PROMINENT TITLE AGENCY

They did not prorate the utility bill at closing. I ended up having to pay for six months of trash services, when I didn't even live there. All Jackie said was that they were not responsible, even though the utilities/city itself is also not responsible. Had to call up there four times to even get a definitive answer. Go elsewhere for your closing services.

Horrible. At this point, I can specifically address the poor communication that caused stress and frustration. I won't know until tomorrow whether or not they timely handled their fiduciary responsibilities. The Buyers chose this agency but as Seller I paid for the "service". They emailed a document which would permit them to COPY my realtors but, without informing me, used that to totally exclude me from the information loop. This was particularly problematic as I was out of town. They failed to send me a copy of the closing estimates for review and only minutes before the closing notary showed up on my doorstep was I able to obtain them. (They supposedly sent them to one of my two realtors, who they had been informed was out of the country.) They did not provide in advance any of the necessary paperwork to cancel my automatic mortgage deduction and would not agree to fax it to the mortgage company to ensure it was received timely. They neglected to even inform me of the time of the closing. It took place earlier today and they have not contacted me to inform me that it was successfully concluded. Furthermore, I have received no assurance that they promptly wired the funds to my account, another service that I paid for, and I'll have to follow up on that tomorrow. (They had wanted $35 to simply send my check via next day mail.) In my opinion, Prominent Title did not handle any aspects of the transaction in a professional manner and have no concept of what good customer service looks like. It was highly frustrating and I would absolutely never recommend them to anyone.

They were easy to work with, they were very efficient, they did the closing in a very short time, and they explained everything. It was a good experience.

Update:One month later and Prominent still hasn't corrected our last names at Hamilton County Auditor. I guess they got their money and now the motivation is gone.