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Columbia Kitchen and Bath
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Cabinets - Install,
About us
Home enhancement company with twenty employees. Our proprietary 10 Step Process identifies every facet of our customers' needs, allowing us to recommend the best solutions. We offer 100% financing, including 0% interest loans. Additional DBAs - Columbia Exteriors LLC, Columbia Chimney Care, Columbia Kitchen & Bath, Columbia Windows. Additional email - [email protected].
Business highlights
Emergency services offered
15 years of experience
Services we offer
Windows. Siding. Doors. Roofing. Chimney care. Kitchen & bathroom remodeling. Tiles. Bathtubs. Cabinets. Carpentry. Counters. Decks. Gutters. Marble & granite. Sunrooms.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.180 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 59% | ||
| 19% | ||
| 4% | ||
| 8% | ||
| 11% |
Showing 1-25 of 80 reviews
Chris C.
Dec 2015
Back in September, I contacted Angie's List to complete a Complaint Resolution against Columbia Kitchen after I was having difficulties getting them to come to my home to complete the work as promised or even respond to requests for contact. After the complaint was filed, Columbia Kitchen reached out to me and made several promises to come out and get the work done. Once again, I am having the same problem of having them commit to getting the work completed. On top of that, I had selected lighting and plumbing fixtures through Ferguson, a company in Ohio and wrote a check for $5,000 to Columbia Kitchen for the materials. After they stopped showing, I requested they give me all the materials. Columbia came and dropped off the materials; I am assuming everything is there. Ferguson, the supplier of the hardware called me and stated that the check from them was stopped. They call every few weeks and say they will do better but it doesn't mean anything. I reached out to an attorney who checked with the Clerk of Courts in Cincinnati, Ohio and this service provider has had several lawsuits against them since 2012. I doubt I will ever see that money again. Stay away from this company!
James C.
Dec 2015
unknown
Bonnie E.
Jun 2015
Important Note: This company has and still does business as Columbia Exteriors, also owned by Chris Craft.
On a positive note, the employees who came out to the house were very pleasant. And the pros end there. The rest of my experience, especially lack of service after the sale, was very negative.
Third, the repair to the gutter did not work and I can see loose nails in the very area that was supposed to be reinforced.
Fourth, and possibly the worst, is the lack of the company's responsiveness when I contacted then about my concerns. I emailed them and got no reply. I waited for a couple of weeks and then called, during which time I was told I could go to the hardware store and buy some spray paint and spray over their work. Are you kidding me? That would really appeal to buyers. Finally, I emailed the owner ([email protected]) explaining my concerns, relaying the company response, and including photos. I asked for his help. He never responded.
I would not recommend this company to anyone. While mistakes or misunderstandings can occur when work is done, there is no excuse for completely ignoring a dissatisfied but polite customer.
On a positive note, the employees who came out to the house were very pleasant. And the pros end there. The rest of my experience, especially lack of service after the sale, was very negative.
- First of all, my impression while dealing with them was that there was frequent turnover in office staff so each time I called it seemed like I had to start all over with someone new. And communication between the office and the employees who do the work was really lacking, causing them to arrive without the necessary supplies.
- Second, I do not feel as though I was adequately informed as to how ugly my fireplace would look after they did the work. Basically, my concern was about a small area on the side of the inside the fireplace where I thought stink bugs might be able to pass through and get into my house. I assumed the work would fill the gap with matching mortar. They did seal that (Fall 2014) and some other areas they felt could let in cool air. The result was hideous, although I was unaware of that for several months. There is a black glass screen on the fireplace so I did not see what had been done until after I recovered from a broken ankle and started a fire in the early Spring. It looks so sloppy and does not match the tile at all. I would never light a fire when anyone was visiting and I think it will be a detriment when I sell the house. I wish I could attach a photo because it's unbelievable.
Third, the repair to the gutter did not work and I can see loose nails in the very area that was supposed to be reinforced.
Fourth, and possibly the worst, is the lack of the company's responsiveness when I contacted then about my concerns. I emailed them and got no reply. I waited for a couple of weeks and then called, during which time I was told I could go to the hardware store and buy some spray paint and spray over their work. Are you kidding me? That would really appeal to buyers. Finally, I emailed the owner ([email protected]) explaining my concerns, relaying the company response, and including photos. I asked for his help. He never responded.
I would not recommend this company to anyone. While mistakes or misunderstandings can occur when work is done, there is no excuse for completely ignoring a dissatisfied but polite customer.
Tyler O.
Jun 2015
UPDATE 8/6/15 GUESS WHAT ANGIE'S LIST USERS, I'M HAVING TO DO ANOTHER UPDATE ON SERVICES NOT PERFORMED CORRECTLY. LEFT MESSAGE ON ANSWERING MACHINE BUT NO CALL, I BELIEVE NO ONE CHECKS THE MESSAGES.
I DON'T UNDERSTAND HOW MY GUTTERS ARE STILL OVERFLOWING SINCE I HAVE FULL COVERED GUTTER GUARDS. THE ROOF SHINGLES AND NAILS MUST STILL BE IN DOWNSPOUT IN FRONT GUTTER. HOPEFULLY THE GENERAL MANAGER WILL CONTACT ME TO RESOLVE THIS AGAIN.
UPDATE 6/23/15 ONCE I ISSUED AN ANGIESLIST NEGATIVE REVIEW I RECEIVED A RESPONSE THE NEXT DAY FROM THE OWNER OF THE COMPANY. HE HAD READ MY REVIEW AND WANTED TO RESOLVE MY GUTTER ISSUE ASAP. AS PROMISED, HE HAD HIS GENERAL MANAGER CALL AND SCHEDULE A REVISIT TO CORRECT ISSUE. I HAVE NOT CHECKED BUT I ASSUME THEY HAVE DONE A JOB CORRECTLY.
6/08/15 THOUGHT EVERYTHING WENT FINE UNTIL LAST WEEKEND WHEN I HAD TO GET ON ROOF TO DISCOVER THEY NEVER CLEANED THE GUTTERS. WHEN MY ROOF WAS INSTALLED, THE LAZY CONTRACTOR DIDN'T CLEAN THE ROOFING NAILS AND PIECES OF SHINGLES BEFORE REINSTALLING GUTTER GUARDS ON MY HOUSE AFTER NEW ROOF. I PURCHASED GROUPON TO FINALLY RESOLVE THIS ISSUE BUT FOUND 53 NAILS AND SEVERAL PIECES OF SHINGLES IN JUST ONE OF MY FOUR GUTTERS! I EVEN PAID EXTRA ON TOP OF THE GROUPON SINCE I KNOW IT TAKES MORE TIME WHICH ISN'T FAIR TO CONTRACTOR GIVEN IT WAS A GROUPON. I HAVE LEFT SEVERAL VOICEMAILS WITHOUT RESPONSE AND NO ONE EVER ANSWERS THE PHONE. ALL I WANT IS MY GUTTERS CLEANED AS PROMISED!!!
Response from Columbia Kitchen and Bath
"I am not sure what happened with this specific situation, but I am sending a rep out immediately to take a look at his gutters and make sure his issues are resolved the right way. We have had some departmental changes to avoid some of the issues we've had in the past. We pride ourselves in resolving every possible issue with customers, as is the case here. So, that's why we are spending the time and money to get someone back out there and get this taken care of the right way."
Julie C.
Apr 2015
As stated in the provider's response they are coming out to do a free gutter cleaning and inspect the roof to see if the roof winterization service was performed. There appears to be new management at the provider. I appreciate them reaching out to me but am disappointed it took a negative Angie's List review to get a response when nothing was offered when I spoke with them over the phone. Will update again after they have come out for the gutter cleaning and roof inspection.
Response from Columbia Kitchen and Bath
"We reached out to [Member Name] concerning this issue. We apologized that things were not completed the right way. We did offer to come out at no charge to the customer and complete a new Gutter cleaning service on April 30th. When finished we will leave a door hanger letting the customer know that we have completed the service. [Member Name] said that he appreciated the call and that he was willing to give us the opportunity to make things right. We appreciate [Member Name] business as we do our other customers. This situation occurred in October 2014 and we have sense taken steps to better take care of our customers. We are under new management and believe that we can provide great services and products to our customers now and in the future. We look forward to a fresh start and are extremely excited to move ahead."
Don T.
Apr 2015
Once it got done it was fine.
Response from Columbia Kitchen and Bath
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
Thomas R.
Feb 2015
Our service tech was very nice and professional. He explained the minor issues he (customer) had with the roof.
Response from Columbia Kitchen and Bath
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
KD A.
Jan 2015
GREAT! THE SERVICE PERSON CALLED BEFOREHAND TO REVIEW/EXPLAIN, THE SCHEDULER CALLED TO CONFIRM AND THE SERVICE PERSON CALLED AGAIN AFTERWARD.
Response from Columbia Kitchen and Bath
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
Lynn M.
Jan 2015
.
Response from Columbia Kitchen and Bath
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
Josh G.
Dec 2014
unknown
Response from Columbia Kitchen and Bath
"Apparently you were not satisfied with our services. Please contact our office and let us know why."
Jayne T.
Dec 2014
Very well and easy from scheduling to completion. The service providers and staff were friendly and helpful
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently Celebrating our NEW Showroom @ 4723 Red Bank Road 45227 by offering 15% off on all of our products. Windows, Siding, Roofing, Kitchens and Baths. Feel free to come in and visit or give us a call today."
RALPH A.
Nov 2014
We gave them a 3rd down payment of $3,294.00. They were supposed to come in a week, and they didn’t come. I called them and then they came. I called them back. Someone was supposed to come for precise measurements, but no one came. Someone ended up coming but didn’t measure anything in the basement. Now every time I call them back, I get a voicemail, no matter what extension I get.
Response from Columbia Kitchen and Bath
"On November 11th, 2014 it was brought to my intention that (member name removed) had called and wasn't happy with the communications between her and our Production Mgr. Mark Reynolds. At that time I called and spoke with (member name removed), she explained the communication issues with Mark and the fact that she had called and didn't receive a call back. I apologized to (member name removed) and explained to her that Mark was no longer with our company and that she will experience nothing but professionalism moving forward. She just kept saying that she doesn't trust us and that her husband had just went into the hospital and may not come out. She said the bathroom was for him and if he doesn't come out why get it done. At this point, I'm not sure if it is her husband or the communication issue that is troubling her. I have called and emailed her back and forth to try and resolve this. She had also mentioned that she expected her job to be done in October, which is not stated on the contract. We have also had email correspondence that Regina Houchens was copied on. At this point, although I feel terrible about her husband's medical issues, I don't feel that we can refund her the deposit money and void the contract. This is a binding agreement by law. We have put many man hours along with Administration fees into this project and will plan on proceeding. On the back of the contract it states that if someone wants to cancel the contract after the three day rescission that it is their responsibility to pay the entire contract amount. The only thing that I would be willing to do at this stage of the game, to help her, is to let her out of the contract and keep her deposit of 1/3 of the contract amount. I have explained to (member name removed), that we would be happy to wait until after the first of the year to do the work, as she requested which is another option."
Annie K.
Aug 2014
Very well, tech polite but customer back to ask for gutter guards to be wiped down. Job was competed as expected.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
THERESA R.
Jun 2014
Columbia prefers to clean a chimney from the bottom up. The young man did that but didn't quite get all the creosote off the top part of the chimney. After he had left my husband climbed on the roof and checked the chimney only to find quite a build up left behind. He called Columbia back, spoke with a supervisor and the young man returned to our house and gave the chimney a second brushing at which time he did get the top thoroughly cleaned. The young man was very polite and prompt. We burn our fireplace all winter long which causes a good deal of build up. Columbia seems to be a company that would be best served to clean the chimney of someone who uses their fireplace casually.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Mollie S.
Jun 2014
It has good (All)
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Jason G.
Jun 2014
We had our chimney cleaned & inspected using a Groupon deal. They arrived in the stated timeframe and performed the work in a timely manner. The technician was polite and seemed knowledgeable. He recommended some brick repair work, which we already expected we would need. He left us a quote for the additional work, and we are thinking about it. We initially had some difficulty reaching someone to schedule service - there was a fair amount of phone tag back and forth, so it was not completely on them. Everything was smooth once service was scheduled.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Bob F.
Jun 2014
Professional, timely, polite. Would definitely recommend.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Eric H.
Jun 2014
I assume it went very well. Technician pulled out a lot of stuff from the gutters and it has rained since and I haven't had any issues.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Juan L.
Jun 2014
Technician was very professional. My main peeve is that It took a long time between the purchase of the service and performing it.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Dan D.
Jun 2014
I wasn't there for the appointment, but did get on the roof and saw everything was cleaned well.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Mary S.
May 2014
It went great.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Gloria B.
May 2014
It went great. Kept house clean and the technician did a great job!
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Jim B.
Apr 2014
It went very well.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Matt L.
Apr 2014
It was a bad experience from the beginning. They showed up to do the work without even letting us know. They also failed to replace the rotted wood behind the gutters (which was specifically outlined in the work order). When I called customer service they said they would rebate me back a portion of the job. I did not want a rebate I wanted the job completed as agreed to by both parties. They reluctantly did come back out and replace the wood but did not paint it white to match the rest of the house or boards behind the other gutters. Not a good experience to say the least.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
David O.
Apr 2014
It went well. Tech ran into an issue while trying to complete sweep, but tech was able to work through it.
Response from Columbia Kitchen and Bath
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Columbia Kitchen and Bath is currently rated 4.1 overall out of 5.
Columbia Kitchen and Bath accepts the following forms of payment: CreditCard
No, Columbia Kitchen and Bath does not offer free project estimates.
No, Columbia Kitchen and Bath does not offer eco-friendly accreditations.
No, Columbia Kitchen and Bath does not offer a senior discount.
Yes, Columbia Kitchen and Bath offers emergency services.
No, Columbia Kitchen and Bath does not offer warranties.