MAKEN MORTGAGE

WORKED WITH ME ON A NUMBER OF DIFFERENT REFINANCING OPTIONS. ALTHOUGH IT DIDN'T MAKE SENSE TO DO ANYTHING, THEY WERE HEAD & SHOULDERS ABOVE ALL THE OTHERS I WAS DEALING WITH.

WHILE I WAS IMPRESSED THAT BOB WAS ABLE TO QUALIFY US FOR A LOAN FOR THE HOUSE WE WANTED, (MY SALARY DOESN'T MEET TYPICAL RATIOS REQUIRED FOR THAT LOAN AMOUNT AND MY HUSBAND'S SALARY WAS NOT ABLE TO BE INCLUDED IN THE CALCULATION AT THE TIME.) I WAS EXTREMELY FRUSTRATED WITH HIM IN EVERY OTHER WAY. IF I HADN'T JUST DELIVERED OUR FIRST CHILD TWO MONTHS PRIOR, AND WASN'T FEELING SO OVERWHELMED WITH THAT, ALONG WITH PURCHASE OF THIS HOME AND SALE OF PREVIOUS HOME, I WOULD HAVE ABSOLUTELY LOOKED FOR ANOTHER MORTGAGE COMPANY. HE ABSOLUTELY NEVER RETURNS PHONE CALLS, DOESN'T KEEP YOU INFORMED OF ANYTHING, DID NOT "WALK US THROUGH EACH STEP OF THIS PROCESS" AS REPEATEDLY PROMISED EARLY ON, AND THE LIST GOES ON. WHEN PRESSED (AND PRESSED HARD) HE WOULD PROVIDE DETAILED ANSWERS TO SPECIFIC QUESTIONS I ASKED OF HIM, BUT IN GENERAL, THE GUY WAS A GHOST, EVEN WHILE FEES, EXPECTATIONS, ETC. ETC. WERE CHANGING (WHAT SEEMED LIKE) CONSTANTLY. NICE GUY, TERRIBLE HABITS, TERRIBLE BUSINESS PROTOCOL.