Founded 1953 • With Angi since November 2002
Service Provider ResponseDear Mr. [Member Name Removed], You are 100% correct that the high voltage disconnect was, mistakenly, not reattached after the initial service the first day. Our office manager/dispatcher takes the after hours calls from the answering service. I am told she had to take her young son to the hospital emergency room that evening She asked the answering service to "hold all calls" while she was there. There is no question that we should have diverted emergency calls to someone else. For that we are sorry. She also tells me that we were there, first thing in the morning the next day and that there was no charge for either call, which is the right thing to do. If you are willing, do me a favor and call me directly in October, to set up a free furnace cleaning. Thank you and once again, we are sorry for the inconvenience. Jim Lohbeck 513-641-4700
Service Provider ResponseThank you so much for the kind words Mrs. [Member Name Removed]. We are glad we could help you over that holiday weekend. Have a happy and comfortable new year!
Service Provider ResponseThank you so much for the positive review [Member Name Removed]. As you know, venting your new furnace was a real challenge. We are always up for a challenge. I will let Bob and Will know that you were pleased. Enjoy your new furnace and have a comfortable winter.
Service Provider ResponseThanks so much for the kind review [Member Name Removed]. It was a pleasure to work with you on this project. I will make sure my installation technicians get the word that you were very pleased. Enjoy your new system.
Service Provider ResponseI want to thank you for the positive review [Member Name Removed]. There were some challenges down in the lower level and I am glad we could solve your airflow problems. We look forward to keeping you comfortable for years to come.
Service Provider ResponseGood morning Mr. [Member Name Removed]. I just spoke to our service manager about your situation. First, although it seems to be too little/ too late at this point, we are very sorry for the situation. We pride ourselves on our service. As you mentioned in your review, we have provided punctual and professional service for you for years. Air conditioners tend to show their weakness and break down when it gets very hot outside. One of the problems in our industry is having a finite pool of talented technicians. I am very proud and grateful for the talented group that we have. We have to make tough decisions on where to send the techs. Sometimes, it is at the cost of rerouting them from a previously scheduled cleaning appointments, to emergency "no cooling" appointments. We would do the same for you, if that makes you feel better. Clearly, this was the case with your scheduled appointment. In an effort to get back in your good graces, I would like to offer you $50 off on your fall or 2017 furnace cleaning. Please call our office and ask for Michelle or Jim and we will make it happen. Have a great summer!
Service Provider ResponseI remember this Hybrid Heat system. The 2-speed heat pump matched with the 2-stage, variable speed furnace saves a lot of money on your energy bill. It will also keep you comfortable for years to come. Thanks for the kind words. Enjoy!
Service Provider ResponseThank you for the positive feedback [Member Name Removed]! I will make sure to let the guys know you were happy. They have a free lunch in their future; on me. Have a great summer.
Service Provider ResponseOutstanding Mr. [Member Name Removed]. We genuinely appreciate your business and the kind words. We are glad you are comfortable.
Service Provider ResponseWe are glad we could make you happy Mr. [Member Name Removed]. Also, thank you for taking the time to rate us on Angie's list. We love feedback here at Crane Htg & Air. I will pass along your kind words to the installing technicians.
Service Provider ResponseThank you so much for the kind words [Removed Member Name]. Your home, as a converted barn, is very unique and beautiful. The Bob and Bill, along with Jim, could not stop talking about how nice your home turned out. As very experienced home comfort specialists, those three love a challenge. Thank you for entrusting Crane Heating and Air Conditioning with your project. Have a comfortable summer!
Service Provider ResponseThank you for the kind words. We are glad that you are comfortable again. I will make sure John knows that you are happy. He's a good man and we are lucky to have him. Call us any time. Have a good summer.
Service Provider Response[member's name removed] I just want to thank you for your business. I am glad we could jump on your project so quickly, during the first hat snap of the year. We genuinely appreciate the kind words and taking your time to get on Angie's List for a review. Enjoy your new 2-speed air conditioning system. May it bring quiet, cool comfort for years to come.
Service Provider ResponseThank you so much for entrusting us with your project. We love to hear good reviews from our customers. I will make sure that our service technicians know that you were pleased. Have a good summer.
Service Provider ResponseWe are glad to hear that you were pleased with our staff, [member name removed]. More importantly, we are glad you are warm and comfortable. At the next staff meeting, I will make sure to pass along your positive report. We have a very good crew that takes great pride in their work. Thanks for noticing and taking the time to write a review.
Service Provider ResponseThank you for the kind words Mr. (member name removed). We aim to please.
Service Provider ResponseThank you for the kind words [member name removed]. We appreciate your business. If you prefer a certain service technician in the future, please let us know when you call. We aim to please.
Service Provider ResponseThank you for the review. I know there was a "pinging" sound in one of the duct runs, due to expansion and contraction. For some reason, they tend to happen at night, so they are tough to figure out. Thank you for your patience. We look forward to serving you, at your new home, for years to come.
Service Provider ResponseThank you for the kind words [member name removed]. I will be sharing your comments with the whole team here at Crane. Our folks work hard to make sure our customers are comfortable, all year long. Have a good summer!
Service Provider ResponseThank you for the kind words [Member name removed]. Please keep us in mind in the future. Have a good summer!
Service Provider ResponseThank you for the positive review Jim. As you know, we aim to please. We hope everything works out well for you in your new home. If you need anything in the future, you know where to find us.
Service Provider ResponseThanks for your feedback [member name removed]. We appreciate you entrusting us with your project and we also appreciate your patience and understanding with being re-scheduled to accommodate our "no heat" calls. Enjoy your new furnace and thanks for calling!
Service Provider ResponseThank you so much for sharing your positive review [member name removed]. I love to hear customer feedback; it's the only way we can get better. I will make sure your kind words are shared with our installation technicians. This winter has been very cold, so it has been testing every heating system out there. Since you were running on electric heat for the last few months, you should start seeing some serious savings with your new comfort system.
Service Provider ResponseThank you for the kind words (Member name removed). We are glad to hear that you and your family are comfortable. Even after 60 years in the business of, a kind word from a customer never gets old. I will let the rest of our team know that you were pleased. If you have any questions or need anything else, don't hesitate to give us a call.
Service Provider ResponseThank you for the kind words [member name removed]. I'm glad everything is working well now. As we discussed on my last visit, things happen from time-to-time with mechanical equipment. We take pride in our response to any issues that come up and making sure you are happy. Have a good day and enjoy your new system.
Crane Heating & Air Conditioning Co is currently rated 4.7 overall out of 5.
Crane Heating & Air Conditioning Co is open:
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Crane Heating & Air Conditioning Co accepts the following forms of payment: Check, Visa, MasterCard, Financing Available
Yes, Crane Heating & Air Conditioning Co offers free project estimates.
Yes, Crane Heating & Air Conditioning Co offers eco-friendly accreditations.
Yes, Crane Heating & Air Conditioning Co offers a 5% senior discount.
Yes, Crane Heating & Air Conditioning Co offers emergency services.
Yes, Crane Heating & Air Conditioning Co offers warranties.
Crane Heating & Air Conditioning Co offers the following services: Comfort System Evaluations, installations, & repairs on furnaces, heat pumps, A/C, air humidifiers/cleaners and geothermal systems. We service all makes and models.
Residential or commercial plumbing services.
2022 Super Service Award
HVAC | Plumbing | Indoor Air Quality Serves : Serving single-family, residential homes in NKY and Cincinnati. For over 95 years, we have served the heating, air conditioning, and plumbing needs of Greater Cincinnati and Northern Kentucky residents. We are one of the oldest continuously operating, and largest privately-owned home services companies in the area. Our owner, Kris Knochelmann, and his family has been in the business for over 40 years. Our staff of experienced, licensed, NATE certified technicians are able to offer fair pricing, quality workmanship, and unique testing of your heating and air conditioning system. Experience award winning service, where we treat you like family.
Started in 1978 the foundation of our company was built on our primary objectives of providing quality service and installations at a fair price. We want our customers to be comfortable in their homes and comfortable doing business with us. Come home to comfort with Hauser Heating & Air Conditioning. We remain family owned and operated specializing in residential comfort systems. We have N.A.T.E. certified technicians with high moral and ethical values. We do not use subcontractors. We protect your home before, during and after installations and all work areas are protected and cleaned to customer satisfaction. Hauser Heating & Air Conditioning Recommends Carrier for all your Heating and Air Conditioning needs. We also service and install all major brands. We can meet any of your maintenance, installations and repair needs for air comfort products, furnaces, A/C, and air duct cleaning. Owning a Blue Energy Savings Agreement means we'll automatically schedule and perform your furnace and air conditioner Precision Tune-Ups when they're needed most, before the peak energy usage seasons.
2022 Super Service Award
We specialize in cleaning and maintaining your cooling and heating systems. We believe in keeping the customer informed about system performance and up-to-date with regular service. Family-owned company specializing in problem solving your heating and cooling systems.