ADVANTAGE SIGNS

My experience this past time was a disaster. I ok'd the proof by taking the advice and information about the size of the poster. I told them I didn't feel the poster was the size it was. The employee, Ashley, assured me of the size. I went on to explain in detail how I wanted it to be and needed the size I requested, which was shorter than my original one. Ashley still assured me of the size. When I got the sign, it was the same size as the old one. It was too late to have another one made for the time I needed it. So I called the owner, Steve, and told him of the wrong size. I took both the old sign and new sign with me to verify the sizes. He never looked at either sign. He told me it was my fault. He did admit that his computer was wrong. He also told me the working computer was different than the main computer. Ashley did not verify with the working computer. Steve finally admitted that they were wrong, but I had to take the blame as well. I also pointed out that the picture quality on the poster was njot very good, he stated "that's another issue. I mentioned to him it was the same sign and the quality was not as good as it could have been. I spoke with his employee, Steve, and asked him if the pictures could be fixed and hhe said yes. That seemed to make the owner even more irate. Steve , the owner said he would make the sign again, but made me feel like I was stealing from him. I felt I was to blame by the time I left. Even though they made the sign the wrong size. I paid a high price with my dignity. His customer service was completely unprofessional and rude demeanor made me decide I will never return to that business.