Motorcars Toyota In Cleveland Hgts

I took my car there a lot for over four years. They are not professional, they get snotty with the customers, they tell you off, they are not punctual, they take a long time and are real lousy. My interaction with them has not been good. I do not recommend them to anybody. I will not use them again. In the future they could try being more professional and try being nicer to their customers. The work was okay. Their cost is about the same as anybody, as far as I can tell.

It's hit or miss at this service department. They are always prompt, and the car is always ready at around the promised time. However, everything else is erratic, which is why my visits are erratic - if they performed better, and consistently, they would have more regular customers (and not just me).

A previous visit was awful and I didn't return for a long, long time. The problem involved something that occurred under warranty and when not fixed properly they couldn't find any documentation of the prior visit (by now that warrantly had expired). After a call to Toyota Corporate and another dealer the file was located and the item fixed.

A big advantage is that the service department has late evening hours, so a couple of months ago I went in with a problem. I was told that it would have been a warranty item but the extended warranty had it had just (just!) expired. I explained that the problem had started under warranty, so at my insistence they advocated with Toyota and it was repaired for free.

When I picked up the car it was running roughly and I returned immediately - I didn't even leave their parking lot. They may have bumped something during the service but I was told it most likely would resolve; I could wait for them to look at it (it was already midnight), drive it for a day or two and see if it got better, or wait until my next service which was almost due. The issue was annoying but not vital, so I waited until I brought it in for the service. Now there was a charge to diagnose, and then to fix, the issue. Again there was no documentation that this was a prior issue. After a few discussions with a relatively new service advisor, and then speaking with the manager, and looking at my recent visit, they agreed to take care of it.

It was finally resolved and fixed, but there should not be so many issues with documenting things, especially with everything being computerized. Visits here should be quick and easy, but usually are the opposite.