Accurate Pool & Spa Service

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VERY PROFESSIONAL, EXCEPTIONAL CUSTOMER SERVICE, WOULD RECOMMEND TO ANYONE NEEDING POOL OR SPA MAINTENANCE.

Kevin and his son showed up to fix our hot tub that was not working properly, it kept flipping the high voltage switch on the hot tub. My wife and I watched for a little while as they got started, Kevin explained his company and how he was teaching his son the trade. Eventually we left them to do their work and about 30 minutes later they told us the problem. We had a bad circulating pump and pressure switch and the cost would be around $400 to fix. We agreed to the work and set up a time for them to return. On the return visit a few days later Kevin's son showed up by himself, explaining that his dad was at another job because they were so busy. He started the work and it took him about 45 minutes to complete it. He in voiced me $430, which I questioned, and he gave me some explanation that I felt was semi-sufficient. The hot tub was working great but after I turned the heat up with everything on it switched off again. Quickly I called their office and began to tell the lady the problem and how they were just there working on the hot tub, I then looked out the door to see that he was still in the driveway. As I ran outside he was pulling out and I waved him down and told him there was a problem. He went down to look at it and was able to eventually remedy the problem, not to sure what it was but it was fixed. My wife, of course, wants it up and going ASAP so I emptied the hot tub, refilled and added all my chemicals. Upon trying to turn it on the bubble blower now was not working. This made my wife skeptical that something fishy was going on and it may have been intentional. This was not the case but it was a thought. I, again, called the office and the lady got the information and said he would return today. He called me to find out the issue and said he would come back after he completed his last job. He indeed came back and looked things over and came to the conclusion that we needed a new blower, which I couldn't believe. However, he did say to wait because it may have air in the lines and could possibly come back on in a couple days. About an hour later I went to check on it and when I pushed the button it came on, although shortly after it shut off again. So this went on all day, but the next day it came on and stayed on. So I guess it was just something we had to wait out, sometimes when you change water there can be an air lock which can cause things like this. I was so relieved and thankful that I didn't buy a blower, which I almost did. I had a feeling it wasn't bad so I didn't. About three weeks later I went out to turn the hot tub on and nothing was running and it was dead. My wife again thought there was no way anything should be wrong after they were just here looking at it and thought something fishy was going on. She was almost to the point of wanting to call another company and I was almost feeling the same way. However, I looked them up again and saw that they have an A rating and a lot of really good reviews. So I called again and set up a time for them to come back. This time Kevin came himself and as we watched closely he quickly realized we had a bad relay switch, which was evident when he used his volt meter to bypass the relay switch and the hot tub came on. He told us we had a bad relay and I asked how much is that, he replied $35. I felt relieved that we were not dropping another couple hundred given we were getting in territory where it would be better to just replace the whole box and everything. Thankfully he had the part with him and within 30 minutes he was finished and had everything all packed up. I went out to meet him and asked what's the damage and he said $70, $35 for the part and $35 for the labor- no trip charge. I just made it for $75 and was glad, given I expected it to be much more.

The moral of my long story is this...

They are a small business in the middle of peak season, there were times when I called and didn't reach anyone and didn't get a call back. However, I just stuck with them and got really great service from a great company. I don't care who you call right now nothing is going to get done yesterday like everyone expects, it's peak season for that stuff people everyone is busy right now. So instead of passing judgment because they don't have staff working 24 hours a day to answer your every question why not try giving them the benefit of the doubt. Especially when you don't even get any service from them what-so-ever. Who are you to give an F and a bad review, if you feel like things aren't progressing quickly enough how about trying to call back and get it straightened out.

This is, from experience with their actual work, one of the best and most professional pool and spa repair companies in town. They are fast, accurate, experienced, dependable, and reliable. If I would have given up on them over some bumps in the road I probably wouldn't have gotten as good of service and probably would have paid 2 or 3 times more than I did. Think before you react people, try putting yourself in the shoes of others before passing judgment!!!! Thanks Accurate Pool and Spa Service!!

TBD

Everything went very well. They did what they came out to do and more.

I have used accurate pool and spa for the past 2 years;  their services are far above the prior 3 services we had.  My calls are always answered in a timely fashion and the 2 rather emergency problems were quickly taken care of. ALl the workers know the equipment and can trouble shoot problems.  The care and cleaning given the pool each week is excellent.  In addition, everyone who has represented accurate pool and spa has been personable, professional and helpful.

Nothing. Had an appointment for him to open my pool and he never showed up or called or even returned my call. I paid to be on this service so I wouldn't have to go through this, what a joke.

I called this provider multiple times and the phone either rang and rang with no answer; or, the answering machine picked up and I left messages.  I never received a return call.

see above

I called and talked to Kevin's wife first. She helped me troubleshoot over the phone. She was more interested in helping me than making money. What a nice person! It turned out that I needed my sand changed. They came and changed my sand in the filter. They also checked a switch because my pool light isn't working. It turns out that I have a bad switch. They were professional and honest. I will call them from now on. I loved them!

We highly recommend them.  We had other guys come out to give us estimates and they were kind of different.  They gave us real high prices and wouldn’t guarantee that this would make it work.  The two guys from Accurate Pool & Spa Service came out and really looked at it, and gave us an estimate.  They did the work for us.  We would definitely use them again in the future.  If it breaks down or if we need any maintenance, we would definitely call them.

Service cost are reasonable and Accurate was very responsive and even navigated the home warranty jungle for us.  Accurate has made two trips to our house one to diagnose the issues with the spa that came with our house, repaired those, then filled the spa and returned a week later to verify the repairs and check for other issues.  Finding none, they winterized the spa. 

Linda was great, unfortunately, they do not complete this type of work. She did, however refer me to other companies that do this type of service. I just feel it is hard to find service like this anymore.

I am extremely happy with the service provided by Accurate Pool & Spa Service.  This was my first use of Angie's List, turning here after not receiving good service in the past with other companies called to look at the hottub.  This was my last chance and I could not be happier that I contacted Kevin and his team. 
There would two major problems which were promptly resolved.  This all occurred on a hottub which was outside in freezing temperatures.  Kevin and his team even made multiple trips trying to determine the exact cause of the problem and kept me informed throughtout the process. 
When I had the hottub looked at by other "professionals", no one was willing to order the parts and/or fix the problem...they were more interested in collecting a "service call charge" than doing any repairs.  With Accurate Pool & Spa Service, I felt they were there to fix the problem and took responsibility to order and install the needed part. 
I would certainly recommend them to anyone in need of hottub repair and will definately call in them for help in the future.
Thanks again!
Josh

Reliable, courteous and affordable.

Having a foamed unit, we were luck that the leak was easily accessible. The problem was quickly identified. They came back a few days later with the remaining parts to fix the leak and permanently install the sensor. We were pleasantly surprised on how quickly and inexpensively the hot tub was repaired. We had discussed removing the hot tub if the repair was too expensive.

UPDATE:
I have decided to revise my review of a C to a B due to the overwhelming professionalism that Accurate Pool & Spa Service showed in handling my complaint.  First off as I said before, once the mistake was pointed out it was promptly fixed (see original review for more details), but what really blew me away is that without my asking I was fully refunded the amount that I paid for my pool closing.  This shows a level of customer service that is rarely found anymore, and it is enough for me to realize that the mistake that was made, though very serious, was clearly very out of the ordinary for this company.  I will give Accurate Pool and Spa another opportunity to work on my pool.

ORIGINAL REVIEW:
I enjoyed communicating and working with Kevin and his team. They answered all of my questions about what they were doing and why, as this was my first season with my pool so I'm learning on the fly. Kevin's team was quick, efficient, and on time. Why a C? They do not drain the pool at all which is fine if everything is done right. The problem was that I noticed after they had left, that the top of my Gizmo in the skimmer had a big open hole in it. When the waterline of the pool reached the top of the skimmer, which it would have sense the top of the Gizmo is lower then the Skimmer drain, water would poor into the skimmer line. No antifreeze was used in the closing, which is also fine if everything was done right. As it was left, my skimmer line would have filled with water and frozen. I would have been left with a very expensive mess to clean up/fix. This was only caught because I looked over the closing job and called them back. They did come fix it at that point.

Kevin returned my call promptly and scheduled an appointment within a very reasonable amount of time.  He called one day ahead to confirm the appointment.  They arrived on time and with all of the tools and supplies needed.  I observed that they were very thorough and complete and very quick with their work.  There were no "add-ons" to the bill for chemicals and small supplies that I have experienced with other companies.  The fee was very reasonable compared to the time and difficulty I have experienced in doing it myself in the past.

It went really well. He did a great job and that has been successful. We have had trouble with the liner floating in the past. The relief drain has kept water from building up underneath the liner.

Went great.  Even called my home warranty company for "approval" to get my claim covered. Came out, diagnosed the problem, ordered the parts and fixed it.  Even let my 4 year old "help."  Very friendly, genuine.  Will hire again.

Our pool pump was making a lot of noise.  Since this was only our second year with a pool and we had fired last year's pool company, I got  two estimates for the issue.  I called two companies and had them listen to the motor on the phone.  Both companies said it was the motor.  The first said we needed to replace the entire pump but Kevin said we could just replace the motor which saved us about $300 dollars.  He did the work the next day, Friday, so that we would have a nice, quiet, functioning pool pump for the weekend. We have been very pleased with Kevin and his wife, Linda.  They always call right back and come right away when there is an issue.  
When Kevin opened our pool he explained to me how to clean out the filters.  I did this after a month and was unable to put the parts back together tightly so the pump would not function.  Kevin came right away and put it all together the next day.  Hooray!

I called the Accurate Pool & Spa Service in early July and set up a pool closing for the end of August.  I live in Southwest Ohio and we have a shortage of companies that offer this type of Service.  Mr. Spitznagel's company is located on the East side of Cincinnati and was surprised to find out that they operated in my area and as far West as Southeast Indiana.
Kevin arrived with his crew and made quick work of closing my pool in a very professional manner.  I was interested in putting in a Salt Filteration system next year, and he took time to explain all that was envolved listing the good and bad points of both types of filtering systems.  He is very knowledgeable about pool systems and a straight shooter!
I have had my pool for 18 years and have not been able to find a company on the West sid of Cincinnati that offers the range of services for pools that he does.  Kevin is now my pool guy for any type of work I need done on my pool!  If you want someone who seams to have his stuff together call Kevin.

well.

I know this is a busy time for pools/spas. The owner of the company recently had knee surgery. So I am sure they are very busy,make sure you give them enough time to respond.

We just bought the house.  The previous owners left us with a very nice above-ground fully-decked pool and hot tub.  I've never owned either so we went in search of someone that could help us understand what we have and how to care for it.  I subscribed to Angie's List specifically for this issue.  I was delighted to see all of the positive reviews for Accurate Pool and Spa.  Just as the others have said.... Kevin is awesome.  He took the time to explain (in detail) everything we need to know about the pool and the hot tub.  All the while his industrious partner was checking lines and sweeping the pool floor.  When it was time to leave I felt like it was money VERY WELL SPENT.  Kevin only charged me $75.  His prices all seemed very reasonable and his experience and passion to the job was very evident.  These guys are on my permanent list of companies I'll continue to do business with... THANKS KEVIN and COMPANY! :o)