The Durable Slate Co

"AFTER LAUNCHING A FULL-SCALE INVESTIGATION INTO THIS NEGATIVE REPORT AND REVIEWING DETAILED PHOTOGRAPHIC DOCUMENTATION OF THE ROOF CONDITION, I STAND BEHIND OUR ESTIMATOR’S EVALUATION OF THE MEMBER'S ROOF. INSURANCE COMPANIES ARE ONLY LIABLE FOR SUDDEN AND UNFORESEEN CATASTROPHE, AS CLEARLY STATED IN EVERY HOMEOWNER INSURANCE POLICY I HAVE EVER BEEN INVOLVED WITH. AS I HAVE ABSOLUTE PROOF THAT THERE IS NO STORM DAMAGE ON THE MEMBER'S ROOF, HIS NEGATIVE REPORT IN ANGIE’S LIST IS FALSE. THE MEMBER'S REPORT ACCUSES US OF DOING SOMETHING OF WHICH WE ARE INNOCENT. THIS REPORT IS INJURIOUS TO THE DURABLE SLATE COMPANY AND IN ALL FAIRNESS SHOULD BE REMOVED. I HAVE SPOKEN TO THE MEMBER CONCERNING THIS INCIDENT AND APOLOGIZED IN WRITING FOR ANY POSSIBLE MISCOMMUNICATION THAT OUR COMPANY HAS HAD WITH HIM. HOWEVER, EVEN WHEN PROVIDED WITH PHOTOGRAPHIC EVIDENCE OF THE ACTUAL CONDITION OF HIS ROOF, HE REMAINS UNMOVED. IT IS UNFORTUNATE THAT WE HAVE NOT BEEN ABLE TO RESOLVE THIS SITUATION. ED DE LONG - OWNER."

"SOME ROOFING COMPANIES DO NOT THOROUGHLY UNDERSTAND THE REQUIREMENTS OF MAINTAINING TILE ROOFS. THE TILE ITSELF DOESN''T KEEP ALL OF THE WATER OUT OF A BUILDING. IT KEEPS MOST OF IT OUT, AND IT PROTECTS THE FELT UNDERLAYMENT WHICH KEEPS THE REST OF THE WATER OUT. ONE OF THE PRINCIPALS OF DURABLE SLATE REGULARLY SPEAKS AT NATIONAL AND INTERNATIONAL PRESERVATION CONFERENCES INSTRUCTING OTHER ROOFERS ON TILE ROOF MAINTENANCE. IN THIS INSTANCE, WE GAVE THE HOMEOWNER WHAT WE CONSIDERED WAS THE BEST ADVICE FOR THE SITUATION WITH THIS ROOF. THERE WAS BARE WOOD SHOWING IN MANY LOCATIONS ON THE REAR ROOF OF THIS HOUSE – BOTH WHERE TILES WERE MISSING AND, IN SOME LOCATIONS, WHERE THE FELT PAPER UNDER THE TILES HAD SIMPLY DETERIORATED. IT COULD BE POSSIBLE TO PUT PATCHES OF FELT PAPER DOWN HERE AND THERE TO DO A SPOTTY “LIFT AND RE-LAY” IN INDIVIDUAL AREAS. HOWEVER WHEN FELT PAPER IS 80 YEARS OLD, IT ISN’T GOING TO LAST LONG. PATCHING WOULD HAVE PRODUCED ONLY A TEMPORARY FIX."