WALKERS COMPLETE HEATING & COOLING INC

Quite possibly one of the most inept service people I have ever come across.  Run the other way as fast as you can!  #1 This guy is unreachable.  You will only ever get a voicemail.  It will take multiple calls to get any response.  #2 Then we he finally got there, he put a hole in our wall.  He promised to return and fix it, which also took about 10 phone calls and two months later he finally came back.  The patch looks bad and is still noticeable to this day.

see above

Walker was called by a home warranty company to service an AC. He "adjusted the charge", collected his service fee and left (work done on Friday). On following Sunday, another company and tech were called because the AC was not working. Afterward, found out that Walker is not licensed in Hamilton, OH !!

This guy stinks. He showed up, said that we needed a furnace blower motor and that he would order one. He collected the $60 deductible and left. A week later, we still did not have a working AC. The home warranty company tried to get him back, but could not. They sent another tech who diagnosed the same problem, but had the motor in his truck. He was in and out in less than an hour, and in talking with the tech at the completion of the job, he said that Walker is NOT licensed in Hamilton and that the parts house is only 5 minutes away.

The serviceman showed up on time and went to work. The fan worked fine that afternoon (but a bit loud), but he said that he would order me a replacement fan anyway, which I appreciated. A few days later, upon calling the home warranty company to check on the status of the replacement part, we discovered that he 'closed the ticket' without ordering a replacement fan. So he basically 'took the money and ran'. I have to get a second company, pay a second deductible, and suffer thru another hottest week of the year with no A/C.

I got Walker's contact information from our home warranty provider. It took a couple of days for Glen to get out to my house, but that wasn't surprising given the heat wave we were having - apparently the AC repair folks were busy. Glen was efficient and professional. The freon re-fill appears to have resolved the problem. Note that the service call was billed to our home warranty service, I simply paid the $100 deductible. I don't know how much the warranty company was billed.

We were afraid we would need a new furnace! What a relief! Glen is easy to work with, and very honest.

GLENN WALKER ARRIVED PROMPTLY. HE THOROUGHLY AND EFFICIENTLY COMPLETED THE WORK. HE WAS PERSONABLE, FRIENDLY, AND PROFESSIONAL. HE ALSO GAVE ME SOME AC TIPS, WHICH WERE HELPFUL.

EASY TO SCHEDULE - VERY POLITE! DID A THOROUGH JOB, AND DIDN'T WASTE ANY TIME.

WAS UNSURE OF COST. VERY REASONABLE PRICES AND WOULD HAVE THEM COME BACK AGAIN.