Comfort MD

I received a phone call to set up the service. I was initially given an appointment time of 8:00 a.m.as it was more convenient for the company schedule. Due to a conflict in my schedule I requested a 9:00 appointment time. The scheduler and I agreed upon a start time between 8:30 a.m. and 9:00 a.m. The technician arrived at my home at 8:07 a.m., thus throwing off my schedule. He was polite although he did not introduce himself by name. I looked for but did not see a name tag. However the truck he drove was marked and his uniform shirt indicated the company name. The technician covered his feet while in my home and did not leave any mess or debris . The service was completed by 9:00 a.m. There were no issues with our system so no further charges were necessary beyond the Big Deal payment price.The technician did include his name on the Service Order/Invoice sheet that he left with me. As services go this one was rather smooth. I would use them again only if I am certain that I have more flexibility in my schedule.

They did an excellent job and were very professional.

Audit was done very swiftly by two men. When results were in, they were explained to us, and within two days we received an email with an estimate to correct problems.. There was absolutly no pressure.. We decided to have the work done and called them to schedule. Two men cam,e on time. They worked itn basement sealing possible outside air entry points, Insulated the door aand sealed all ductwork. In the house proper they caulked around doors and windows where needed. Work was done cleanly and professionally. We hardly knew they were here.

Comfort MD provided a detailed home energy assessment and provided a summary report of their findings. This included recommended upgrades to the home and or other suggestions. I found out my stove puts out alot of CO2 and I should always use an exhaust fan and that our home is very tightly sealed and could use some mechanical ventilation. All in all a great study I conducted mostly out of curiosity as we just had our home built in 2011

I was not very happy with COMFORT MD's service at all. They basically did not do anything with the furnace. They hose dried it and tried to sell me stuff. It was just a draw in to tell me I need this and that but everything was perfect with the air conditioning unit. It was a kid that came out and he was trying to add on stuff I needed.

Comfort MD did the troubleshooting, removed the old unit, replaced it, and also fixed wiring for thermostat (that we didn't even know was faulty, at first). The owner took time to review options with me (cheaper short-term fix vs more expensive but longer lasting fix) and after some discussion and further investigation at the condo we arrived at the most sensible and risk free solution. They did the job well and for the price they quoted; they didn't even charge me extra for fixing the wiring for the thermostat. I will use them again, whenever I need a/c or heating services!

Thorough. Helpful. Well explained.

The serviceman was very nice, professional, and helpful. However, he found that our air conditioners were not working and were in need of replacement. He mentioned that his boss would send us a quote to replace them. I have not heard from him since.

Initially we had some issues with scheduling an appointment. I contacted Comfort MD twice before a representative called to schedule. The rep said she had called shortly after we paid for the service but she either did not leave a message or I did not receive the message. Aside from that, their service was excellent and we will certainly use them for future HVAC jobs.

Did a thorough cleaning of the unit. Checked for leaks of the coolant. Checked filter on heating unit. Gave advice on future maintenance. Said unit was working well with no leaks. Advised that, if coolant should leak in the future, should evaluate whether it would be cost efficient to repair or replace unit because of its age.

It went well. He was very professional and it was well worth the price.

They were honest with me and I appreciated that.

It went very well. The service man arrived on time and worked efficiently at inspecting and testing the various parts of the system. He explained why I needed to add coolant, likely due to a leak in the system, as well as the fact that they would monitor it next season to determine if I would be better off getting a new unit. The inspection was an element of the service contract I signed with ComfortMD last September when they inspected my furnace for the winter season. The cost of this part of the service contract I listed above is a guess on my part. I had changed service companies based on the super job done by ComfortMD in weatherproofing my home as part of the gas company's home inspection program the previous winter.

It was great. He helped and explained about our heating system. He recharged the system and that was fine. They were very knowledgeable and very helpful. They came right away. I had a positive experience with them. We didn’t know about connecting our water heater to the geothermal and they told us that we need to get that done so that it would be looking good.

The installed both the Air Conditioner, modified my furnace motor to make it more efficient, and a Fujitzu Heat Pump. They were professional and all times. Their price was competitive; however, they went above and beyond. The installation team went out of their way to find just the right color and style of siding to match my home costing them a half day. They installed a channel that ran wire in that was my specification. And they ran the electric wiring per my specifications. All without increased cost. And as a follow-up they catered to my unique idiosyncrasies in wanting no openings to the outside world for any cabling etc. I would recommend them all day long.

We ended up not using them. Their quote was not very different from the company that we wound up using but we just decided not to go with them. We didn’t dislike them; we just decided to go with someone else. The person that came out was professional. There was nothing really negative about them; it was just that we decided to stay with the company that we dealt with the past. They were responsive.

The service was excellent. They were timely, efficient, and informative.

This is a very dishonest company. update . My response to the owners comment is that;you have no professionalism with your untruthful comments. To the potential new customer out there it is up to you to take a chance or not with this company . GOOD LUCK!!!!!!!!!!!

Everything went well, on time, professional and courteous. Our service technician even showed us the various components of the furnace, how they work together and what filters will work best. We will most likely call Comfort MD in the future for furnace needs.

I was very pleased. They were professional, friendly, and competent. We had our home insulated through a program that they work in conjunction with.

Leigh and his crew were great to work with and I would highly recommend them. At times, though, we did not get return phonecalls in a timely manner.

They did well. They fixed the problem and all they charged us was approximately $80 what they charge for tune-up. We are happy with that. They took care of our problem. We would use them again in the future.

When our air-conditioner died in September 2011, we immediately started researching new systems (the furnace was just as old, so probably on its way out too.) Boy, has technology changed in the last couple decades! We investigated the major brands, including American Standard/Trane, Bryant/Carrier and Ruud/Rheem, and requested quotes from 8 different companies. We were looking for opinions on heat pumps vs. air conditioners, different furnace options/models, insulation options for our attic and crawlspace, usefulness of some of the newer technologies, etc. Obviously, with so much being new to us, we wanted someone who really knew their stuff and could help us decide. We interviewed all 8 companies to see how they would answer certain questions. We paid attention to how they sized units for the quote (did they do a formal load calculation?) We asked how they would address logistical issues we already knew we would run into with a high-efficiency furnace. We narrowed the list down to 3 "finalists," then started talking numbers and specifics. The $9,186 we ended up spending (before rebates) was a lot of money, but it included a lot of stuff -- a high-end system (right down to the XL950 programmable color touchscreen WIFI thermostat ? probably one of the first ones installed in the Cleveland area), significant insulation work for our attic and basement crawlspace, plus the extra 10 year parts & labor warranty. Leigh?s price was very competitive (not the lowest, but one of the best 2-3). We had quotes from other reputable companies that were as high as $14,000. We met some very good people, but Leigh stood out to us. We instantly felt comfortable with him. It was obvious he knew HVAC & offered us some worthwhile suggestions for addressing the issues we already knew we faced. He helped guide us through the decision making process of heat pump vs. air conditioner, helped us understand & choose other components for the system and explained everything else we asked about. He provided every piece of technical information we requested, including the specific model numbers & AHRI matching numbers for the system (we never received that information from a couple other highly-rated companies!) Leigh was very accessible via phone or email and quick to respond when we left a message. He went out of his way to make us feel at ease every step of the way. His HVAC installation guys, Jeff & Ray, were outstanding. They were very approachable and always willing to explain exactly what they were doing. No installation ever goes perfectly (especially in small, older homes like ours,) and we ran into some unanticipated issues. Jeff & Ray came up with workable alternatives and communicated everything to us before they cut a single piece of drywall or piping. Their work was very professional, and they left the place immaculate each day ? returning any furniture to its original location, vacuuming the entire area, removing old equipment as soon as it had been disconnected, etc. They left the manuals for each piece of equipment (right down to the small relay panel!) Our installation took a few days longer than expected because of the issues, but they remained pleasant and committed to getting everything done right, not just getting it done. Leigh visited us during the installation to check on how things were going, then followed up several times after the work was completed. He was also extremely helpful with the rebates (FirstEnergy HVAC efficiency program, American Standard rebates, etc.) He basically filled out the forms for us and submitted everything with the required documentation. We barely had to do anything other than sit back and wait for the checks! There was a minor issue with the thermostat (not exactly unexpected with brand new technology.) Leigh arranged for two experts from American Standard to come out and they went through everything until it was working as it was supposed to. We ran into another issue with one of the rebates, which Leigh also handled to our complete satisfaction. Our insulation work was completed without issue, and we're already enjoying the benefits of our more efficient house. The GoodCents energy audits showed a significant improvement in CFM50 after the work was completed, and our energy bills have been consistently 30-40% lower than a year ago. We would wholeheartedly recommend Leigh & Comfort MD to anyone looking for HVAC or insulation work. We felt 100% comfortable dealing with him, and his employees were professional and courteous at all times.

An energy audit was done by Dominion East Ohio. Comfort MD was a contractor on their list .Leigh Weinberg of Comfort MD referred to the audit report and fully explained what should be done and the costs involved We agreed on the job and price. Leigh said his company would complete and send the rebate forms to Dominion East Ohio. I myself have no experience in evaluating an insulation installation so I was pleased that someone in this field would be evaluating the work to justify the rebates. There was a delay here and since Dominion did not contact me to do the evaluation I called Comfort MD again and they said they would resubmit the rebate forms and send me an itemized receipt. Someone from Dominion did the evaluation last week and all work was approved. I am hoping to get my rebate check soon so I can then consider this project finished.

I have used them for years. They are very responsive. They work to diagnose the problem with the equipment provider.