BARKER TV

Arrived on time. Clearly knew what he was doing. Fixed the problem.

He did a quick check while I waited and then followed up with a phone call on the total price. He was honest and said it would be better to purchase a new TV.

Over all I would recommend Barkers TV Repair to everyone. I was very happy to have someone that was honest and not just out to get every penny he could. I did get another TV and I plan on writing Samsung about the TV. I have stood behind them for many years and I feel they have really let me down. I do want to say thank you to Barker TV repair and Angie's for doing what you do.

Called to make appointment, discussed price of service call and diagnostics. Said he would come out first thing the next morning between 7:30 and 8:00 AM and would call about 30 minutes before his arrival. He arrived on time was very professional, asked type of problem I was having with the set and I explained to him. He then checked set and found the problem in about five minutes, one of the projection lamps was leaking onto the power board and had damaged it. We then discussed options and estimate to repair. He advised that I would be better off buying a new set since the technology of old set was becoming outdated. When I asked if he had a brand preference he offered a couple of names. He was forthright and honest, and seemed to know his stuff. He was willing to answer my questions and seemed very personable. I paid him the amount that he had set over the phone, excchanged a few pleasantries and was on his way. He had done everthing I had asked and I would definitely use his services in the future if needed.

I called Barker TV, spoke with Tom, and described the problem (we had green and magenta shadows on everything, double images, and a sort of loop drooping down from the top of the picture as well as a loop coming up from the bottom of the picture). Tom scheduled the repair for Saturday around noon; he said the repair person would call before coming and said it would be Noon or a bit later. I was thrilled that they were able to do this so I didn't have to take off of work for a weekday repair. Their charge for the service call and diagnosis of the problem was $40 and would be applied to the cost of the repairs if we elected to go ahead with it. This beat a $129 service call price plus an additional charge for a diagnosis that was quoted to me by another (non-Angie's List company); both fees would be included in the cost of the repair, but I felt like the $129 was pretty steep. Rob called a bit before Noon to get specific directions to the house and arrived at about 12:20 as he said he would. He knew exactly what was wrong, said this is a fairly common problem, and told me it would take about an hour and a half or two hours to fix. He was very professional - he brought in a drop cloth to protect the carpeting from any solder that might drip (nothing did). He fixed the problem and reassembled the TV in the time he said it would take. And a bonus - we had recently had HD cable installed, but were still not getting and HD image - Rob was able to show me how to set the picture size and aspect ratio on the cable remote(something the installer failed to explain to us). I am very happy with Barker TV - they really know their business, and I would recommend them to anyone.

The technician made an appointment for the same day I called and arrived promptly. He very quickly diagnosed the problem. Once he had convinced me I should invest in a new TV he made sales pitch to buy a new plasma or LCD TV from him.

He was a very nice man. He was also very knowledgeable at what he was here for. He was just a delightful service person. He had very reasonable pricing as well.

Tom was prompt and professional. He told us it would be worth fixing the TV. He knew exactly what was wrong with it and what it would cost for parts. He had told us over the phone what the service call charge would be and that is exactly what he charged us. He also gave us some advice on what kind of TV to buy, based on what he was seeing when he was out on repairs.

Called before he came, showed up when expected, fixed the problem quickly.