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Nelson Comfort

4.9(
282
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

This family-owned and operated company has been servicing the tri-state areas since 1925. Over the years we have earned a community-wide reputation for honesty, professionalism and courteous service. Our company prides itself on using leading technologies in the field with a service department that is factory-trained and on call 24 hours a day. Our electronically dispatched trucks are ready to assist you with any difficulties you have. We have the ability to service and install any type of heating or cooling system. There is more to your heating and cooling systems than just heating and cooling. We will help you get the most from your existing system in comfort, safety and energy savings. Plus with today’s advancement in indoor air quality, we can offer you total air quality control.

Business highlights

Emergency services offered
100 years of experience

Services we offer

Air Cleaners, Air Conditioning, Boilers, Electrical. Air Duct Cleaning, Geothermal, Humidifiers, Repair, Replacement & Installation. Heating, UV Lights., Water Heaters

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9282 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
3%
2
1%
1
0%
Write a review
Showing 1-25 of 282 reviews
KAREN S M.
Sep 2019
5.0
Yes, I recommend this pro
They are excellent. I have a maintenance plan where they do a check up twice a year and they do a good job checking it out. I would highly recommend them as well.
Bjorn K.
Sep 2018
2.0
$79
Nelson installed our new furnace and AC last year, summer 2017. We were happy with them and decided to go in their annual plan although they are more expensive than others. When it came to the first scheduled maintenance a year later everything went well. Technician said the filter needed to be changed. He said I could buy it myself and I did order one the next day to save some money. One week after the technician came out AC would not come on. It was a hot day. I called Nelson and they sent out the same technician, who told my wife, the issue was the dirty filter. The filter I ordered but had not arrived yet. For this advice I was charged $79. the filter came the next day. Suffice to say, I was angry. The technician did not warn me, my AC could malfunction within a week after service if I don’t change the filter. I would have bought their overpriced filter if I had known that. He recommended to order it. He knew it would take a week or so to arrive. I called Nelson, left a message, told them, I will not pay for this. Of course they sent me a bill. And another bill. FinalIy I sent them the check with a letter explaining my dissatisfaction with them. I also canceled my service plan. Since I had 1 maintenance service left, I suggested if they not cash the check we can call it even. ( actually not, since their plan is much more expensive, but I had to cut my losses). Nelson responded by sending the check back, voided, with NO letter, no communication, nothing. Just the check in an envelope. What a superb level of customer service. Unbelievable. There are tons of HVAC service companies out there who want to earn and probably keep your business. Nelson is not one of them and I do not recommend them. It’s a shame.
Ruben M.
Feb 2018
3.0
I have used Nelson for a number of years. 4 years ago they put in a new geothermal system and standby generator at my home. They have serviced both bi-annually since then.The generator failed to operate recently, and the service received was alarming. The technician diagnosed for almost 3 hours and eventually determined that a $700 part/repair was needed and not covered under warranty. The unit would not transfer the home back to utility power. When asked if we could simply bypass the generator to run on utility power while we waited on the part, the answer was no. After 3 days without power I called another Generac supplier locally. After coming out same day to look at the generator one simple switch was pulled to restore power to the home. Further, the $700 repair part that Nelson stated was broken was actually fine. The switch that needed replaced was recalled by Generac a couple years back. Nelson never performed the warranty campaign replacement during the numerous service calls. It was also apparent that the valves had not been timed, and two major bolt were missing from the initial install on the manifold. No firmware updates had been made during those maintenance visits either causing several faults on the unit. In short, Nelson is a good HVAC company. I would never contact them for any electrical or generator based services and unfortunately after this experience I will not be using for any services.
Brent W.
Nov 2017
5.0
Yes, I recommend this pro
Competitive price, installers were friendly and professional
Michael H.
Nov 2017
5.0
Yes, I recommend this pro
$100
Great work
Janice L.
Nov 2017
5.0
Yes, I recommend this pro
$180
did a good job. I have not noticed any problems as of November 15, 2017
Deven C.
May 2017
5.0
Yes, I recommend this pro
$75

I have used them multiple times. They are very polite and seem very knowledgeable. They took care of what we needed. We signed up for a service plan.

Response from Nelson Comfort

"Thank you very much for the positive review, [Member Name Removed]! Please let us know if there is anything else we can do for you in the future. Have a great day!"

JOHN B.
Apr 2017
2.0
Scheduled a 9:30am appointment. One hour prior the appointment Nelson office calls to say appointment needs to be changed or canceled , Nelson was unable to keep appointment. I rescheduled for Noon same day. No show at Noon, then after waiting nearly 1 hr I call the office, I was updated the technician will likely show in another 20 mins or so. No apology offered. Frustrated I canceled the "Noon" appointment and called another more reliable company.
Response from Nelson Comfort

"We are very sorry for the experience you had with our team, Mr. [Member Name Removed]. We will make sure to address the communication error with our team members. Again, my apologies for the negative experience."

Mary T.
Apr 2017
3.0
$3,000
The equipment came at an excellent price. Installation was faulty, they needed to come back a couple of times to finish or correct what was done at installation. Because the quality of the installation has such a big impact on performance, I don't feel confident that I'm getting the full value of my high efficiency furnace.
Response from Nelson Comfort

"Ms. [Member Name Removed], we apologize for your experience with your recent installation. It looks like everything was corrected. Please do not hesitate to contact the office if you need any clarifications on what work was performed to correct the installation. We hope to have an opportunity to serve you in the future. Have a great day!"

Cindy C.
Mar 2017
5.0
Yes, I recommend this pro
I really like them they are very reliable, professional and been with them for many years
Response from Nelson Comfort

"Thank you for the A rating, [Member Name Removed]! Please let us know if there is anything we can do for you in the future. Have a great day!"

LAWRENCE & MARY U.
Mar 2017
5.0
Yes, I recommend this pro
We use Nelson Comfort for our heating and air conditioning service.  We actually got referred to them by you and we're very pleased with them.  We're on a maintenance plan with them and I think it's like $79 a month or something like that.  It's an annual plan where they come twice a year.  Once in the Spring time for the air conditioning and once in the Fall for the furnace.  I don't know if it's $79 a year or $129 a year.  We would definitely use them in the future, we have had so many previously, that we weren't real thrilled with and we're happy with what we have now.  I would tell other that they are a top quality service in responsiveness.  The workers were very good, knowledgeable, I mean they told us what they were doing, explained what was going on, and they were very thorough and courteous.
Response from Nelson Comfort

"We are glad you received such a positive experience! It's what we aim to do with each and every customer interaction. Please let us know if there is anything we can do to help in the future. Have a great day!"

LAWRENCE & MARY U.
Mar 2017
5.0
Yes, I recommend this pro
We are very pleased with them. We're on a maintenance plan where they come twice a year. Once in spring for AC and once in fall for furnace. Top quality service and responsiveness. The workers are very good and knowledgeable, they told us what was going on. They were very thorough and courtesy.
Response from Nelson Comfort

"Thank you very much for the kind rating, Mr. & Mrs. [Member Name Removed]. We look forward to serving you in the future. Have a great day!"

Barbara B.
Feb 2017
5.0
Yes, I recommend this pro
unknown
Response from Nelson Comfort

"Thank you very much for the positive review, [Member Name Removed]! Please let us know if there is anything we can assist with in the future. Have a great day!"

Tom M.
Feb 2017
5.0
Yes, I recommend this pro
unknown
Response from Nelson Comfort

"Thank you very much for the review, [Member Name Removed]! Please let us know if there is anything else we can do for you in the future. Have a great week!"

Biruta F.
Jan 2017
5.0
Yes, I recommend this pro
$1,255
The replacement was $1,255 for a 50-gallon water heater. I can always count on their professionalism. They are knowledgeable and thorough. They are punctual, they complete their work to our satisfaction. With respect to installation, they’ve done a very good job of installing the units I’ve mention. Heating, air condition and hot water.
Response from Nelson Comfort

"Thank you for the review, [Member Name Removed]! Enjoy your week!"

Biruta F.
Jan 2017
5.0
Yes, I recommend this pro
We're very pleased with their service. Their very professional, I believe their prices are competitive they don't push any particular line of products whether it's heater or air conditioning units, they installed them all and they do a good job we believe that their on top of  the products they sell and service and install, to me it meets all of the expectations that we have when it comes to good service for a/c and heat.
Response from Nelson Comfort

"Thank you so much for the review, [Member Name Removed]! Have a great day!"

Biruta F.
Jan 2017
5.0
Yes, I recommend this pro
Provided good match.
Response from Nelson Comfort

"Thank you for the feedback, [Member Name Removed]!"

Biruta F.
Jan 2017
5.0
Yes, I recommend this pro
.
Response from Nelson Comfort

"We're glad we were able to get everything taken care of for you, [Member Name Removed]! Have a great day!"

Biruta F.
Jan 2017
5.0
Yes, I recommend this pro
The people are very good, their very knowledgeable, they very prompt and their prices we haven't comparison shop but I would think that their in line. They also installed a new furnace for us when the old one conked out some years ago, they did a very good workman like job on that like everything. He just seemed very knowledgeable and it made sense and there was no charge for the service and he said you know if you ever want to go back to the old filters that you had, he said their perfectly alright that their safe they do the job but not as efficiently as the new paper filters and he said that I just leave the old ones here but he said after a few months check the paper filters and I think you'll  be surprised to see how much it is picking up as far as dust and in particular and so we went with that recommendation, that's an example of what I think is their standard of care and they stay very up to date with the latest developments. The technician who was out here  recommended that we try a new filter, he said it's becoming common in the industry, it's lighter and works more efficiently and he  gave us this filter to experiment with to use, so I'm impressed with that because we weren't having any problem with the filters and again the filters are okay the electric ones we had but he was just bringing us up to date on what was the latest going on in the industry and these paper filters I believe are far less expensive than the filters that we've had.
Response from Nelson Comfort

"Thank you very much for the feedback, [Member Name Removed]! We are glad we were able to get everything taken care of for you. Have a great day!"

David W.
Jan 2017
5.0
Yes, I recommend this pro
$275
Of course, we were entering the coldest stretch of weather we have had this year and the gas furnace stopped working. I called Nelson Comfort, and they sent a technician over to access the problem. They were rather busy, and Elliot arrived at 2:00 AM and had the issue diagnosed and the gas furnace back up and running by 2:45 AM. The problem was a bad circuit board, and even though it was operating again, the gas furnace could stop working again at anytime. Therefore, Elliot returned the next day to replace the circuit board. I have used Nelson Comfort since we moved into our house (7 years) and have always been extremely satisfied with their technicians and service. I have no hesitation recommending them to friends and family. I have also maintained the service contract during this time.
Response from Nelson Comfort

"Thank you very much for the review, [Member Name Removed]! Please let us know if there is anything we can do to assist in the future. Have a great day!"

CHRISTINE W.
Nov 2016
5.0
Yes, I recommend this pro
unknown
Response from Nelson Comfort

"Thank you very much for the positive review, [Member Name Removed]!"

LESLIE H.
Oct 2016
5.0
Yes, I recommend this pro
unknown
Response from Nelson Comfort

"Thank you for the positive feedback, [Member Name Removed]! Have a great day!"

Graham G.
Oct 2016
5.0
Yes, I recommend this pro
Everything went fine
Response from Nelson Comfort

"Thank you for taking time out of your day to leave us a positive review, [Member Name Removed]! Have a great day!"

Charles M.
Aug 2016
5.0
Yes, I recommend this pro
$30,000
.
Response from Nelson Comfort

"Thank you for taking time out of your day to leave us a positive review, [Member Name Removed]! Have a great day!"

Charles M.
Aug 2016
5.0
Yes, I recommend this pro
.
Response from Nelson Comfort

"Glad to hear we have a fan of our company in you, [Member Name Removed]! Love getting this type of feedback from our amazing customers. Have a great day!"

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Showing 1-25 of 282

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Nelson Comfort is currently rated 4.9 overall out of 5.
Nelson Comfort accepts the following forms of payment: CreditCard
Yes, Nelson Comfort offers free project estimates.
No, Nelson Comfort does not offer eco-friendly accreditations.
No, Nelson Comfort does not offer a senior discount.
Yes, Nelson Comfort offers emergency services.
No, Nelson Comfort does not offer warranties.

Contact Information

5909 Stewart Ave, Cincinnati, OH 45227

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