$800 later......Buyer be ware! Be sure you know exactly what your purchasing. Be very clear about what they will be doing for you and the hourly price vs. hourly per person. I was a first time buyer of cleaning services.
I called for a free estimate. She called to change the time at the last minute and then still showed up another 20 min late for the estimate. She said she does a deep cleaning, before starting routine cleaning. She really pushed the deep cleaning and talked about re-organizing the kitchen pantry. Re-organizing wasn't a huge need for me, but I thought I had to do the deep cleaning before we could start, and nothing was mentioned of rearranging personal drawers. I didn't think I needed to ask.
I emailed to setup a time for service with no reply, then called again a week later. She was in the middle of something and would call me back to set something up. Another week goes by and she finally returns my call saying she had an opening for deep cleaning the very next day. It was rather hectic getting all the kid stuff picked up off the floor and the house de-cluttered for a cleaning so last minute. I should have listened to the red flag in my head when it took so long to return my email or call and then gave me virtually no prep time.
At first It sounded great. I have never had someone come clean for me and I was looking forward to the help. Be sure to know when her team of 5 shows up if the hourly rate you were quoted is hourly per person. Turns out it was hourly per person, my fault for not understanding. There is a language barrier with the employees and the owner is better, but not 100%. The employees are all family and they didn't understand much English. I don't recall a uniform, as the website said, or maybe they all had on a plain white t-shirt? The company might be licensed, bonded & insured, but I don't know that the family workers were as well, or if they were even legal. I don't have evidence they weren't legal, but it is a concern.
What they cleaned they cleaned well. However, they cleaned and organized items that didn't need to be cleaned & organized. Thus racking up more time. They cleaned all of our drawers including personal undergarment drawers and reorganized my child's closet that was already pretty organized. I wanted actual cleaning. I kept saying that they didn't need to clean inside my drawers, but she kept insisting. I also said they didn't need to fold my clean laundry that was in a basket, again she insisted. One time I checked up on them in the master bedroom and the dust from the ceiling fan was falling all over my mattress pad and unmade bed. I said I would wash the mattress pad now and not to make the bed further. They made the bed anyway. Again, not real sure they understood English. Also, one person organized most every knick knack that was inside my 5 yr old daughters drawers. Really?? This isn't deep cleaning.
After 6.5 hours with all but one person mostly on the upstairs floor only, I realized what this was actually costing me and I said it was time to go. In an attempt to make things right with me for the misunderstanding on the cost, she wanted to quickly clean the main level. They actually did a pretty good job for only 45 min. This further proved that they were mostly cleaning unnecessary time consuming tasks upstairs. One woman was in the kitchen, I think the whole time, and somehow missed wiping down a whole row of cabinets on the outside. Unfortunately, these have glass windows and contain my crystal wine glasses. She also organized my pen/notepad drawer. Gee thanks! The windows looked great, but they were all left unlocked.
Don't be sold on the deep cleaning unless you want EVERY drawer rearranged. They are in a business to sell you services that are hourly and time consuming to make money whether you need them or not. I get it. I feel taken advantage of. As a first time buyer of cleaning services, I was definitely sold something I didn't need or want. I thought I was buying cleaning services, that was not the case.
Buyer be ware and be very detailed on what services you are paying for and the total cost.
Again, $800 later...