RESTORAID DISASTER RESTORATION

This ended up being a insurance claim. Restorative was expeditious about coming out for the initial clean up. We were told that they could do the the construction part but we're pretty busy and could come out and work on short notice. We decided to do that. They never could fit us in so they they finally started work a month and a half later. When I signed the contract Keith gave me the insurance check and said that the first installment, 1/3 payment, would be made after carpet installed, second payment was due after hardwood completion and final payment when we were completely happy with the work. Needless to say we were not happy. The hardwood went great and looks great. Completely happy. The carpet install was another story. Restoraid contracted Carpetland to do the work. Prior to the install you could not see a seam in our refinished basement. We selected the same carpet that was water damaged and after installation you could see 3 large seams the most visible right in the middle of the TV viewing area. This seam was also hard due to excess glue. We pointed this out to Keith who made excuses for the installers. We got our insurance company involved and had a 3rd party inspector look at it. He said the work was "industry standard". What low standards this industry has as well as Restoraid. I told Keith that I was unhappy and did want to make the 3rd payment as previously discussed. We got a letter threatening turn over to a collection agency. So much for a handshake and verbal agreement. We made the final payment to avoid a legal fight but now have to live with what I consider sub par standards. We went from no visible seams to 3 visible seams right in the middle of the room. I must say that one shining point of the whole process was Ken who was prompt, courteous, and professional. He did the drywall work, paint and plumbing.

It went great.....they came and checked on how everything was drying almost every day, and readjusted the fans and equipment as necessary to complete the job.

They were really good. We didn't have any problems ever since they have repaired everything. I would call them in a New York minute. They are the best. They are competent and professional. Julie was incredible. She was called the master of disaster and I thought that was cute until she actually came out here and started making things happen. They were just top drawer. I can't say enough good things about them. They did the job the first time.

Very well. Story told in last paragraph.

I would recommend using them for these types of small repair and remodeling projects, especially involving a break in where insurance is involved.

FABULOUS job! Workers in home were extremely competent, punctual, trustworthy, and attentive to quality of detail. Powder room was first to be remodeled. We were very pleased. Mostly cosmetic - replace toilet, vanity and sink. Upstairs full baths were gutted, tiled, completely remodeled. Excellent tile work, electrical, plumbing, etc. We are very pleased.

They did a good job. It was a year long process because it took months to order the specialized tiles for the house. I think the quality of their repair was the best. They repaired the home and restructured the external features in such a way that it had a very similar look and feel as the original carriage house. The prices were negotiated through our insurance agency. They were very professional. I will call them again for additional work around the house.

They claimed they could do so. They did not go by their contract and furnish the materials listed on the contract, cabinetry, dishwashers, and tub. They did not file the proper permit for the plumbing and electrical work, such as wiring, they were doing. They only obtained a permit for the drywall and electrical which was lighting only. They did not furnish the lighting that was purchased under my contract such as undercabinet lighting and ceiling lights in three rooms. The plumbing was not installed properly which caused further leaking that caused damage to the cabinetry and ceiling and everything below. The also did not install the proper switches in the fuse box that turned on the dishwasher and jazcucci. They did not file a permit for charge out outlet changes, they did not upgrade or improve the wiring in the house. They was a huge leak on the outside of the brick due to the leak. They advised they would find out what the cause was but they just painted over it, over rotted wood and concealed the wet molded insullation with new drywall. It was a leak from the PVC pipe. They filed a lien because they wanted me to pay an additional $8000.00. The lien was for $6000.00. They were paid $4000.00 to finish the job which they never did. The city stopped the work in September of 2007 due to them not following code. This company improperly applied a mechanic lien in the amount of $6000.00. They have already been overpaid for the services they did not complete. They also did not provide the products. They said they would provide new plumbing, upgraded fixtures and restore electrical usage which was not done.

We had a toilet break on our upper level and flood out the entire house. Our insurance company assigned Restoraid to do the repairs. When we initially began working with them, they seemed responsive and said things would happen quickly. At first, they did. They came and did a tear down of all the walls and ceilings promptly. After that, things ground to a halt. Every thing seemed to require three phone calls before something would happen.They sent small crews once a week if at all (sometimes we weren't 2 weeks with no progress). They did a poor job coordinating with the other subcontractors (such as carpet, hardwood, etc.) so that when it came time, for example, for hardwood to be installed, they hadn't talked with the hardwood people. Consequently, our house would sit for weeks with nothing getting done. It often came to me individually calling the subcontractors to arrange services. A job that they initially told us would take 2-3 weeks, stretched on for over 4 months - during which our house was barely inhabitable. For what it is worth, the actual work they did was fine for the most part (although we often had to point out problems before it was really done right). The guys who worked in our house were polite. The years I lost from my life due to unending frustration though cloud that fact. The man who oversaw the work was rude, unprofessional and wholly unresponsive. It got to the point where I had to call him daily to remind him to do this or that because inevitably he had forgotten or deprioritized our job. Never once did we receive any apologies or even explanations for all the problems we were experiencing. The entire experience was awful and really made my life completely miserable for almost half a year. If your insurance assigns this company, remember that you usually can chose your own contractor to use instead. Although this may make the payment arrangements more cumbersome, consider the value of a contractor who does what he says and does it in a timely fashion, it is worth its price in gold!

They were suppose to start working in April 2007 and complete in Aug. They stopped in Sept and wanted me to pay for work that was not completed and I was not satisfied with. I moved in May 27th of this year and I do not think this house is habitable. They claimed to be professionals and even had a plumber and electrician on board for the project. They never even filed for these permits. The only permit they filed for was drywall. They took me to a City hearing on Dec 6 to appear before the City Permit Division wherein they were complaining that I hadn't paid for the uncompleted work. The City Permit Division said they couldn't help them with that and told Restoraid Disaster Restoration was to file for the permits and ruled in my favor. They had 60 days to comply but they never did aside from the drywall. I had attorney representation but it was not in my favor. I wouldn't recommend anyone to use them.

He didn't determine where any of the leaks are. He put up a slab of drywall, but there's moisture on the floor. We've asked him to perform the work in accordance with the contract, but he says he will not. The work was not done according to the contract.

They arranged for duct cleaning and new blinds. I would recommend them unequivocally. They showed up to the minute when they said they would. They knew what they were doing. If I needed something, I would hear back from them in 15 minutes. They were perfect! They are very experienced in this business because this is strictly what they do.