WHITE OAK MOWER SALES & SERVICE

When I stopped by the mechanic brought the trimmer out to me and ran it. Get it home and it doesn't start. Take it back up and they keep it for another week. Again no call. Stop in and mechanic brings it out and it does the exact same thing it was doing when I brought it in over a month ago. He takes it back to the shop and brings it out and runs it for a few seconds. I get it home and it cuts out again. He likely used starter fluid to get it going while I was there. Obviously they did not know how to repair it which happens BUT to charge me for doing nothing is beyond poor customer service, it's robbery.

8/9/15 I don't know what happened to the quality customer service? They sent me a coupon in Feb-March 2015 for discounted service for my new Husqvarna tractor .... took many, many, many, many weeks to get through by phone (voice mail messages not accepted), then my name and number was taken and I was told someone would get back to me. I had a warranty issue I wanted them to address with my equipment. Now, lawn season is almost OVER and no one bothered to call me back and I've missed having my equipment serviced this year. Very disappointed with White Oak Lawn Mower right now. 3/16/2013 Great job and very flexible on pickup and delivery scheduling. When rider blade belt later stopped working for some weird reason, they sent someone out right way to check the problem, and he was able to find and fix the issue immediately. I was very pleased with the service this company has provided for my Toro Rider ... I've worked with them in the past and will gladly give them my business in the future.

I drove to White Oak Mower I have a husqvarna blower under warranty that I needed service on because it wasn't working. (they are a dealer and repair station) "What did you buy this at Lowes or someplace like that?" she asked... "I bought it at Amazon.com" I said. I was told they weren't accepting any 2 cycle repairs for at least 3 weeks. I left disgusted. I searched once again on the Husq website for another dealer/repair place I found a great one near my work in Blue Ash Oh 45242, A small shop called Edington Sales that repaired with a smile in 24 hours. My first and last trip to White Oak Mower for anything.

One black and decker and one craftsman weed whip. The lady at the counter was extremely rude. She pulled up the internet to show me that the craftsman weed whip was "too old to repair." (Like I couldn't do that?) She was embarrassing and rude. When I said I wanted it repaird, she THEN told me about the "processing fee" just to look at it. When I said,"O.k." the guy next to her told her to refuse to take it. He was downright nasty. As for the black and decker weed whip - she stated "we don't repair them." (Like I should have known.) It was my first time in this store and I won't be back. It was not just "you are a woman, but you are a dumb woman" attitude. The equipment belonged to my elderly mother who wanted them repaired. Parking lot is very dangerous for young children (due to traffic very close) and is NOT handicapped friendly. Also it is very confusing as to which door is their entrance; that coupled with the rude staff- I'd take my business with SEVERAL chainsaws, mowers, etc. elsewhere.

The facility was extremely clean and employees courteous each time I was there. They gave an estimate of cost and time to fix the mower. Although I feel they were pricey (especially the parts), I was satisfied with the work performed.

THEY WERE VERY FRIENDLY & LOADED IT IN THE TRUCK FOR ME. THEY TOLD ME IT WOULD BE 10 TO 15 DAYS- THIS WAS JULY 26TH SO I KNEW IT WAS A BUSY TIME. I DID NOT HEAR ANYTHING UNTIL I CALLED AROUND SEPTEMBER 10TH & THEY SAID, "OH WE JUST GOT THAT DONE LAST NIGHT." EVEN DURING THE BUSY SEASON, THAT'S A LONG TIME.

STAFF WAS VERY COURTEOUS. SERVICE WAS VERY EFFECTIVE, THE MOWER WORKS FINE NOW. I WOULD HAVE APPRECIATED BEING TOLD WHAT HAD BEEN WRONG WITH THE MOWER WHEN I PICKED IT UP, BUT PERHAPS THE PERSON THAT SERVICED IT WASN'T THERE AT THE TIME.

VERY FRIENDLY SERVICE. KNEW EXACTLY WHAT I WAS LOOKING FOR AND FOR WHICH MOWER, REASONABLE PRICE, PROMPT COUNTER SERVICE. CONVENIENT LOCATION, CLEAN SHOP!

THEY ARE EXPENSIVE AND SLOW TO RETURN.

THEY ARE EXPENSIVE AND SLOW TO RETURN.

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