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Crane Heating & Air Conditioning Co

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

Locally owned and operated for over 60 years. Free Comfort System evaluations and estimates. 24 hour service for existing systems

Business highlights

Emergency services offered
72 years of experience

Services we offer

& repairs on furnaces, A/C, Comfort System Evaluations, air humidifiers/cleaners and geothermal systems. We service all makes and models., heat pumps, installations

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.845 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
11%
3
2%
2
0%
1
2%
Showing 1-25 of 45 reviews
Ed D.
Jun 2018
1.0
$118
Unit was working prior to service and now less than 6 hours later the unit is no longer functioning. We attempted to contact Crane through their answering service but they would not return this evening and refused our request to talk to them directly.
Response from Crane Heating & Air Conditioning Co

"Dear Mr. [Member Name Removed], You are 100% correct that the high voltage disconnect was, mistakenly, not reattached after the initial service the first day. Our office manager/dispatcher takes the after hours calls from the answering service. I am told she had to take her young son to the hospital emergency room that evening She asked the answering service to "hold all calls" while she was there. There is no question that we should have diverted emergency calls to someone else. For that we are sorry. She also tells me that we were there, first thing in the morning the next day and that there was no charge for either call, which is the right thing to do. If you are willing, do me a favor and call me directly in October, to set up a free furnace cleaning. Thank you and once again, we are sorry for the inconvenience. Jim Lohbeck 513-641-4700"


Jen R.
Feb 2018
5.0
Yes, I recommend this pro
The technician found the issue and replaced the part in a very timely manner to get our heat working again.
Response from Crane Heating & Air Conditioning Co

"Thank you so much for the kind words Mrs. [Member Name Removed]. We are glad we could help you over that holiday weekend. Have a happy and comfortable new year!"


Iain C.
Dec 2017
5.0
Yes, I recommend this pro
Responsive, professional installers and quality installation
Response from Crane Heating & Air Conditioning Co

"Thank you so much for the positive review [Member Name Removed]. As you know, venting your new furnace was a real challenge. We are always up for a challenge. I will let Bob and Will know that you were pleased. Enjoy your new furnace and have a comfortable winter."


George H.
Oct 2017
5.0
Yes, I recommend this pro
$10,500
Removal of old system, and Installation of the new system was done in a very professional manner. Crew was very experienced and courtious.
Response from Crane Heating & Air Conditioning Co

"Thanks so much for the kind review [Member Name Removed]. It was a pleasure to work with you on this project. I will make sure my installation technicians get the word that you were very pleased. Enjoy your new system."


David O.
Sep 2017
5.0
Yes, I recommend this pro
$7,000
We own a larger home and had been having a number of issues with the AC. Crane's staff diagnosed the different issues and recommended and installed corrective measures to resolve.
Response from Crane Heating & Air Conditioning Co

"I want to thank you for the positive review [Member Name Removed]. There were some challenges down in the lower level and I am glad we could solve your airflow problems. We look forward to keeping you comfortable for years to come."


Franklin N.
Jun 2017
2.0
I have used this provider for a number of years without issue. Price has always been reasonable and until this year, the service had always been punctual and professional. However, this year's maintenance was a different story. I had previously scheduled maintenance service on May 31st, but on the day prior, I was informed the service call would need to be rescheduled. Further, the best date they could offer was June 9th. Fast-forward to June 9th, and a mere two hours before the scheduled time, I was called again and informed that the service would need to be rescheduled, and now the best date they could offer was June 19th. I informed the representative that this was not acceptable, and that I would be seeking service from a different provider.
Response from Crane Heating & Air Conditioning Co

"Good morning Mr. [Member Name Removed]. I just spoke to our service manager about your situation. First, although it seems to be too little/ too late at this point, we are very sorry for the situation. We pride ourselves on our service. As you mentioned in your review, we have provided punctual and professional service for you for years. Air conditioners tend to show their weakness and break down when it gets very hot outside. One of the problems in our industry is having a finite pool of talented technicians. I am very proud and grateful for the talented group that we have. We have to make tough decisions on where to send the techs. Sometimes, it is at the cost of rerouting them from a previously scheduled cleaning appointments, to emergency "no cooling" appointments. We would do the same for you, if that makes you feel better. Clearly, this was the case with your scheduled appointment. In an effort to get back in your good graces, I would like to offer you $50 off on your fall or 2017 furnace cleaning. Please call our office and ask for Michelle or Jim and we will make it happen. Have a great summer!"


Thomas K.
Apr 2017
5.0
Yes, I recommend this pro
unknown
Response from Crane Heating & Air Conditioning Co

"Thank you so much for the positive review, Mr. [Member Name Removed]. Have a "cool" summer."


No M.
Nov 2016
5.0
Yes, I recommend this pro
$12,000
No issues w/ anyone or any thing. Every one was prompt, knowledgeable & professional.
Response from Crane Heating & Air Conditioning Co

"I remember this Hybrid Heat system. The 2-speed heat pump matched with the 2-stage, variable speed furnace saves a lot of money on your energy bill. It will also keep you comfortable for years to come. Thanks for the kind words. Enjoy!"


Betty H.
Sep 2016
5.0
Yes, I recommend this pro
$5,500
Bill, Bob, Will, all men involved, were great!
Response from Crane Heating & Air Conditioning Co

"Thank you for the positive feedback [Member Name Removed]! I will make sure to let the guys know you were happy. They have a free lunch in their future; on me. Have a great summer."


Robert S.
Aug 2016
5.0
Yes, I recommend this pro
$4,500
Crane employees arrived on time and completed the furnace installation in a timely manner. Solved our problem to our complete satisfaction!
Response from Crane Heating & Air Conditioning Co

"Outstanding Mr. [Member Name Removed]. We genuinely appreciate your business and the kind words. We are glad you are comfortable."


Tom C.
May 2016
5.0
Yes, I recommend this pro
$5,400
Workers were prompt, capable and tidy.
Response from Crane Heating & Air Conditioning Co

"We are glad we could make you happy Mr. [Member Name Removed]. Also, thank you for taking the time to rate us on Angie's list. We love feedback here at Crane Htg & Air. I will pass along your kind words to the installing technicians."


Cynthia H.
Apr 2016
5.0
Yes, I recommend this pro
$8,500
The installers Bill and Bob were excellent!  They were knowledgeable about the equipment and the manufacturer's specifications for proper installation.  Following the installation, thorough teaching regarding the HVAC operation was provided to the customer by the provider.  
The installers, Bill and Bob, were personable, courteous, respectful and professional throughout the 3 day installation process and above all, I felt they were trustworthy and honest in answering my questions .
Response from Crane Heating & Air Conditioning Co

"Thank you so much for the kind words [Removed Member Name]. Your home, as a converted barn, is very unique and beautiful. The Bob and Bill, along with Jim, could not stop talking about how nice your home turned out. As very experienced home comfort specialists, those three love a challenge. Thank you for entrusting Crane Heating and Air Conditioning with your project. Have a comfortable summer!"


Suzanne L.
Mar 2016
5.0
Yes, I recommend this pro
$3,400
unknown
Response from Crane Heating & Air Conditioning Co

"We love to hear from comfortable customers. Have a great summer!"


Lynette S.
Feb 2016
5.0
Yes, I recommend this pro
$525
unknown
Response from Crane Heating & Air Conditioning Co

"Good afternoon [Member Name Removed]. I just want to thank you for taking the time to acknowledge a job well done. We are thrilled that you are pleased with the work that was performed. I will make sure to let Jamey and FJ know that you were happy."


Nick C.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Response from Crane Heating & Air Conditioning Co

"Thank you so much for the positive review [Member Name Removed]. Being a family owned company, with a small advertising budget, the vast majority of our business comes from referrals. You have been a customer for a long time and we genuinely appreciate your business and the kind words. Have a happy new year!"


LOUISE V.
Jul 2015
5.0
Yes, I recommend this pro
$118
.
Response from Crane Heating & Air Conditioning Co

"Thank you so much for the great review."


Donna G.
Jun 2015
5.0
Yes, I recommend this pro
$219
The appointment was made on the first call and service was set up to start within about an hour of when I called. John (service technician) arrived on schedule and diagnosed the problem very quickly. He installed the new starting capacitor and got the unit running. He checked the thermostat operation, checked the power draw of the heat exchanger fan and checked the indoor heating-air conditioning unit as well. He worked efficiently, was courteous and friendly. The whole experience was excellent and without issues. We wouldn't hesitate to use the company again.
Response from Crane Heating & Air Conditioning Co

"Thank you for the kind words. We are glad that you are comfortable again. I will make sure John knows that you are happy. He's a good man and we are lucky to have him. Call us any time. Have a good summer."


Ivan B.
May 2015
5.0
Yes, I recommend this pro
$200
unknown
Response from Crane Heating & Air Conditioning Co

"I'm glad we could help. Thank you for your business."


Kathleen S.
May 2015
5.0
Yes, I recommend this pro
$7,500
Provided quick service when our air conditioning system stopped working and applied the charge for repair to the new installation when we decided to replace the system.
Response from Crane Heating & Air Conditioning Co

"[member's name removed] I just want to thank you for your business. I am glad we could jump on your project so quickly, during the first hat snap of the year. We genuinely appreciate the kind words and taking your time to get on Angie's List for a review. Enjoy your new 2-speed air conditioning system. May it bring quiet, cool comfort for years to come."


Amit M.
May 2015
5.0
Yes, I recommend this pro
$4,000
I went with Crane Heating & Cooling as they had installed the unit in the home when it was built (if you can't trust the initial contractor who can you trust?). Two years ago they replaced the capacitor on our outside A/C unit. Their promptness, professionalism, and reasonable price is the reason we called them again when we had this problem.
The technicians arrived promptly and began working immediately. At first they replaced the coils and then the outside unit. Everything was up and running by noon. They cleaned up and then we had a walkthrough to show all the work that was done.
The work was excellent and because of the great experience I'll call them again in the future for any further maintenance on the HVAC unit.
Response from Crane Heating & Air Conditioning Co

"Thank you so much for entrusting us with your project. We love to hear good reviews from our customers. I will make sure that our service technicians know that you were pleased. Have a good summer."


Judy S.
Nov 2014
5.0
Yes, I recommend this pro
$3,500

During the annual check of my furnace in the fall, the technician ? not from Crane ? discovered that the furnace was leaking carbon monoxide.  The repair cost was $900, too much to put into a 16 year-old furnace.

Crane was one of 3 companies called to provide estimates to replace the furnace.  John was very professional, knowledgeable and able to explain the options available to replace the furnace.  He was also willing to give estimates for replacing the furnace with a mid-range furnace like the one that went bad and with a high-efficiency furnace.  The price quoted wasn?t the highest or lowest bid, but seemed to be the best value for the money.  And the estimate included the new direct venting that would be needed for a high-efficiency furnace.

Bill, Bob and Clayton arrived on time on the day scheduled to begin the installation.  They were professional, courteous and got right to work getting the old furnace out and the new one installed.  When they discovered that the drain for the old furnace was too small for the new one, they were very willing to work with me to find the best solution to fixing the problem.  At the end of the day, they left the work area amazingly neat and clean and I really appreciated their efforts to disrupt my home as little as possible.  They arrived on time the next day and finished the installation by lunch time, including reinstalling the humidifier and an excellent explanation of how the new thermostat worked.

The new high-efficiency furnace is working perfectly and is much quieter than the old one.  It a real pleasure to work with a company that takes as much care of my home as they would with their own.


Response from Crane Heating & Air Conditioning Co

"We are glad to hear that you were pleased with our staff, [member name removed]. More importantly, we are glad you are warm and comfortable. At the next staff meeting, I will make sure to pass along your positive report. We have a very good crew that takes great pride in their work. Thanks for noticing and taking the time to write a review."


JOHN O.
Sep 2014
5.0
Yes, I recommend this pro
They are fine to work with. I had a problem with the furnace one time and they came right out to fix it.  They give good suggestions when needed and their prices are reasonable.
Response from Crane Heating & Air Conditioning Co

"Thank you for the kind words Mr. (member name removed). We aim to please."


Gary A.
Aug 2014
5.0
Yes, I recommend this pro
$105

Did a thorough, good, and quick job in a professional manner.  Cleaned up after self.  Didn't waste his time or my time.


Response from Crane Heating & Air Conditioning Co

"Thank you for the kind words [member name removed]. We appreciate your business. If you prefer a certain service technician in the future, please let us know when you call. We aim to please."


John S.
Aug 2014
4.0
Yes, I recommend this pro
The workers that come out are very nice, courteous and professional. They did a good job fixing the problem.
Response from Crane Heating & Air Conditioning Co

"Thank you for the review. I know there was a "pinging" sound in one of the duct runs, due to expansion and contraction. For some reason, they tend to happen at night, so they are tough to figure out. Thank you for your patience. We look forward to serving you, at your new home, for years to come."


Carol R.
Jun 2014
5.0
Yes, I recommend this pro
$5,000
They always call to remind you that you need to schedule for your service contract, so it is easy to keep track of. I think their professionalism is good.
Response from Crane Heating & Air Conditioning Co

"Thank you for the kind words [member name removed]. I will be sharing your comments with the whole team here at Crane. Our folks work hard to make sure our customers are comfortable, all year long. Have a good summer!"

Showing 1-25 of 45

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Crane Heating & Air Conditioning Co is currently rated 4.8 overall out of 5.
Crane Heating & Air Conditioning Co accepts the following forms of payment: CreditCard
Yes, Crane Heating & Air Conditioning Co offers free project estimates.
No, Crane Heating & Air Conditioning Co does not offer eco-friendly accreditations.
No, Crane Heating & Air Conditioning Co does not offer a senior discount.
Yes, Crane Heating & Air Conditioning Co offers emergency services.
No, Crane Heating & Air Conditioning Co does not offer warranties.

Contact Information

24 Clay St., Cincinnati, OH 45217

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