The GutterShutter Co

Did an excellent from top to finish. the job was done very nice. It's a pleasure to work with them. I highly recommend them to anyone.

In 2009 Gutter Shutter installed their leaf and debris free gutter system on my house. While the painters were painting the house during 2018, they discovered rot in the soffit and facia wood in the corners. I engaged an inspector who determined that the combination of the back splash with the gutter cover was projecting the water back against the facia. This led to the facia and soffit rot. Repair costs (carpenter, painter and replacement gutters) cost $2,970. This work was finally completed in 2020. Gutter Shutter refused to stand behind their work and make or pay for the repairs even though the damage was directly caused by the malfunctioning of their gutter systems.

I cancelled the contract within the 3 day cancellation period. The sales rep never mentioned anything and folded the contract up and put in the folder to where it wasn't noticeable. I put down a $1,500 deposit using my card. I faxed the cancellation on a Monday and got confirmation. I have tried numerous of times calling and leaving voicemails. It's been over the 10 day refund period and they are telling me that they are unable to refund at this time. I'm glad that I didn't use them because their customer service/ communication is awful. I would never recommend them to anyone!

I bought the GutterShutter system in October of 2018 at a very high cost. I was very reluctant to buy the system because it has a cover across most of the top. This lets the company make it’s “no clog” sales pitch. My reluctance to buy was because I was afraid the run-off from my steep roof pitch would overshoot the gutters during a heavy rain. I expressed this exact concern during the sales pitch and, the sales representative verbally told me this would not be an issue. This was a DELIBERATE false declaration. In fact as a result of my verbally stating that concern, the sales representative should have referred me to the “fine print” on the back of their “contract” where that very issue is documented. AT NO TIME during the sales pitch did he ever make a reference for me to see or read, the “back of the Contract or the FINE PRINT” recorded there, in order to get further clarification. He did not do that and therefore I feel he was deliberately dishonest. And, in fact, the rain overshoot proved true in April of 2019 but it is not the reason for extremely poor rating. MY REASON During the 2018/2019 winter, we had two (2) very light (1 to 2 inch) snowfalls. Following each snowfall, and the melting cycle over the next few days, I went out and found that I had 6 inch to 10 long icicles hanging from the entire length of my front and back gutters. Approximately 180 foot total length. When I called the GutterShutter company to ask for help, the desk clerk told me “it’s in the fine print of the back of the sales contract that you signed”. In fact after her informing me, I looked and the “fine print” is there. Obviously even the company clerk knows about the problem! I’m positive this is a “free get out of jail free clause” that is deliberately placed there so the company can cheat the consumer. I filed a complaint with the Cincinnati Better Business Bureau. The company closed the complaint be referencing the fine print I never knew existed until after I’d signed and had a problem with the product. That’s when they informed me of the “fine print”. Below the “fine print” stating that “rain overshoot” MAY happen is the statement below. . This “fine print” reads; “Expect icicles and associated dripping when freeze / thaw conditions exist. This dripping will often lead to ice formation on walk-ways, sidewalks, porches, and driveways. Expect slippery conditions below GutterShutter.” Not only does it legitimizes the icicles but also approved the unsafe conditions that WILL happen. If you buy gutters from them do two things. First get a price on open gutters from a reputable company. Second, look over and read the entire front and back “fine print” of the purchase agreement “contract” before you sign it. If you have a question not answered there then have them write the question and the answer on the front of the purchase agreement “contract” and sign and date it. I'm appalled at the disingenuous tactics used during the sales pitch and the follow-up service. Kerry

This company has the worst customer service after the installation of any company I have ever dealt with. They never answer the phone, you have to leave multiple messages before they call back. We have a problem with the rain cascading over the gutter like a rainfall. They sent someone out who looked at it and said he would have someone else look at it. After multiple calls and several weeks they finally returned a call and said the guy who came out reported back to the company that there was no problem. After more calls and time they sent someone else out who looked at it and said he would have the owner come look at the problem. We have never seen or heard from them since. They do not return our messages or honor warranty.

Great Sales pitch, but lousy communication after that. Didn't start or complete the install at the promised time. Repeatedly did not show up on time or at all for required follow up visits to complete or repair the contracted work. After complaining about punctuality and broken appointments I was told by the service manager that they can not guarantee when their guys will get out to perform work and they did not ask me to wait on them at any time. This company processed the full creditcard payment for an unfinished Job. They left debris laying around my home which they promised to return to finish cleaning but never did. Showed up unannounced 5-6 days after the agreed completion date to finish installation but not clean up and repairs were still needed after that. Very disappointed, wish I could reverse my decision. FYI If they agree to a lower negotiated price watch out for the promised services they will cut out with out clarifying. Make copies of all paper work the salesman uses in his pitch and promises.

They were very prompt, came in the next day and put up the new ones. I have had some complaints and called them on several occasions. They did send a guy out one time who seemed to not know a lot about the gutters. I've even talked to the manager a few times and I'm still not pleased. The gutters drip and I don't feel like brand new gutters should drip if they are installed properly. They have told me it has to do with several other problems on my house, like my attic not being properly insulated.

Magnificently! Sent 2 seasoned workers who worked very professionally, reviewed the job site with me, and the process. gave me options on an obsolete downspout. Answered questions. When weather caused a reschedule of 1st appointment date, they worked with me and my schedule to get it done next available date I had open. Left my yard spotless. Very satisfied.

Overall, it went well, but there were 2 issues. One was the fact that lots of spikes, pieces of metal, and even 2 lengths of the old gutters were left behind in the yard. More importantly, when the new facia was installed, they used 1 x 4 boards instead of 1 x 6, leaving a 2 - inch gap that birds and squirrels could get through. When I complained about it, they came back to replace it, but instead of replacing it, they just painted it. They did add a flashing that effectively covered the gap, but I did not appreciate that they did not tell me that they didn't replace the facia boards as promised. When I complained about that, they told me there was no such thing as 1 x 6 boards anymore. I asked them if they had ever heard of cutting down a 1 x 8 to make a 1 x 6. So the result was OK, I think. The gutters are up there, and they work. But I all the foolishness with the facia board makes me wonder if these people are really trustworthy -- are they willing to take short cuts if they think the grandma won't get up on a ladder to check their work?

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The determination of the price was a mystery.
 I think it would be better to give an itemized accounting for the cost,
and forget the discounts. I think I paid a good price, but I am not sure.
The Sales representative was knowledgeable in describing ways to
 reconfigure the guttering to improve roof drainage and avoid water damage.
We employed two of his suggestions into the plan for the new gutters.
In terms of the removal and installation of the  gutters  everything went well.
The workers arrived right on time and got started right away. 
They were hard workers and seemed to enjoy what they were doing.
They worked for  @ 5 hours to remove and replace the gutters.
They  did a great job of cleaning up  and took the old gutters.
The new gutters look great, and hopefully they will be  able to do the job.
I am looking forward to the next heavy rain to see how well  the gutters  handle water.

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It was expensive.  The work was good but I thought the cost and the method of salesmanship was not to my liking. They were okay. The gutters are good. I probably would use them again because of the product.

As others have stated  ****super high pressure sales tactics****.  A representative from the company stopped by the house with a coupon for $750 off.  My husband took the business card and said we'd be in touch.  The next day Gutter Shutter called to set up their free quote, and they called again the day after.  We set up an appointment.    We actually were in the market for gutters but hadn't planned on it being right now, especially since we will need a new roof and we thought it would be better to do the roof then the gutters.  We told the scheduler and salesman as much.   We also told the scheduler we had the gutters and downspouts replaced within the last few years.  The scheduler told us they could offer us a "buy back" on the gutters so we weren't paying twice.  The sales rep didn't understand why the scheduler told us that.  I told the sales rep to call the scheduler to find out the details; the sales rep didn't make that call.  As others have mentioned we were quoted a today only price and a good for one year price.  Then he started making adjustments to the price. There was a lot of numbers being discussed and quite a bit of back and forth.  As we were reviewing the numbers we decided to do the back side of the house for the quoted price.  He calls his supervisor (seriously) to see if he could get us a better deal.  He comes back with a better deal for the whole house not the backside which we had just agreed to.  The next thing I know we  agreed to high - priced gutters with an install the next day. We also had to sign away our right to the 3 day cancellation  since the install was scheduled for the following day.  We were told they could get us such a great deal and install tomorrow because it is a "slow time" for them.   He also assured us it would be no problem to do the gutters now and the roof later as "any reputable roofer will know how to protect the gutters".  
The next day the installers show up; a crew of 2. They got right to work removing the old and prepping for the new.  I checked in periodically to make sure everything was going well.  I specifically asked the lead installer "do you have the black tie in for the front of the house?"  which we were promised and it is on our contract.  He replied "yes, everything is on the truck".  The install went fine.  Then towards the end of the day when they were preparing the tie in, they told my husband because it was raining they would not be able to spray paint the tie in and would have to return tomorrow to paint it.  The installer didn't say this was a temporary solution as we are out of stock of black tie ins.  In fact he said he was told by the warehouse to spray paint the tie in.  I wasn't available at the time but in NO WAY were we going to accept a spray painted tie in!   I called the company and left a message in no uncertain terms that a painted tie in was not going to be accepted on this job.  I couldn't believe they really thought a spray painted tie in was going to work here.  This company positions itself as an industry leader, having the very best product, etc etc.  We paid a very high price for this product, I still can't believe they thought spray painting was going to be acceptable.  We received a call the next morning indicating they would be out to install an actual black tie (not spray painted) as soon as they could.  They did return within the week to correct that.
So far the gutters, downspouts and tie ins have performed well.  We aren't disappointed in the product just the journey to get there.   I'm not sure I can recommend this company based on their high pressure sales tactics, the numbers game they play with the prices, and the spray painted gutter.  We can only hope when we do replace the roof  the install will go well around these new, very expensive gutters.

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Good. The installation went good. They're real professional and they got good stuff. One guy comes out like the day before. He knows gutters and everything,He's able to get a machine. Knows what makes the gutter like that. He got sheets and comes out with forms and everything. He lays one side of the house and the next day he's coming out and install them. They were responsive.

Gutters guaranteed for life. 10 years of sediment in the gutters. They came out and cleaned everything out, no questions asked. Very professional. The tech, Kyle, was awesome- give this guy a raise (SERIOUSLY), professional/polite.

SALES MAN LET ME SPLIT MY ORDER SO PARTIAL NOW AND PARTIAL IN THE FALL TO MAKE IT EASIER TO PAY. VERY GOOD QUALITY PRODUCT, NOT THE FLIMSY STUFF FROM THE LOCAL BIG BOX STORE. INSTALLERS VERY QUICK AND PROFESSIONAL.

They did an awesome job and they seem to be working excellent. Salesman wasn't pushy and we got a $1000 discount from a scratch off promotion after the original price was discussed. Very happy and would recommend them to anyone.

Sales person was a bit over the top in trying to get us to buy and when we were trying to decide, he would come up with a discount each time--first price is not the last price. He also neglected to tell us that the clean outs in each down spout (for downspouts that go underground) were $700 extra--we thought they were included in the price. The workmen were great--Ron, Bobby and Brandon were professional--on time--and did a wonderful job taking down old ones and installing new gutters. They cleaned up well--no nails,screws or old gutter pieces remained! Good for us since we have a dog! Gutters have been great--no leaves clogging them and no water running over them in hard rains.