Columbia Kitchen and Bath
About us
Home enhancement company with twenty employees. Our proprietary 10 Step Process identifies every facet of our customers' needs, allowing us to recommend the best solutions. We offer 100% financing, including 0% interest loans. Additional DBAs - Columbia Exteriors LLC, Columbia Chimney Care, Columbia Kitchen & Bath, Columbia Windows. Additional email - [email protected].
Business highlights
Services we offer
Windows. Siding. Doors. Roofing. Chimney care. Kitchen & bathroom remodeling. Tiles. Bathtubs. Cabinets. Carpentry. Counters. Decks. Gutters. Marble & granite. Sunrooms.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 19% | ||
| 1% | ||
| 8% | ||
| 11% |
On a positive note, the employees who came out to the house were very pleasant. And the pros end there. The rest of my experience, especially lack of service after the sale, was very negative.
- First of all, my impression while dealing with them was that there was frequent turnover in office staff so each time I called it seemed like I had to start all over with someone new. And communication between the office and the employees who do the work was really lacking, causing them to arrive without the necessary supplies.
- Second, I do not feel as though I was adequately informed as to how ugly my fireplace would look after they did the work. Basically, my concern was about a small area on the side of the inside the fireplace where I thought stink bugs might be able to pass through and get into my house. I assumed the work would fill the gap with matching mortar. They did seal that (Fall 2014) and some other areas they felt could let in cool air. The result was hideous, although I was unaware of that for several months. There is a black glass screen on the fireplace so I did not see what had been done until after I recovered from a broken ankle and started a fire in the early Spring. It looks so sloppy and does not match the tile at all. I would never light a fire when anyone was visiting and I think it will be a detriment when I sell the house. I wish I could attach a photo because it's unbelievable.
Third, the repair to the gutter did not work and I can see loose nails in the very area that was supposed to be reinforced.
Fourth, and possibly the worst, is the lack of the company's responsiveness when I contacted then about my concerns. I emailed them and got no reply. I waited for a couple of weeks and then called, during which time I was told I could go to the hardware store and buy some spray paint and spray over their work. Are you kidding me? That would really appeal to buyers. Finally, I emailed the owner ([email protected]) explaining my concerns, relaying the company response, and including photos. I asked for his help. He never responded.
I would not recommend this company to anyone. While mistakes or misunderstandings can occur when work is done, there is no excuse for completely ignoring a dissatisfied but polite customer.
UPDATE 8/6/15 GUESS WHAT ANGIE'S LIST USERS, I'M HAVING TO DO ANOTHER UPDATE ON SERVICES NOT PERFORMED CORRECTLY. LEFT MESSAGE ON ANSWERING MACHINE BUT NO CALL, I BELIEVE NO ONE CHECKS THE MESSAGES.
I DON'T UNDERSTAND HOW MY GUTTERS ARE STILL OVERFLOWING SINCE I HAVE FULL COVERED GUTTER GUARDS. THE ROOF SHINGLES AND NAILS MUST STILL BE IN DOWNSPOUT IN FRONT GUTTER. HOPEFULLY THE GENERAL MANAGER WILL CONTACT ME TO RESOLVE THIS AGAIN.
UPDATE 6/23/15 ONCE I ISSUED AN ANGIESLIST NEGATIVE REVIEW I RECEIVED A RESPONSE THE NEXT DAY FROM THE OWNER OF THE COMPANY. HE HAD READ MY REVIEW AND WANTED TO RESOLVE MY GUTTER ISSUE ASAP. AS PROMISED, HE HAD HIS GENERAL MANAGER CALL AND SCHEDULE A REVISIT TO CORRECT ISSUE. I HAVE NOT CHECKED BUT I ASSUME THEY HAVE DONE A JOB CORRECTLY.
6/08/15 THOUGHT EVERYTHING WENT FINE UNTIL LAST WEEKEND WHEN I HAD TO GET ON ROOF TO DISCOVER THEY NEVER CLEANED THE GUTTERS. WHEN MY ROOF WAS INSTALLED, THE LAZY CONTRACTOR DIDN'T CLEAN THE ROOFING NAILS AND PIECES OF SHINGLES BEFORE REINSTALLING GUTTER GUARDS ON MY HOUSE AFTER NEW ROOF. I PURCHASED GROUPON TO FINALLY RESOLVE THIS ISSUE BUT FOUND 53 NAILS AND SEVERAL PIECES OF SHINGLES IN JUST ONE OF MY FOUR GUTTERS! I EVEN PAID EXTRA ON TOP OF THE GROUPON SINCE I KNOW IT TAKES MORE TIME WHICH ISN'T FAIR TO CONTRACTOR GIVEN IT WAS A GROUPON. I HAVE LEFT SEVERAL VOICEMAILS WITHOUT RESPONSE AND NO ONE EVER ANSWERS THE PHONE. ALL I WANT IS MY GUTTERS CLEANED AS PROMISED!!!
"I am not sure what happened with this specific situation, but I am sending a rep out immediately to take a look at his gutters and make sure his issues are resolved the right way. We have had some departmental changes to avoid some of the issues we've had in the past. We pride ourselves in resolving every possible issue with customers, as is the case here. So, that's why we are spending the time and money to get someone back out there and get this taken care of the right way."
"We reached out to [Member Name] concerning this issue. We apologized that things were not completed the right way. We did offer to come out at no charge to the customer and complete a new Gutter cleaning service on April 30th. When finished we will leave a door hanger letting the customer know that we have completed the service. [Member Name] said that he appreciated the call and that he was willing to give us the opportunity to make things right. We appreciate [Member Name] business as we do our other customers. This situation occurred in October 2014 and we have sense taken steps to better take care of our customers. We are under new management and believe that we can provide great services and products to our customers now and in the future. We look forward to a fresh start and are extremely excited to move ahead."
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
"I'm very sorry this happened. Our service department is completely revamped and ready to serve you. Please give us an opportunity to make it up to you. Also come and visit our NEW Kitchen and Bath Showroom today and receive 15% off on all of our products."
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
"Thank you for your review. Please stop by our NEW Kitchen and Bath Showroom located @4723 Red Bank Road Cincinnati, OH 45227 and received 15% off on all of our products for a limited time. Also register to WIN a Basket of Cheer. We will be drawing a winner each month. Call for directions 513-721-4222"
"Apparently you were not satisfied with our services. Please contact our office and let us know why."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently Celebrating our NEW Showroom @ 4723 Red Bank Road 45227 by offering 15% off on all of our products. Windows, Siding, Roofing, Kitchens and Baths. Feel free to come in and visit or give us a call today."
Saturday the 22nd arrived and I had received no follow up call, but I had no reason to believe they would not be there. I proceeded to sit around Saturday from 1-6 and did not hear from them at all. I let my frustration settle that evening and called them Sunday to voice my displeasure and get some sort of explanation. I don't believe they were in on Sunday so I left them a VM. It is now Tuesday and I still haven't received a response!
With their terrible responsiveness and lack of care for potential customers, I would strongly recommend against reaching out to them for their services and would not even consider them in the future.
It is back to square one in my search to get my chimney cleaned and inspected.
"According to our records you spoke with Destiney who explained our situation and told you how to get your refund. I apologize for the poor communication by our service department. There were issues that we could not control."
I am very surprised by just how high this company's average rating is here on Angie's List. Given their lack of response and the inability to get ahold of an actual person to address my service needs, I would advise steering clear of them until they get these issues addressed.
Fortunately Groupon customer service came through and refunded my money and I am now scheduled for the same service with another company with an actual A-rating here on Angie's List.
"I'm so sorry sir but I have no information from you at all. Please call me at 513-721-4223 so that I can figure out what the problem is."
"On November 11th, 2014 it was brought to my intention that (member name removed) had called and wasn't happy with the communications between her and our Production Mgr. Mark Reynolds. At that time I called and spoke with (member name removed), she explained the communication issues with Mark and the fact that she had called and didn't receive a call back. I apologized to (member name removed) and explained to her that Mark was no longer with our company and that she will experience nothing but professionalism moving forward. She just kept saying that she doesn't trust us and that her husband had just went into the hospital and may not come out. She said the bathroom was for him and if he doesn't come out why get it done. At this point, I'm not sure if it is her husband or the communication issue that is troubling her. I have called and emailed her back and forth to try and resolve this. She had also mentioned that she expected her job to be done in October, which is not stated on the contract. We have also had email correspondence that Regina Houchens was copied on. At this point, although I feel terrible about her husband's medical issues, I don't feel that we can refund her the deposit money and void the contract. This is a binding agreement by law. We have put many man hours along with Administration fees into this project and will plan on proceeding. On the back of the contract it states that if someone wants to cancel the contract after the three day rescission that it is their responsibility to pay the entire contract amount. The only thing that I would be willing to do at this stage of the game, to help her, is to let her out of the contract and keep her deposit of 1/3 of the contract amount. I have explained to (member name removed), that we would be happy to wait until after the first of the year to do the work, as she requested which is another option."
"Thank you for the good word, I'm sorry we weren't able to earn your business."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
The whole situation was very puzzling to me. I'm not sure if he just felt like it wasn't a big enough job to be worth the time to send us an estimate. It was bizarre, because we truly were interested in hearing back from them and were considering giving them some business.
UPDATE 8/26: The manager at Columbia Exteriors did indeed reach out to me after reading my review. She apologized for this strange situation that occurred last year and wanted to make it up to me by sending someone out for another consultation/estimate. I agreed and we set it up. A rep from the company then contacted me and we discussed our needs -- that we were interested in updating our kitchen, including refacing our cabinets. He said that Columbia only replaces cabinets and that they don't reface. My husband and I are not interested in investing in all-new cabinets, so we decided that it didn't make sense for them to come for another consultation. We cancelled the meeting, but I did appreciate that the Columbia Exteriors manager reached out to me after hearing about our experience last year, and I have updated my review and grades based on that interaction.
"I spoke with the customer and apologized for the lack of communication. She agreed to let us come back out and make this up to her. Very nice lady. We will revisit 8-12-2014 @ 6pm"
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
"Thank you for your review. We appreciate your business and are here to serve you. We are currently having specials on home remodeling. Please call today for a free estimate on Windows, Siding, Roofing, Kitchen and Baths. We are authorizing a 10% discount for being an Angies List member."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
4723 Red Bank Rd, Cincinnati, OH 45227
Get our Angi-powered app
