Leaders Moving & Storage Co of Cincinnati

"Leaders would like to thank you for your recommendation and sharing your great experience with your moving crew. We strive to provide excellent customer service every time and we are pleased we provided this for you. Thank you again, it was our pleasure to serve you. Leaders Moving and Storage."

"Thank you for taking the time to provide great feedback regarding your recent moving experience with Leaders Moving & Storage! We strive to provide expert crews that are trained to treat every item as if it were their own. We are thrilled to hear that our crew provided a world-class customer experience for you. We appreciate the opportunity to earn your business. All the best."

"Thank you for your fantastic feedback regarding your recent move with Leaders Moving & Storage. No matter the size or distance of the move, our goal is to provide expertly trained crews that create a fantastic customer experience, every time. We are thrilled to hear that our crew delivered on this mission. We appreciate the recommendation and the opportunity to earn your business."

"Thank you for sharing your feedback on your recent experience with us on Angie's List. I'm very sorry to hear that your move was not a flawless experience and did not live up to the standards we have set for more than 23 years. We appreciate your feedback as we constantly seek to improve our service and fix any issues when we have fallen short our service goals. Our managers were informed promptly of your situation and will work to prevent these issues in the future. Again, thank you for your feedback and for the opportunity to correct the issues. Sincerely, Steve Lambert, COO"

"Thank you for your feedback regarding your recent move experience. We are thrilled to hear that our crew provided an excellent move experience for you. We appreciate the opportunity to earn your business. All the Best, Steve Lambert, COO"

"Thank you for the great rating regarding your recent move experience. We appreciate the opportunity to earn your business. All the Best, Steve Lambert, COO"

"Thank you for sharing your feedback on your recent experience with us on Angie's List. I'm very sorry to hear that your move was not a flawless experience and did not live up to the standards we have set for our company. We appreciate your feedback as we seek to improve our service when we have fallen short our service goals. We want to let you know that our managers are aware of the issues with your move and will work to prevent these issues with future crews. We also apologize for any damage that occurred during your move. We hope our settlement on the damage has helped to improve your situation. Thank you again for your feedback and for the opportunity to correct the issues. Sincerely, Steve Lambert, COO"

"Thank you for taking the time to provide great feedback regarding your recent moving experience with Leaders Moving & Storage. We strive to provide expert crews that are trained to treat every item as if it were their own. We are thrilled to hear that our crews delivered on this mission and provided world-class customer service for you. We appreciate the opportunity to earn your business. All the Best, Steve Lambert, COO"

"Thank you for your feedback regarding your recent move with Leaders Moving & Storage. No matter the size of the move, our goal is to provide expertly trained crews that provide a fantastic customer experience, every time. We are thrilled to hear that our crew delivered on this mission. We appreciate the opportunity to earn your business. All the Best, Steve Lambert, COO"

"Thank you for providing feedback. Leaders Moving makes every attempt to provide relocation services for every person who contacts us. Unfortunately, we do not get involved in eviction procedures. Although we understand this process is performed regularly, due to the inherent negativity of these situations, we have chosen to exclude this from the services we provide. We do apologize for any inconvenience or miscommunication. All the Best, Steve Lambert, COO"

"Thank you for taking the time to provide great feedback regarding your recent move with Leaders Moving & Storage. We know moving can be one of the most stressful events in life and we strive to provide crews that can deliver a stress-free and enjoyable experience. From the initial, exact quote, until the final valuable is placed in its new home, our goal is to provide a great customer experience. We are thrilled we delivered on that for your recent move. We appreciate the great recommendation and the opportunity to earn your business. All the best, Steve Lambert, COO"

"Thank you for providing feedback regarding your recent moving experience with Leaders Moving & Storage. We strive to provide a world class moving experience, every time. We will ensure that this crew is recognized for their great customer service. We appreciate the opportunity to earn your business. All the best, Steve Lambert, COO"

"Thank you for taking the time to provide feedback regarding your family's recent move with Leaders Moving & Storage. We strive to provide a great customer experience from the initial, exact quote until the final valuable is placed in its new home. We appreciate the great feedback and the opportunity to earn your business. All the best, Steve Lambert, COO"

"Thank you for taking time out of your busy schedule to provide a great review regarding your recent moving experience with Leaders Moving & Storage. I do apologize in the delay in getting our crew to you in the time frame we scheduled you. While we know things can come up during the day that can put us behind, that is not how we typically handle timing on arrivals. I am pleased that we did a good job communicating the delay. We appreciate the great feedback and the opportunity to earn your business. All the best, Steve Lambert, COO"

"I am very sorry to hear that your recent move was not a great experience. Thank you for taking the time to let us know that your experience with Leaders was not a great one. I apologize that you felt the initial phone quote that was provided was out of line with your expectations. As far as the actual move goes, I am very sorry to hear that there was some damage to a couple of items during the move. We work very hard to make sure all of our crews handle your valuables as if they are their own, but we do realize that occasionally things do occur during a move. If they do, we work hard to make sure those issues are resolved quickly, when made aware. I am still very proud of all of the awards and high ratings we have worked diligently hard to achieve as well as all of the hard work and efforts our associates give to deliver exceptional customer service... as we have for the past 24 years. Thank you again for your comments. Respectfully, Steve Lambert, COO Leaders Moving & Storage Company"

"Thank you for taking the time to provide feedback regarding your recent moving experience with Leaders Moving & Storage. We know moving is one of the most stressful events in life and our goal is to provide crews that handle your valuables as if they were their own and to try and ensure each move is stress-free and enjoyable. We appreciate the feedback and the opportunity to earn your business. All the best, Steve Lambert, COO"

"Thank you for taking the time to provide feedback regarding your recent moving and storage experience with Leaders Moving & Storage. We strive to provide customized and efficient moving and storage services, no matter how big or small the job is. We are thrilled you had a great experience and we hope to be able to help you with any moving needs in the future. We appreciate the great feedback and the opportunity to earn your business. All the best, Steve Lambert, COO"

"Thank you for taking the time to review your recent moving experience with Leaders. We strive to provide a stress-free and enjoyable moving experience, every time. We know moving can be stressful and we work to take the stress out of that. Thank you for the opportunity to earn your business and for the great recommendation! All the best, Steve Lambert, COO"

"Thank you for taking the time to review your recent experience with Leaders. Our goal is to provide a great experience every time. If there was anything that we could have done to make your experience and excellent one, please do not hesitate to let us know. All the best, Steve Lambert, COO"

"Thank you for the great review regarding your recent moving experience with Leaders. We appreciate your business and the great recommendation. All the best, Steve Lambert, COO"

"I am very sorry to hear that your recent move was not a great experience. Thank you for taking the time to let us know that your experience with Leaders was not a great one. I apologize that you felt the initial phone quote that was provided was out of line with your expectations. In trying to provide you the information I believe we did not explain how this number was derived and failed to communicate well in our efforts. Unlike other moving companies that "ballpark" their quotes, based on charging by the hour, our pricing is actually much more involved and based on the actual inventory or items being moved. Our goal is to ensure that the exact number of items are on our inventory list prior to the move so that we do not encounter the issues that you unfortunately experienced on move day. Our salespeople are trained to explain this competitive advantage as well as the fact that we do not disconnect or connect appliances. I apologize if we did not make both of these items clear during your quote. We have used this experience to reinforce to our sales team that it is important for us to continue to clearly communicate how our pricing works and to make sure we have a full inventory of items to move prior to supplying the quote and booking the move. As far as the actual move goes, I am very sorry to hear that there was some damage to a couple of items during the move. We work very hard to make sure all of our crews handle your valuables as if they are their own, but we do realize that occasionally things do occur during a move. When they do, we work hard to make sure those issues are resolved quickly. Our records show that your repairs were completed on 10/26/16. We hope that you are pleased with the repairs that were made. I am still very proud of all of the awards and high ratings we have worked diligently hard to achieve as well as all of the hard work and efforts our associates give to deliver exceptional customer service... as we have for the past 23 years. Thank you again for your comments. Respectfully, Steve Lambert, COO Leaders Moving & Storage Company"

"Thank you for taking the time to complete a review regarding your recent experience with Leaders. We are thrilled we were able to deliver on our goal of providing great customer service. All the best, Steve Lambert, COO"