A J GARAGE DOOR COMPANY

AJ ordered and replaced the garage door. He was friendly, professional and punctual. He cleaned up after he was done and I am very happy with the door.

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There was nothing wrong with the garage door and I wanted to keep it that way. It's been about 6 years, since A.J. installed the double garage door. I just wanted to "tune up". Craig called to confirm the date and time and showed up when he said he would. He lubed and made a few adjustments and it sounds so much better.

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I called A J Garage door co based on a coupon I had found in the local mail for a garage door replacement at one of my rental properties.  The gentleman who took the call was pleasant and scheduled an appointment to inspect the installation and take measurements.  Cost was already determined by the coupon, but he mentioned it could be higher depending on the actual installation and issues that could come up which was understandable.  I set up the appointment with the tenant at the property as I am out of state and could not be there at the time.  I was told that I would be contacted with the specifics after the measurements were taken so we could set up a date for the installation. 

After the appointment I did not receive any calls from the company for the next week.  I spoke with my tenant and he told me that the guy who arrived took measurements and insisted on asking him questions about the specifics of the installation.  He responded every time that "I can't tell you, its not my house, you have to ask the owner" but I did not receive any calls.  I called to follow up and could only get voicemail so I left a message.  The message was returned at 8:30pm and I missed the call as I was in bed since I work early shifts.  I called back the next day, and again, only got voicemail so I left another message.  This message was not returned.  After a week, I called again, only to get the voicemail again.  Same thing, call returned very late.  Over the next few weeks I attempted to contact the company several times a day at some points only to get voicemail.  Frustrated by this, I left a message asking to return my call or I would assume that they were no longer interested in the job.  This call was returned quickly with a sarcastic tone blaming me and other customers for never answering their phones so I decided that this company was not for me and I called someone else who did the job quickly with no hassle whatsoever for less money with a much better quality product. 

For the record, this process went on over about 4 weeks and from my phone records I attempted about 28 calls, with only one being answered.  From all of those calls, this guy only called me 3 times and at no point did he give me any information about the job so I could make a decision. 

Seems to me, if you are that busy that you can't answer when customers call you, then you should hire an answering service or a secretary to do your scheduling for you.  And don't blame the customer for not being able to get work when you don't put any effort into it or make it a priority to get the job.  If your business fails from lack of customers, its your fault, not theirs.  Business 101. 

I would not recommend this company to anyone ever.

Service man Denny Hicks promptly showed when he said he would and entered the garage through the house to released the door from the motor. Opened it and brought in his tools and ladder. Took the tension off the coil spring all the way to neutral. Used longer wood screws to reattach the track frame and spring mounting brackets. Trued (leveled) it all. Checked all the rollers and track, including the motor and chain. Ratcheted the spring tension to the proper torque. Spray lubed, tested opening and closing for balance and distance (to floor) and had me try it. It was smoother and quieter than when I bought the house in '04. It no longer shutters, rattles or bangs onto the floor.

This guy is a human dynamo! He single handedly removed, disassembled and hauled away my old garage door. He then installed a new insulated door complete with all tracking and trim. He also repaired an attachment on my door opener. He was clean, on time, professional and cost competetive. I would recommend him in a heart beat.

He didn't finish what he was supposed to.  He was supposed to put the opener in the middle of the ceiling and he didn't do it and blew it off as if I didn't request it.  He also told me he was going to change the structure of the "old wood" for the tracks and he didn't want to do it after he told me he was going to.  He seemed to bring his personal matters into his work life and it was not professional.

It was perfect. I didn't have to worry about additional charges for anything. I needed the door, railings, new opener/lift, and all hardware replaced, basically everything that had to do with the garage door. He is quick, clean, and just the nicest person to work with.

The removal of the two old doors and center post and the framing done for the installation of a single double garage door was great. Tony then installed the new insulated 16 x 7 garage door. The new wood around the outside opening of the garage door was then wrapped with coil.

We had estimates from 3 different companies for a replacement door. We were looking for insulated steel. AJ's was the most reasonable estimate and came in $250 less. Service was good. Completed on time.

WAS THE LOWEST ESTIMATE I RECEIVED AND I DO NOT BELIEVE ANYONE COULD HAVE DONE THE JOB BETTER. HE WAS VERY COURTEOUS AND PROFESSIONAL. I WOULD RECOMMEND AJ TO ANYONE.

HE INSTALLED THE GARAGE DOOR INCORRECTLY, AND THEN HE TRIED TO MAKE US THINK THAT WE NEEDED A NEW OPENER, BUT WE DID NOT. HE TAMPERED WITH IT SO THAT WE WOULD THINK IT DIDN'T WORK. MY HUSBAND IS HANDY, SO HE WAS ABLE TO FIGURE IT OUT, AND A YEAR LATER, OUR OPENER IS STILL WORKING. IT WAS A REALLY BAD EXPERIENCE AND HE TRIED TO SELL US SOMETHING WE DIDN'T NEED BY SABOTAGING OUR WORKING GARAGE DOOR OPENER.

AJ IS VERY PROFESSIONAL - HE DID SUCH A GREAT JOB INSTALLING TWO GARAGE DOORS ON MY OLD GARAGE. HE EVEN TOOK DOWN AN OLD GARAGE DOOR OPENER THAT WASN'T WORKING AND HAULED IT AWAY WITH THE OLD DOORS AT NO EXTRA CHARGE. AJ WAS PUNCTUAL AND POLITE. I WOULD HIGHLY RECOMMEND HIM.

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TONY IS VERY PROMPT, COURTEOUS, CLEANED UP ALL MESS, AND HAD GOOD PRICES.

EXTREMELY IMPRESSED WITH QUICK RESPONSE AND SERVICE. TONY CALLED 20 MINUTES PRIOR TO ARRIVAL. HE WAS PROFESSIONAL AND EXPLAINED IN DETAIL WHAT NEEDED TO BE DONE. REPAIRS WERE CLEAN AND PRECISE. PRICE WAS EXCELLENT. GREAT WORK ETHIC. I RECOMMEND HIM TO ANYONE WHO NEEDS AN HONEST AND REPUTABLE REPAIRMAN.