AAA Flexible Pipe Cleaning

INITIAL CONTACT WAS GOOD. AAA CAME QUICKLY AFTER PREVIOUS COMPANY WAS UNABLE TO COMPLETE WORK BEGUN. REC'D VERBAL ESTIMATE, WRITTEN ESTIMATE ARRIVED THE NIGHT BEFORE WORK WAS TO START AND WAS HIGHER. THE CONTRACT STATED MONEY ON COMPLETION, BUT DEMANDED BEFORE BEGINNING. AGREED TO COORDINATE WITH OTHER CONTRACTOR, BUT FAILED. REMOVED 6' RHODODENDRON THAT WE WERE TOLD WOULDN'T BE IN WAY. 4' X 30'X 1 1/2' DEPRESSION NOT FILLED WITHOUT MULTIPLE CALLS. EXTREMELY RUDE. SENT CEMENT TRUCK TWICE WITH PRIOR WORK NOT COMPLETED WITHOUT INFORMING ME. PLACED LOPSIDED, NARROW SIDEWALK. DIDN'T DO BACK DRAINS UNTIL AFTER FRONT COMPLETED & ASKED 5 TIMES. BACK DRAINS NEVER DRAINED WELL. PLACED BLUE & GREEN PIPES INSTEAD OF WHITE DOWNSPOUT TO SOIL LEVEL. LEFT LARGE CHUNKS OF CONCRETE-5 X 5 X 10" LARGEST DIMENSION, BRICK, ROCK, GRAVEL, AND CALLED IT "CLAY". I WAS TOLD IT WOULD BE REMOVED, BUT THEY REFUSED. STATED THEY WOULD REMOVE 6" DEPTH, BUT ONLY REMOVED TO 1" DEPTH. REPEATEDLY DEMAND MONEY WITH WORK

A PERSON ACTUALLY ANSWERED THE PHONE WHEN I CALLED COMPARED TO AN ANSWERING MACHINE. SOMEONE CALLED ME BACK WITHIN 2 HOURS TO SET UP A TIME ON THAT SAME DAY. THE EMPLOYEE WAS PUNCTUAL AND POLITE. HE INFORMED ME THAT MY PROBLEM HAD NOTHING TO DO WITH MY SEWER.

THIS WAS THE FOURTH COMPANY I HAD OUT FOR AN ESTIMATE. FELT AS THOUGH THEY KNEW WHAT THEY WERE TALKING ABOUT. THEY ALSO HAD TO UNTANGLE A MESS OF PIPES LEADING UP TO THE THIRD FLOOR THAT A PLUMBER HAD INSTALLED DURING A SECOND FLOOR BATHROOM REMODELING 15 YEARS AGO. I WAS VERY PLEASED WITH THE WORK THEY DID.

VERY PROFESSIONAL. TOOK TIME TO ANSWER MY QUESTIONS. MADE SUGGESTIONS REGARDING DRAINS IN THE GARAGE THAT I HAD QUESTIONS ABOUT. ALSO RECOMMENDED HAVING THIS DONE EVERY TWO OR THREE YEARS BASED ON THE AMOUNT OF ROOTS THEY PULLED OUT. SAID IT PROBABLY WASN'T NECESSARY TO HAVE IT DONE YEARLY.

PROMPT AND HARD WORKING. ATTACKED PROBLEMS ONE STEP AT A TIME, VERY CONSCIENTIOUS TO FIX THE SITUATION, BUT ALSO NOT TO OVER CHARGE ON THE JOB. GEORGE (THE FOREMAN) IS VERY EXPERIENCED AND HAS A GOOD RAPPORT WITH HIS CREW. THE WORK SITE WAS LEFT CLEAN AND SAFE EACH EVENING.

THEY DID A GOOD JOB, ALTHOUGH I HAD TROUBLE UNDERSTANDING THE GUYS WHO ACTUALLY DID THE WORK, DUE TO THEIR ACCENTS. ALSO, ONE OF THE GUYS THAT DID THE WORK TRIED TO SELL ME SEVERAL SERVICES THAT HE WOULD OFFER SEPARATE FROM UNDER THE UMBRELLA OF AAA, I FOUND THIS TO BE EXTREMELY UNPROFESSIONAL. THE MAIN COMPANY CONTACT THAT GAVE THE ESTIMATE WAS VERY PROFESSIONAL, TIMELY, AND COURTEOUS. MY BASEMENT HARDLY LEAKS AT ALL SINCE THEY CLEANED OUT THE 2 DRAIN PIPES, THEY PULLED OUT TONS OF ROOTS FROM THEM.

PROMPT AND HARDWORKING. MADE SOME SUGGESTIONS CONCERNING DRAIN SYSTEM.

THEY RESPONDED PROMPTLY TO MY EMERGENCY SITUATION AND STAYED WITH THE JOB. GEORGE TOLD THEM TO DO IT RIGHT AND TO NOT CUT ANY CORNERS. NICK SEEMED TO BE THE LEAD WORKER AND INVESTED IN DOING THE JOB PERFECTLY. I AM VERY PLEASED.

THIS COMPANY IS APPROVED BY THE CITY OF PEPPER PIKE. THEY WERE ON TIME AND VERY PROFESSIONAL.

THE TWO ITALIAN GUYS WERE THE BEST!WORK WAS DONE WITHIN 24 HOURS, AND DESPITE THE DOWNSPOUTS BEING IN THE BACK OF THE GARDEN, THERE WAS LITTLE, IF ANY DAMAGE TO PLANTS. WORKERS WERE NEAT, EFFICIENT, AND EDUCATED US REGARDING ROUTE OF DRAINAGE SYSTEM.

THE WORK THEY DID WAS RIGHT UP AGAINST THE WALLS OF OUR HOUSE, AND WAS IN SOME FAIRLY EXTENSIVE LANDSCAPING. IT WENT DOWN TO THE FOUNDATION DRAINS. THEY DID THE DIGGING BY HAND AND WERE ABLE TO SAVE ALMOST ALL THE PLANTINGS; THEY EVEN DUG UNDER SOME TREES ( WE DONT KNOW IF THEY WILL SURVIVE, BUT THEY TRIED TO SAVE THEM). WHEN THEY FOUND SOME ADDITIONAL PROBLEMS, THEY WENT BEYOND WHAT THEY HAD ESTIMATED AND DID NOT CHARGE FOR THE EXTRA WORK IN THE SAME LOCATIONS. THEY CLEANED UP WELL AND LEFT LITTLE EVIDENCE THEY EVER WERE THERE. BECAUSE THEY WORKED SO CAREFULLY AND BY HAND, THE WORK TOOK LONGER THAN EXPECTED, BUT IT WAS WORTH IT.

PROFESSIONAL AND CREDITABLE ATTENTION TO DETAIL

JOE WAS VERY NICE AND GOOD AT ANSWERING QUESTION. TOLD HER DOS AND DONTS ABOUT A REMODELING JOB IN ONE OF THE BATHROOMS. VERY POSITIVE EXPERIENCE.

PROMPT, COURTEOUS AND REASONABLE PRICE.