Appliance Service Inc - for $100 assessment/fix - and a tech came few days later.
I discussed details w the tech, explaining to him that I'd replaced the heater relay - but now there were no error but also no washing of the dishes.
He did the right thing - he checked water temp as I had already done - and verified water temp is OK.
He did not pull my unit out- so never really dug into it. I suppose that one does not get a tech to dig around in a unit for the mere $100.
But - he/his managers really should have had basic appliance knowledge to know my needed fix.
Clue: My dishwasher 'was' able to pump water out, but a 'dead motor' humm is all that occurred in the wash cycle.
Central point: Most dishwashers motors function by the same mechanism - a very basic point that CAS/any tech should know: The motor direction and speed is varied - by voltage and polarity being varied - and a $19 capacitor (C61-P2) was all I needed. Same for Whirlpool, Samsung, others,....
I, as a laymen figured this out on the internet - replaced the part - and all good.
Down $100 - but save total replacement cost of unit.
The tech was decent enough- was willing to note brands that seem less error prone, etc.
Maybe its is management's fault.
Response from Complete Appliance Service Inc
"I checked our service records by address and last name. We have never done a service call at [Member Information Removed] Independence for a [Member Name Removed]. I think [Member Name Removed] has identified the wrong service company. If we were the company and we made the wrong diagnosis we would be glad to discuss the issue. I believe [Member Name Removed] needs to provide a receipt that shows which company was actually at her home. We would appreciate a retraction of this negative review unless the repair was done at a different address than shown above and we could then check further. My computer show we were not the company she is upset with."
Jan S.
Apr 2016
unknown
Laura O.
Jan 2016
unknown
JOHN B.
Dec 2015
We had sudden loss of ice maker function. They came out in a couple of days. They had all of the equipment that they may have needed. Scott was able to repair the ice maker without having to completely replace it. He stayed around to make sure that it worked properly. He cleaned up, very professional, courteous and very knowledgeable. I would highly recommend this provider and will use them again.
Wei H.
Oct 2015
I had exactly the same terrible experience with this company as described by other users. Stay away from this company!!!
I made an appointment with this company for running some diagnosis on my refrigerator. I was told that the technicians would come between 1:00 pm-4:00 pm on the day of the appointment. However, no one showed up after 4:30 pm. After I called them again, finally two technicians arrived around 5:00 pm. One of the technicians has tattoos all around his arm and is very rude, the other guy seems to okay. Without doing any diagnose and just based on the fact that the refrigerator is 10 years old and there is a weird sound coming from the refrigerator, the guy with tattoos told me that there is no need to fix the refrigerator and said that I should get a new one. Then he started to write me an invoice and asked me to pay $100 for their visit. This is ridiculous!! NO diagnose was performed and they have been in my place for LESS than 5 minutes. The charge is $100 !!! This does not make sense. Later on, I found out that for regular hour service fee for a visit is around $50 from other local companies, and only the emergence call/off-hour fee is $99. So definitely the fee from this company is over-charged!
And what happened afterwards made me think this company is wicked. The next day we bought a new refrigerator from Lowe's. We moved the old refrigerator to the garage, and when we plugged in the power, the old refrigerator started to work even though there is some strange sound (probably this is normal for an old compressor). So I called this company and asked for the refund, what the owner said is that their technicians only guaranteed that the refrigerator was broken in my kitchen, and when the refrigerator was moved, things could happen. Not only the owner did not refund my service fee, but also is very rude. UNBELIEVABLE!!
Without any professional diagnose and charging $100 when the technicians clearly made wrong judgement, I cannot believe company with such notorious service exist!
I made an appointment with this company for running some diagnosis on my refrigerator. I was told that the technicians would come between 1:00 pm-4:00 pm on the day of the appointment. However, no one showed up after 4:30 pm. After I called them again, finally two technicians arrived around 5:00 pm. One of the technicians has tattoos all around his arm and is very rude, the other guy seems to okay. Without doing any diagnose and just based on the fact that the refrigerator is 10 years old and there is a weird sound coming from the refrigerator, the guy with tattoos told me that there is no need to fix the refrigerator and said that I should get a new one. Then he started to write me an invoice and asked me to pay $100 for their visit. This is ridiculous!! NO diagnose was performed and they have been in my place for LESS than 5 minutes. The charge is $100 !!! This does not make sense. Later on, I found out that for regular hour service fee for a visit is around $50 from other local companies, and only the emergence call/off-hour fee is $99. So definitely the fee from this company is over-charged!
And what happened afterwards made me think this company is wicked. The next day we bought a new refrigerator from Lowe's. We moved the old refrigerator to the garage, and when we plugged in the power, the old refrigerator started to work even though there is some strange sound (probably this is normal for an old compressor). So I called this company and asked for the refund, what the owner said is that their technicians only guaranteed that the refrigerator was broken in my kitchen, and when the refrigerator was moved, things could happen. Not only the owner did not refund my service fee, but also is very rude. UNBELIEVABLE!!
Without any professional diagnose and charging $100 when the technicians clearly made wrong judgement, I cannot believe company with such notorious service exist!
Response from Complete Appliance Service Inc
"We answered this complaint in detail on the BBB website. This customer is a person non grata in our store. We finally had to tell him to leave or we were going to call the police. If you read his comments he does not deny the unit was not cooling when we got there. He also does not mention that we had a technician and a trainee there, both if whom confirmed the compressor was growling when it tried to start. The compressor would not start. At the time were there it was a no cool. When a refrigerator is moved it can temporally work but it will not last, especially on a unit that is fourteen years old. The short and long of the story is this. He called because the refrigerator was not cooling, it was not cooling at the time were there and it was not cooling after we left because he went out to buy a new refrigerator."
Lee H.
Jul 2015
My husband and I are going out of town for ten days tomorrow. So I have been doing all of the prep work -- stopping the mail and the newspaper, mowing the grass, paying bills, etc. Last night I planned to do laundry, but to my surprise, the washer didn't drain the water after the wash cycle. I tried all of the tricks I knew, but nothing worked. So I removed all of the sopping wet clothes and just left them in the laundry tub, on a table and wherever I could find room.
This morning I found addresses for a couple of laundromats. I also called a couple of people to see if I could use their washer, but no one was home. Meanwhile, I looked in the phone book for a washer repair service, and called the phone number under Kenmore (the brand of our 15-year-old washer). The woman who answered was very pleasant. She asked when I would like them to come, so I said, "Either today or July 28." She put me on hold for a few minutes. Then I was connected to a repairman. He said he would be at my house between 10:00-12:00.
I thanked him profusely. And at 11:00, Patrick showed up. I told him the problem. Patrick removed part of the top of the washer and said that a switch was broken. He got right to work, made the repairs, and drove away in a cloud of dust. (Our street is torn up so that the city can replace a water main). It was like a visit from the Lone Ranger.
That afternoon, I did 2 loads of laundry, and the machine worked like it always did before.
This morning I found addresses for a couple of laundromats. I also called a couple of people to see if I could use their washer, but no one was home. Meanwhile, I looked in the phone book for a washer repair service, and called the phone number under Kenmore (the brand of our 15-year-old washer). The woman who answered was very pleasant. She asked when I would like them to come, so I said, "Either today or July 28." She put me on hold for a few minutes. Then I was connected to a repairman. He said he would be at my house between 10:00-12:00.
I thanked him profusely. And at 11:00, Patrick showed up. I told him the problem. Patrick removed part of the top of the washer and said that a switch was broken. He got right to work, made the repairs, and drove away in a cloud of dust. (Our street is torn up so that the city can replace a water main). It was like a visit from the Lone Ranger.
That afternoon, I did 2 loads of laundry, and the machine worked like it always did before.
Robert D.
Jun 2015
The refrigerator side of our Sub-Zero was frosting-up on the back panel. In a phone conversation with Dave, the owner, he assured me that the technician would be equipped to handle even the most serious problems, like a new evaporator coil or a new condenser. As a matter of fact, we waited awhile for the appointment so that they could get a part not in stock. When the technician came, he didn't even have the R-12 to re-charge the unit. All he did was check the charge and give us the woeful story that our unit was too old and needed costly repairs and to give up on it. He did no further checking to find out what the problem was. He couldn't have fixed it no matter what the problem, despite what Dave, the owner, had stated. We could not have made a decision whether to repair or not, because the technician never did anymore checking. I was taught that repairs always start with checking the simple things first, then advancing to the more serious. Obviously their technicians are trained to go for the gold first, to always assume the worst case scenario. This is the second time that one of their technicians gave us the song and dance that the unit needed a new compressor. The first time I didn't believe it, and another technician used a sniffer and found that the problem was a leaking "tire valve", worth a few cents. Another problem with this last service call was that the technician spent an inordinate amount of time trying to get the repair history of our unit, with numerous calls to the office. We spent $127 to
have no fix, learn nothing, and to waste our time cleaning out the fridge so he would hopefully work on it, which he was not equipped to do.
have no fix, learn nothing, and to waste our time cleaning out the fridge so he would hopefully work on it, which he was not equipped to do.
Response from Complete Appliance Service Inc
"The technician had everything to repair the refrigerator but R-12 which he should of had since R12 was listed on the call along with a number of other parts. Sadly his leak detector was not working and he did not know it till he was on the job. He found the unit had four pounds suction on the low side and suggested we return with R-12 and a leak detector. He did not suggest the unit needed a compressor or even an evaporator but he did know the Freon was low. Mr. [Members Name] was going to price new unit and let us know. We came with the full intention and time allowed to do the repair. [Members Name] could have called back but he chose another servicer. I am not sure why he did not just call us back to reschedule unless he lost confidence in us. We have only serviced the unit several time and it had been five years since we service the unit. The unit is over thirty yeas old and it is at an age where anything can go wrong. I am sure if we had returned with a Freon leak detector we would have found the leak"
Bill T.
Jun 2015
unknown
NIRMALA N.
Jun 2015
After the repair I noticed that the little plastic wheel that helps the ice tray move in and out was missing. I contacted them a couple times and they said they didnt do it and werent responsible for it. I eventually found the wheel, I guess they just didnt put it back in after the repair. I had to buy the part and fix it myself.
Response from Complete Appliance Service Inc
"The technician blew out the drain of the freezer. To do this he had pull out the pull out drawers that covered the drain. He did not notice that the wheel was missing or had come loose. The wheel is secured to the pull out drawer by a screw and a bushing. The technician did not take the drawer apart but simply pulled the drawer out from inside the freezer. The drawer slides on rollers. I suspect the roller was already missing or came off after we left. This repair was completed on 4-17-15. We received a call from [Member's name removed] on 4-23-15 and he reported that the roller was missing.. We stopped out on 4-29-15 and found the roller missing. We then ordered the roller, the screw and the busing. We told [Member's name removed] we would charge him $39.50 labor to install plus the parts. We ordered the parts from the home and received on 4-30-15. [Member's name removed] seemed to think we were going to charge him a service call all over again so he went out and bought the parts on his own. He was not charged for the return visit and the money he paid for the roller, bushing, and screw was refunded to him."
Yaroslav S.
May 2015
Terrible!!! PLease STAY AWAY from Complete Appliance!!!!!!!!!
First I had a leak of the water tubing and frosting issues. Technician came out, gave me a quote, I agreed. Tech came back twice to take a look at the part!?!?! I had to take off time from work just so he could come in and see if part fits. Than they scheduled an actual service date, I took time off so I could be home but they never showed up and they they call me to reschedule. Very unprofessional. When the tech finally showed up and did the job, completed the paperwork with pricing, all signed and done. Couple days later the owner of the company calls me and tells me that I owe them more money because technician should've charged me more. When I refused to pay additional charges (over a hundred dollars!!!) owner treated me very rude, started yelling and threatened me in an aggressive manner.
Please save yourself time and money. This company is not worth your consideration. Prices outrageous as well. Would not recommend them!
First I had a leak of the water tubing and frosting issues. Technician came out, gave me a quote, I agreed. Tech came back twice to take a look at the part!?!?! I had to take off time from work just so he could come in and see if part fits. Than they scheduled an actual service date, I took time off so I could be home but they never showed up and they they call me to reschedule. Very unprofessional. When the tech finally showed up and did the job, completed the paperwork with pricing, all signed and done. Couple days later the owner of the company calls me and tells me that I owe them more money because technician should've charged me more. When I refused to pay additional charges (over a hundred dollars!!!) owner treated me very rude, started yelling and threatened me in an aggressive manner.
Please save yourself time and money. This company is not worth your consideration. Prices outrageous as well. Would not recommend them!
Response from Complete Appliance Service Inc
"If any other service company services this customer please make him pay ahead before you go to his house. He refused to pay for the service call of $99.95 after the service call was explained to him before we came out to his home. He used the F.... word with me after I told him he still owed us a service call. This man is on our preferred list: We prefer he call someone and bring his abuse manners elsewhere. We will never service him again and I feel sorry for anyone who does service for him"
Douglas F.
Feb 2015
On the first service call, the technician said he did not have the right hose and it had to be ordered and that they would call the following Tuesday to schedule second call for the Wednesday. Tuesday came and went so I called them; I was told the technician was out sick and they did not know if he would be working Saturday. I asked if there was another technician they could send and was told the others were busy.
I called Lowes warranty department to deal with the problem and an appointment was scheduled for 2/24. The same technician arrived and after a few minutes, and a phone call told me he did not have the right hose and would have to order another one. I told him his excuses were not my problem and that the service was unacceptable. He said, "well I can understand you are upset". I asked if he would be back on the 25th. to fix the washer and he said no, I would get a call to reschedule.
I called Lowes warranty department and they were not much help either, they would expedite the case to a specialist, but they still would give Complete Appliance five business days to get the part.
I called the Lowes store and talked to the sales person who takes care of us and he made arraignments to have another provider come and fix it.
So, I would not have Complete Appliance work on anything, if they can't even get a simple hose replacement right, what would they do for something complicated? I believe they are totally incompetent.
I called Lowes warranty department to deal with the problem and an appointment was scheduled for 2/24. The same technician arrived and after a few minutes, and a phone call told me he did not have the right hose and would have to order another one. I told him his excuses were not my problem and that the service was unacceptable. He said, "well I can understand you are upset". I asked if he would be back on the 25th. to fix the washer and he said no, I would get a call to reschedule.
I called Lowes warranty department and they were not much help either, they would expedite the case to a specialist, but they still would give Complete Appliance five business days to get the part.
I called the Lowes store and talked to the sales person who takes care of us and he made arraignments to have another provider come and fix it.
So, I would not have Complete Appliance work on anything, if they can't even get a simple hose replacement right, what would they do for something complicated? I believe they are totally incompetent.
Robert S.
Feb 2015
Repair took about 1 hour. Charged for each: part, labor and travel.
Travel charge seemed high.
Did not give Senior discount as advertised.
Did not provide invoice at completion. he said it would be mailed out.
I had to call later to get a copy.
Licensing
Insured
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FAQ
Complete Appliance Service Inc is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Sunday: Closed
Complete Appliance Service Inc accepts the following forms of payment: Check, Visa, Discover, MasterCard
No, Complete Appliance Service Inc does not offer free project estimates.
No, Complete Appliance Service Inc does not offer eco-friendly accreditations.
Yes, Complete Appliance Service Inc offers a 10% senior discount.
No, Complete Appliance Service Inc does not offer emergency services.
No, Complete Appliance Service Inc does not offer warranties.
Complete Appliance Service Inc offers the following services: Appliance Repair Services
TV repair.