Arise Restoration & Custom Masonry

Great work.

Dillon, the owner was very professional and did everything i asked him to do for the price quoted. He cleaned up after the job and ever power washed my house without charging me. The job done was great and the cost was very reasonable and I would highly recommend his company to anyone needing masonry work.

Dillon deemed nice at first, but he is in way over his head and we are in a much worse place now after hiring him. We are out money, the job was barely started and never completed and the little bit of work he did do needs to be fixed. In addition, he has just walked away with good-faith money we gave him. I have the text chain available if anyone would like to see it. Here is the bullet-point list of what happened: 1. He came out and quoted $1,200 for both chimneys to be tuckpointed. 2. We hired him and set a date. 3. He came out to do the work, spent about an hours setting up scaffolding and then did a little bit of the tuckpointing on one side of one chimney. He then stopped and started setting up scaffolding for the other chimney. He stopped half way through setting up this scaffolding. 4. He then told me he would need other equipment to complete the job. The only tiny bit of work he did was a mess because he said he could not reach it. So, it had to be redone. 5. He then told us it would cost us an additional $1,000 for him to get the equipment to finish. So, the quote went from $1,200 to $2, 200. This is not OK, but we are loving people and tried to be understanding. 6. We agreed to the higher amount and he said he would return the following Tuesday to complete the work. 7. He then askes for money for the work he did, WHAT? We got nothing out of his effort and it was all his mistakes that led us there. Still, he said he would take it off of the total and asked for $200. He has kids and since it would be just part of paying towards completing the job, we gave him the $200. 7. Then, the Friday evening before the Tuesday he was supposed to come out, he texted me at 5PM and simply said that WE HAD TO GET HIM a “man lift” and have it there on Tuesday morning. WHAT? That was never, in any way ever any part of any conversation or agreement. 8. I replied and told him we don’t know anything about getting equipment like that and should not have to take on the liability for the equipment nor invest the time or money. It is his responsibility to handle this. 9. Again, we are loving people who don’t like being angry and negative, so we offered to pay him the cost to rent the equipment, but he would need to handle everything. 10. He agreed and said he wanted payment through an app called CashApp. I told him he had told us we could pay via credit card or ApplPay, and we preferred to do that. He now says that he can not and it has to be CashApp for this. 11. I downloaded the app and texted him and told him I am ready to send him the money, but we just wanted to know if he was sure he could complete the job with this equipment and that he had used it before. We even apologized if the questions sounded trivial, but we would not have any additional money left if we paid him and then he could not compete the work. 12. From here, he blew us off. We now have the tiny bit he did do that has to be re-done, the entire job for both chimneys still needing to be done, we lost $200, a ton of hassle and the city inspector is still waiting for us to get this done. In Summery, we were treated horribly and are in a worse position and out money because we trusted Dillon. His communication is poor, his planning is awful and to just blow us off without any sort of apology or offer to return our $200 is just unforgivable.

Responsive communication. Good workmanship. I have already referred a friend.

Dillon was punctual and completed the project. The original foundation was not completed correctly by a previous contractor, and Dillon was able to complete it. Well done.

Work was completed in a timely and efficient manner. Dillon and team were organized and cleaned up thoroughly when complete. Will hire again.

Dillon did a great job and his communication was great. He was on time and had great attention to detail. Best part after the job was done he clean up after himself. It was like he was never here. Thanks for the great work!

very well.....very responsible guy

front step repair and tuck pointing

DILLON WAS POLITE AND ON TIME. WORKED NONSTOP UNTIL JOB WAS DONE AND CLEANED UP AFTER HE WAS DONE. THE WORK LOOKS GREAT

The work was very well done. It was done cleanly and efficiently. A very nice man who shows dedication to his craft and respect to the customer.

He was professional. He came over very promptly. The estimate was reasonable. It was fine.

It was an excellent job and I was very happy. He was on time, every time I called him, he answer or call me back right away. NO complaints.

It was perfect. He was very polite, prompt and he is attentive to detail.

He was very good and very reliable.