Eagle Creek Landscape & Design, Inc.

One word - AMAZING!! Believe me, this was a HUGE job. It took days and days of clearing, grading, stump grinding, spraying weeds, etc., etc. Had gone to the 2017 Cincinnati home and garden show and spoken to a number of the companies there, but Davey from Eagle Creek Landscape and Design seemed to "get" what I wanted more than others. We asked him to come for a look. We loved his initial ideas and decided, against our usual approach, that we would go with him and not even get other estimates. I have had estimates previously which were 2/3rds what he quoted but with much less than half the bang for the buck. On top of that Davey is a kind and caring person, as is his father Dave who works with him, and his mom who does some of the design work. There were so many thoughtful little above and beyond things that they did I don't think I can even remember all of them. They fixed the stones on our path going downstairs to the yard, they swept the debris off our flat roof, they fixed the step going into our back door. All in all it was weeks worth of work and I believe well worth the expense based on the results. I've come to really trust and count on Davey and Eagle Creek. I can't wait to go out every morning with my coffee and just sit and enjoy watching the birds and looking at the view. But, pictures are better than words so I am uploading some so you can see for yourselves. Believe it or not, we didn't even get pictures of the yard at its worst so the pictures you see that are "pre-landscaping" are actually part way into being cleared. The post pictures are the beginning, including the top dressing of pine straw, and of what will be much more lush as time goes on as we plant more. We have lots of deer, birds and squirrels so we have to see what works well which Davey paid special attention to. Still we know that nothing is "deer proof". The pictures really don't quite do the beauty of the yard justice. Next year or so, when we've saved up some, we plan to have him do the front yard. Eagle Creek also has a maintenance option where they come 4 times a year to keep things up. I can't review that yet but if it's like the original job I know we will be happy.

Excellent service! We have used Eagle Creek several times and will continue to do so. This was one of our smaller projects, and we are extremely pleased with the results. Arrived to do the work at the scheduled time and the new mulch looks great and there was no mess left behind. Definitely our "go to" company for any landscaping work.

Davey was very friendly, but was only here about five minutes. Didn't ask any questions and we never heard back from them after he mentioned sending us an estimate the following week.

We had a very good experience with Davey and crew for our much needed retaining wall with a new built in staircase. So much so that we called them back for an additional paver patio and paver sidewalk in our back yard. They completed both difficult projects this summer. They went above and beyond to work hard to complete the patio in time for an event we were hosting. We are excited to work with them in the future on other projects in our yard.

We didn't go with them. The quote was expensive. It was double with what we ended up going with. He was a no-show the first time he was supposed to come out. I got back in touch with them. He said he got caught up in other place. He came out another day and did the quote. He said he was going to come back with some kind of presentation for the quote but he didn't. I ended up calling a week or so. He ended up mailing it to me in the end. It took a while. It took probably a month from the first time I called them until the time I actually got the quote in writing.

unknown Edit: I was never compensated for the window.

Eagle Creek has been a pleasure to deal with from start to finish. Davey was very responsive when called about our job and came out within a couple days to discuss the project. He followed up in a timely manner with a fair and reasonable bid that we accepted and kept in constant communication to advise us of his timetable during the entire project. We were able to get our project completed within a few weeks of the initial bid. The guys from Eagle Creek were extremely polite, punctual, hard working and respected our property while doing the job. Any issues that came up during the project were clearly communicated and Davey and his team worked with us to make sure they were doing exactly what we wanted on the project. They not only corrected a lot of our stone wall issues but it actually looks better now than it did when we moved into the residence years ago. Our stone walkway was rebuilt to not only look better but also is more safe and secure now. Overall, I don't know that things could have gone smoother with the project. I would not hesitate to recommend Eagle Creek to anyone looking for a landscaper. The professionalism that we experienced from Davey and his team was outstanding. I would use this company again for any future projects. Thank you Eagle Creek Landscaping & Design!

Avoid this company for the following reasons: 1) If you can get them to return your calls it will be a miracle. They'll give you excuses about how busy they are and how they were just about to call you. 2) I was told they would follow up in a year after completing the project. But that didn't happen. Work performed does not hold up over time and they will give you the run around if you ask about it later. I'm now in a position to have another landscaping professional remedy Eagle Creeks' work. 3) Their crew will cause damage to your property: e.g., the crew hit my house with their equipment and dislodged bricks. The crew's lack of initiative was stunning. I had to tell them to repair it. And even then their initial repair was with caulking. I had to point out that bricks are installed with mortar. 4) Although they're nice, this company seems to take on more than it can handle and promises more than it will deliver especially for the high prices it charges. In general, if you need simple things like weeds pulled, mulch put down, grass seed scattered, this is your company. But for all other more serious types of landscaping, you're better off seeking real professionals.

Davey was a pleasure to work with. He returned all communication (email and phone calls) in a very timely manner. He also arrived at my home on time each time we had scheduled a meeting. At our initial meeting I discussed with him what I would like done to the front bed. It was seriously overgrown and needed a lot of work including tearing out some very large shrubbery that had over the years intwined itself in my front porch railing. He agreed to take the job and very quickly sent me a digital design that would work for the bed. I thought the original design, while lovely, didn't really suit my personality. He was happy to redesign it & promptly sent over another design. I liked this one much better and he provided a quote. This was not an inexpensive endeavor, but they had quite a lot of work ahead of them & I am a firm believer in the idea that you 'get what you pay for.' I approved the estimate and he set up a time for his employees to come over and do the work. They arrived on time that day and got straight to work. About half way through the process, I had to leave the site for a few hours and saw that they had utilized my driveway for some yard waste they had pulled out already. I asked if they could let me out of the driveway and they were very happy to move the brush out of the way so I could leave. They were both very professional & considerate & I felt comfortable leaving my home with them there. After I left the site, I got a call from Davey letting me know that I had forgotten to turn the water on for the power washing to take place. We decided to finish the flower bed and we would address the power washing at a later time. When I arrived home after the bed work was complete, I saw not only a beautiful bed, but that all of the yard debris had been cleared away and my yard looked pristine. We had some scheduling issues (mostly due to my work schedule and the weather) getting someone to come back to do the power washing, but Davey was always available by phone or email and continued to be very communicative about when he would be able to send someone by to finish the job. Once the power washing was finished, Davey came back to my home and walked through the garden with me to ensure I was happy with how it looked and to answer any questions I had. He invited me to call or email with any questions I had in the future. I am very happy with how the work turned out & would hire again.

He did a great job and I look forward to working with him again.

We don't know what kind of service provider this company would be as we haven't had the opportunity to talk to them.

lDavey and his crew got rid of dense weeds,poison ivy and cudzoo, This is hard to do.Midway through the job ,the crew foreman would ask to make sure they were doing the correct things and asked if I had anything else for them to do. Since I am bound to a wheelchair, I had to trust them to beautify my yards. I got into my golf cart, and drove around my property To see if Davey and his crew were growing the beauty and environment I wanted, and of course, "curb appeal ".They have treated my property like it was their own.

Davy responded to my call promptly, came out to look at our house and provided us beutiful plans in a very timely fashion. He was congenial and polite. Although I was terrible about returning his calls, he was always friendly to me and got back to me quickly. We ended up not landscaping but I wouldn't hesitate to call him if we were to.

We didn't use them, they just gave us an estimate. They were very quick. The main issue was the price, it was a little high for us. We would probably use them if they worked with us on the price.

We had some miscommunication about when we were meeting but that aside, we had a great experience. Davy provided a very pretty design that focused on our need for a low-maintenance yard. The estimate came in quite high and so we aren't able to pursue the design at this time, but this gave us a good point of departure.

Great. Couldn't be happier wit the result.

All interactions went well. Worker was very thorough and put good ideas into the design of the landscaping. Company followed up with us several times while we were still trying to decide what to move forward with. The price was a little steeper than we had budgeted, so we will probably move forward with the plans slowly. In terms of pricing, we had purchased the initial $49 evaluation of the property and design layout for the new landscaping. This was very helpful in determining what we could do with our yard that has a lot of potential but needs a lot of work. When we got the estimate for the actual work on the landscaping, it came back higher than we had expected.

Went great - too their time and answered all questions we had.

Excellent work again. The new mulch looked great. There were also a group of bushes that were planted last year that did not survive. These bushes were replaced by a different type and the new ones have been doing well. We look forward to working with Davey next Spring.

Took longer than expected but turned out good.

They showed up before 8:00 on a Monday and worked all day Monday and Tuesday to get the landscaping looking good. They laid mulch that we had, took care of all weeds, trimmed all of our bushes and plants and just did a fantastic job. We are going to have them back out in the spring to help us get ready for next summer!

Davy, the owner is very personable and easy to work with. Due to the nature of the business and being at another job site, there were a couple of times we had to reschedule, but he always contacted me to let me know. The initial drawing was simple but Davy had a catalog showing the plants he would use which gave me a better visual idea. The design he created was good and we liked the plant selections. I believe Eagle Creek would have done a good job for us but we elected to go with another company that also does our mowing and fertilizing service. I would consider calling Eagle Creek in the future if I needed landscaping or hardscaping.

Terrible. He never showed.

Update. Within hours of my original posting below, I got a call from the owner who was clearly upset by the oversight and wanted to make it right. Within a couple of days he was here applying the finishing touches and refilling the holes. I am now satisfied with the completion of the job. ( Previous post: The initial walkway installation went well. The only glitch was the owner never followed up to allow my wife to pick the color pavers she wanted. Fortunately the ones his crew brought were OK with my wife. We also got a quote for a second phase that was to include a rock creek bed plus drywells to deal with flooding in a part of our yard. Given the sidewalk was done in early Oct 2014, the part 2 would be in spring 2015. To confirm the source of the flooding, the owner suggested digging several deep holes that October which we agreed. However later in 2014 we decided not to do phase 2. In spring 2015, I contacted the owner via email and asked them to come back to seal the new walkway and refill the holes. That was in May/June. I was told it would take a few weeks to get to us due to other jobs. After 4 weeks and no crew or update, I called and was told "sorry, it's been crazy with all this rain. I will have a crew there in two weeks". Another 4 weeks passed, and when I contacted him a third time, again I got more apologies and sorries and a promise to take care of it "right away" That was mid-Aug. It's now late Sept. Now I'm forced to find some one else to clean up their incomplete job.)

After a few meetings to hammer out the design and establish expectations, Davey worked with the County building department as well as the home owners association to obtain all the permits necessary for the job. His crew did an excellent job of staying with the project through some very difficult weather. The project started in January of this year tearing out and removing all the old stone steps. They had to try several different methods of getting the old stones up the steep hill but stuck with it and got the job done in about a week. Next came the reconfiguration of the masonry retaining walls followed by layout for the new composite steps. Many times the work was interrupted by weather, but kept moving at a reasonable pace. During layout and constructions I needed to make some refinements to the plan and Davey and his crew were always willing and ready to accommodate my wishes. The work crews were always professional and timely and respectful or our property. This was a very unique and difficult custom job requiring ingenuity and patience and more than a large degree of physical stamina. Eagle Creek met ever challenge. Once the job was completed, Davey and I reviewed the work and noted any items that needed attention or correction. His crew returned and finished all the punch-list items before final payment was made. All in all it was a very good job in a very difficult environment. We love our new steps and they make a very attractive upgrade to our home.