Crane Heating & Air Conditioning Co
About us
Locally owned and operated for over 60 years. Free Comfort System evaluations and estimates. 24 hour service for existing systems
Business highlights
Services we offer
& repairs on furnaces, A/C, Comfort System Evaluations, air humidifiers/cleaners and geothermal systems. We service all makes and models., heat pumps, installations
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 11% | ||
| 2% | ||
| 0% | ||
| 2% |
"Dear Mr. [Member Name Removed], You are 100% correct that the high voltage disconnect was, mistakenly, not reattached after the initial service the first day. Our office manager/dispatcher takes the after hours calls from the answering service. I am told she had to take her young son to the hospital emergency room that evening She asked the answering service to "hold all calls" while she was there. There is no question that we should have diverted emergency calls to someone else. For that we are sorry. She also tells me that we were there, first thing in the morning the next day and that there was no charge for either call, which is the right thing to do. If you are willing, do me a favor and call me directly in October, to set up a free furnace cleaning. Thank you and once again, we are sorry for the inconvenience. Jim Lohbeck 513-641-4700"
"Thank you so much for the kind words Mrs. [Member Name Removed]. We are glad we could help you over that holiday weekend. Have a happy and comfortable new year!"
"Thank you so much for the positive review [Member Name Removed]. As you know, venting your new furnace was a real challenge. We are always up for a challenge. I will let Bob and Will know that you were pleased. Enjoy your new furnace and have a comfortable winter."
"Thanks so much for the kind review [Member Name Removed]. It was a pleasure to work with you on this project. I will make sure my installation technicians get the word that you were very pleased. Enjoy your new system."
"I want to thank you for the positive review [Member Name Removed]. There were some challenges down in the lower level and I am glad we could solve your airflow problems. We look forward to keeping you comfortable for years to come."
"Good morning Mr. [Member Name Removed]. I just spoke to our service manager about your situation. First, although it seems to be too little/ too late at this point, we are very sorry for the situation. We pride ourselves on our service. As you mentioned in your review, we have provided punctual and professional service for you for years. Air conditioners tend to show their weakness and break down when it gets very hot outside. One of the problems in our industry is having a finite pool of talented technicians. I am very proud and grateful for the talented group that we have. We have to make tough decisions on where to send the techs. Sometimes, it is at the cost of rerouting them from a previously scheduled cleaning appointments, to emergency "no cooling" appointments. We would do the same for you, if that makes you feel better. Clearly, this was the case with your scheduled appointment. In an effort to get back in your good graces, I would like to offer you $50 off on your fall or 2017 furnace cleaning. Please call our office and ask for Michelle or Jim and we will make it happen. Have a great summer!"
"Thank you so much for the positive review, Mr. [Member Name Removed]. Have a "cool" summer."
"I remember this Hybrid Heat system. The 2-speed heat pump matched with the 2-stage, variable speed furnace saves a lot of money on your energy bill. It will also keep you comfortable for years to come. Thanks for the kind words. Enjoy!"
"Thank you for the positive feedback [Member Name Removed]! I will make sure to let the guys know you were happy. They have a free lunch in their future; on me. Have a great summer."
"Outstanding Mr. [Member Name Removed]. We genuinely appreciate your business and the kind words. We are glad you are comfortable."
"We are glad we could make you happy Mr. [Member Name Removed]. Also, thank you for taking the time to rate us on Angie's list. We love feedback here at Crane Htg & Air. I will pass along your kind words to the installing technicians."
The installers, Bill and Bob, were personable, courteous, respectful and professional throughout the 3 day installation process and above all, I felt they were trustworthy and honest in answering my questions .
"Thank you so much for the kind words [Removed Member Name]. Your home, as a converted barn, is very unique and beautiful. The Bob and Bill, along with Jim, could not stop talking about how nice your home turned out. As very experienced home comfort specialists, those three love a challenge. Thank you for entrusting Crane Heating and Air Conditioning with your project. Have a comfortable summer!"
"We love to hear from comfortable customers. Have a great summer!"
"Good afternoon [Member Name Removed]. I just want to thank you for taking the time to acknowledge a job well done. We are thrilled that you are pleased with the work that was performed. I will make sure to let Jamey and FJ know that you were happy."
"Thank you so much for the positive review [Member Name Removed]. Being a family owned company, with a small advertising budget, the vast majority of our business comes from referrals. You have been a customer for a long time and we genuinely appreciate your business and the kind words. Have a happy new year!"
"Thank you so much for the great review."
"Thank you for the kind words. We are glad that you are comfortable again. I will make sure John knows that you are happy. He's a good man and we are lucky to have him. Call us any time. Have a good summer."
"I'm glad we could help. Thank you for your business."
"[member's name removed] I just want to thank you for your business. I am glad we could jump on your project so quickly, during the first hat snap of the year. We genuinely appreciate the kind words and taking your time to get on Angie's List for a review. Enjoy your new 2-speed air conditioning system. May it bring quiet, cool comfort for years to come."
The technicians arrived promptly and began working immediately. At first they replaced the coils and then the outside unit. Everything was up and running by noon. They cleaned up and then we had a walkthrough to show all the work that was done.
The work was excellent and because of the great experience I'll call them again in the future for any further maintenance on the HVAC unit.
"Thank you so much for entrusting us with your project. We love to hear good reviews from our customers. I will make sure that our service technicians know that you were pleased. Have a good summer."
During the annual check of my furnace in the fall, the technician ? not from Crane ? discovered that the furnace was leaking carbon monoxide. The repair cost was $900, too much to put into a 16 year-old furnace.
Crane was one of 3 companies called to provide estimates to replace the furnace. John was very professional, knowledgeable and able to explain the options available to replace the furnace. He was also willing to give estimates for replacing the furnace with a mid-range furnace like the one that went bad and with a high-efficiency furnace. The price quoted wasn?t the highest or lowest bid, but seemed to be the best value for the money. And the estimate included the new direct venting that would be needed for a high-efficiency furnace.
Bill, Bob and Clayton arrived on time on the day scheduled to begin the installation. They were professional, courteous and got right to work getting the old furnace out and the new one installed. When they discovered that the drain for the old furnace was too small for the new one, they were very willing to work with me to find the best solution to fixing the problem. At the end of the day, they left the work area amazingly neat and clean and I really appreciated their efforts to disrupt my home as little as possible. They arrived on time the next day and finished the installation by lunch time, including reinstalling the humidifier and an excellent explanation of how the new thermostat worked.
The new high-efficiency furnace is working perfectly and is much quieter than the old one. It a real pleasure to work with a company that takes as much care of my home as they would with their own.
"We are glad to hear that you were pleased with our staff, [member name removed]. More importantly, we are glad you are warm and comfortable. At the next staff meeting, I will make sure to pass along your positive report. We have a very good crew that takes great pride in their work. Thanks for noticing and taking the time to write a review."
"Thank you for the kind words Mr. (member name removed). We aim to please."
Did a thorough, good, and quick job in a professional manner. Cleaned up after self. Didn't waste his time or my time.
"Thank you for the kind words [member name removed]. We appreciate your business. If you prefer a certain service technician in the future, please let us know when you call. We aim to please."
"Thank you for the review. I know there was a "pinging" sound in one of the duct runs, due to expansion and contraction. For some reason, they tend to happen at night, so they are tough to figure out. Thank you for your patience. We look forward to serving you, at your new home, for years to come."
"Thank you for the kind words [member name removed]. I will be sharing your comments with the whole team here at Crane. Our folks work hard to make sure our customers are comfortable, all year long. Have a good summer!"
Licensing
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FAQ
Contact Information
24 Clay St., Cincinnati, OH 45217
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