Central Service Inc

it was a bad door switch, he had the parts on his truck, 1 stop repair.

Central didn't want to be bothered.

They came to the door 1st day and refused to take off their shoes and didn't have shoe booties with them. I thankfully had shoe booties for this reason. I think professionals should have shoe booties so customers will have a clean home when they leave. But anyway, I allowed him in my home to diagnose my broken handle that I told him about on the 1st phone contact. I spent almost $230 for the handle and service fee on this 1st 5 min. trip. I was contacted by a computer stating that my part was in and my appointment was scheduled next day which was on a Tuesday. I am off on Mondays and so I forced to call them back immediately to change this appointment to the following Monday since I was off that day. Well the day of the appointment came and they called me towards the end of the appointment time to cancel since the wrong part was ordered. I then rescheduled the appointment on the 29th which again was another Monday. They thankfully called me earlier this time to cancel again! The tech called in sick that day so he was not available. The gentlemen said that he didn't have anyone available for me. I told him it has been several weeks waiting on this to be taken care of. We hung up and I talked it over with my husband and we agreed that we didn't want them back since they were rude on the 1st appointment and this was such trouble to get them over here to replace a simple handle. The service guy called me back and I told him I didn't want them back as I was not comfortable with them. He is only refunding me difference from the service fee. To me if you have problems with the company they usually discount their service and try to work out something. Not these people. On the day my handle broke I was deciding on either a new dishwasher, as there were several sales going on for the 4th of July, or just fixing what I had. Bad decision. I should have had the dishwasher replaced. I was trying to save money by just fixing what I had. Expensive lesson learned. I have been an Angie's list member for a couple of years and have never found anyone on this list that was worth the money I have paid for their service. The only benefit that I have found for this was the discounts that are emailed to you. I do not recommend either Central Repair or Angie's list.

Dryer was repairable, but for $800.00. They advised against this; I appreciate their honesty.

It took four visits, and then they only came out because I filed a complaint with the BBB cincinnati. All they had to do was replace the ice maker.

They were friendly, punctual, efficient, and very inexpensive.

I wish I could provide additional details but they are simply ignoring any attempts at communication.

The technician informed me that the motor is making a louder noise than usual and that I also needed a new drain pump. He told me that the part would be available in a few days and that he would call back to schedule the repair appointment. One week goes by and I didn't hear anything, so I called on Friday, 12/21 to get status. No one answered so I left a voicemail requesting a call back on the status. No call back. On Thursday 12/27, I called back and spoke with a woman who said that typically parts take 5-10 business days, and that 12/27 was the 12th business day. I was told that she would call the parts department and she would call me back. No call back. On Wednesday 1/2, I called back. A woman answered again and immediately put me on hold for nearly 5 minutes. When she came back on I told her that I had called several times and am trying to get a status on the parts that were ordered on 12/10. I was told that one of the parts was on back order. No one had called me to inform me of this. So I asked her who I may have spoke with on 12/27 that said they would call me back - she told me it was her probably because she answers all the phones. When I asked why she didn't call me back, she made an excuse that it was the parts department that would call. That's not what I was told on12/27. Any time I would ask a question about why I wasn't called or informed, I was met with an excuse or an argument that it basically wasn't her fault. I requested a call back from her manager, but we will see if he will be calling. I informed Mandy, the woman I was speaking with, that I would be contact Lowe's regarding my poor experience as well as taking to Angie's list. After reviewing the other member's reviews, it appears that they have failed on other customer service opportunities as well. It's unfortunate that Lowe's is contracting with companies with major failures in their customer service.

A large amount of water has been flowing out of the front of our dishwasher and our warranty company contacted Central Repair Service to fix it. When the employee looked at our dishwasher he informed my husband that the splash guards are fine but the seal looks bad and that he was going to order a seal. Since the service call was on Nov. 23rd I called Central Repair Service today to find out when the part would be in and they said that the notes say that there was nothing wrong with the dishwasher and no parts were ordered. So immediately I called my husband and asked him to call since he was there during the conversation and we need to have a working dishwasher. When he called the lady she did not believe what my husband was saying. With customer service like this I?m surprised their still in business.

The issue here is related to an extended warranty program from an appliance manufacturer. The service performed was covered by the extended service contract, but Central Repair was unwilling to complete the work for what the warranty would pay and I was made to feel like that was my fault. The biggest issue was that I was not told of this until the work had been completed. So while I understand businesses need to make money, it seems that if the warranty company will not pay enough to have the service completed, then they should not be in the business of agreeing their work. Regardless in any case the customer should be informed that additional charges, which they cannot specify until they have completed the job, could apply. The worst was really the attitude I got in a voice mail back from management, where again, i was made to feel like I should be happy to have the work completed, and sorry about your luck on the expense. Just overall a bad experience.

Terrific service provider. They fixed a problem with a dishwasher leak in less than 30 minutes that another appliance repair company could not fix at all. Incredibly professional and helpful.

Washer took several months to repair. Part was back ordered, then when part arrived another part had to be ordered. I was not given a specific time frame for repair.

Overall, everything was good. They were quick, clean, and able to make the repair under the warranty so it was free of charge.

No one called the next day. One week later, I called them, since no one ever called back. Scheduler said parts had been ordered but were not in. Two weeks later, they called and said parts were in and a installation call was scheduled. New tech shows up and I said to him, did you bring a new gas line? Tech said no. I then said, aren't you going to repair the outlet before you start working on it. He said he didn't have that on his order and calls his boss. I told him that he's risking his life and mine if he tries to repair this, since you would would be working on a range that has a gas line with a hole in it and a shorted electrical box. He calls his boss, and puts parts back on truck and told me to call his boss tomorrow. The next day I call the office manager and he bluntly told me that they are not going to do any repairs, and that the gas line and outlet box was my problem. He was flippant and rude and unwilling to listen or show any concern or responsibility for what happened. Very poor customer service. Frustrated, I told him to ship me the parts from the manufacturer back to my home. He agreed to do that. (I planned on getting another repair service to install the ordered parts, because of the way I was treated.) Three weeks later I called, as I did not receive the parts. He said he sent them back to the manufacturer. He didn't bother to even call me to tell me that. Again another example of extremely poor customer service. That was two months ago. I had to start all over again, get someone to fix the electrical, and I finally found another service company that the manufacturer recommended. They ordered and installed the parts. They were wonderful, friendly, and courteous. I spent over $250 more that I should have in order to get my range fixed and the electrical and gas supply line corrected. I will never use Central Repair again. They don't follow through on their promises and are totally insensitive to the customer.

The young man working on our fridge was very knowledgeable and repaired the icemaker very quickly.

I contacted this co as they were listed as approved service technicians on the Thermidor website, & I had a faulty Thermidor oven. They asked me for the make & serial #, which I read off to them from a note made by my husband. They told me the numbers seemed to be incorrect, so I checked them myself & called back to provide a slightly amended version. On this occasion they weren't interested in taking down the numbers & proposed sending out a service technician. What they DIDN'T tell me that they were going to charge me $95 for the visit, which consisted of the service technician taking down the model & serial # himself! He promised they would call me back the same day or the following morning about repairing the oven, but they didn't. When I called back myself, they told me offhandedly that the parts were no longer available & that I would have to call the co that installed the oven. Since the oven had been installed by a previous owner, this was of no help to me. When I complained about paying them $95 for nothing, they became aggressive & hostile & told me that they HAD informed me of the $95 charge. Then - after putting me on hold for approximately 10 minutes -they connected me with a manager who gave me a telling off for my nerve in complaining about their "service" , interrupted me every time I tried to respond & asked me how I could possibly assume that they would come out without charging me. He concluded by yelling, "You're not getting your money back!" I then looked this company up on the internet and discovered they had multiple negative reviews on consumer websites.

It went well. They did what was promised on time and efficiently.

Their service was excellent and he was punctual and happy to help. We even had a great conversation - he was very friendly and even knocked very softly on our door to make sure he didn't wake up our 2 year old, who had been asleep the first time he came out. I really appreciated his thoughtful manner and professionalism. He also gave us some good background information on our refridgerator and answered all of our questions very thoroughly. I would definitely use them again and recommend them to someone else.

I originally scheduled the service through Lowes and Central Repair Service. The service call was scheduled for an 8-12 window (one week later). At 7:30am, I received a call from the technician that was scheduled, informing me that he would arrive between 10- 1:30pm. I had scheduled my appointments for after 1:30pm, and this was not a good window for me. I informed the technician that I had a 1:40pm appointment, and that I was told he would be here before noon, but he said he had a busy morning and could make no promises. I called CRS and spoke with a service scheduler. After some discussion, she arranged for a different service rep to service my dryer by noon. The service rep that responded was prompt, professional, courteous and tidied up upon departure. I mentioned to CRS that I would provide feedback to Angies List upon completion of the work performed. I believe I did receive a better level of service from the service scheduler and perhaps the company from mentioning this face ... but I feel the level of professionalism of the service technician was not influenced by this, and he was very good.

Although I am not happy with my refrigerator, Central Repair Service appears to be first rate. He pulled the lint from the coil on the back and checked the airflow, which he didn't have do.

I was very satisfied with their service. The person that came out to work was good, and I was very happy. They were very very professional. They did 2 things at once, and I saved some money. He put in sunny shoes before he came in the house. He cleaned up after himself, and I have had no problems with him at all.

They came out and did a good job about repairing our refrigerator. They cleaned up after themselves well and were courteous. The price seemed very fair.

The man came out and diagnosed the problem. The fan wasn't working properly. And also both the freezer door and refrigerator doors weren't closing properly. He fixed the fan problem and the one door problem right away. He had to order a hinge for the other door and came back about a week later to fix that. Everything seems to be working fine now. I am happy with the experience.

On the refrigerator they did come out after 10 days to install the compressor, they said there was nothing they could have done about that. The washing machine they ended up not offering to do anything about, other than charging for another service call and for another part I needed. The washer needed repair after 5 years, but they knew I use them for everything else and they still did not offer to waive any fees. Mediocrity or not pleasing the customer seems to be their forte'. They did honor the warranty on the refrigerator, so nothing was paid for out of my pocket. The amt. spent was for the washer service.

We returned home from vacation on a Sunday to discover that the refrigerator portion of our less than 2 year old Kitchen Aid refrigerator had stopped working while we were gone and everything was spoiled. On Monday morning I phoned several Kitchen Aid authorized repair services and Central Repair Service was able to send a technician the following morning. Phil immediately diagnosed the problem, replaced the fan motor and we were back up and running. He was very professional and efficient.