JUNCTION AUTO SALES INC

They were terrific! We've bought several cars from them over the years and have recommended them to many people.

No audio available.

No audio available.

.

According to Chrysler, Junction Auto refused to cooperate and provide them with paperwork (to include photos) of my Jeep when it was published for sale (which would have shown the mismatched rim). I filed a complaint with the Ohio Attorney General's Office after the General Manager made several offers which would still penalized me financially for THEIR overlook. Junction Auto replied to my complaint with the Attorney General pretty much saying that the Jeep sustained the damaged once sold and off their lot and whoever did the work, did the bad work - and this reply was supposed from Mr. Ed Babcock. Ending the reply to the Attorney General, Mr. Babcock stated that he would reach out to me to discuss further things....a month later, I'm still waiting but won't be holding my breath. Service Department is neglectful - I originally took my Jeep in for service (13,000 miles)?cause of the loud road noise I was hearing coming from the rear of my Jeep. Junction had the Jeep for 2 days and couldn't find the issue but wanted me to spend $800 on new tires cause the right rear tire was significantly warped. I took my Jeep to Firestone after finding out my tires were still under warranty. Firestone found all the aforementioned?issues when they replaced the old tires with the new tires.? Junction Auto did immediately make good by replacing the mismatched rim with a matching rim. However when I took my Jeep in for the installation of the new rim, the Service rep was complaining about the male customer that had just dropped off his Jeep before mine. The Service rep was calling the male customer a "whiner". Talk about unprofessional. Last time I will TRUST a dealership believing that they're selling me a NEW vehicle with all the right equipment. Shame on your Junction Auto for taking ownership for selling me this Jeep! And if the control arm and tire/rim was replaced after I purchased this Jeep from Junction Auto, why would I be leaving negative feedback about my experience with Junction Auto?

According to Chrysler, Junction Auto refused to cooperate and provide them with paperwork (to include photos) of my Jeep when it was published for sale (which would have shown the mismatched rim). I filed a complaint with the Ohio Attorney General's Office after the General Manager made several offers which would still penalized me financially for THEIR overlook. Junction Auto replied to my complaint with the Attorney General pretty much saying that the Jeep sustained the damaged once sold and off their lot and whoever did the work, did the bad work - and this reply was supposed from Mr. Ed Babcock. Ending the reply to the Attorney General, Mr. Babcock stated that he would reach out to me to discuss further things....a month later, I'm still waiting but won't be holding my breath. Service Department is neglectful - I originally took my Jeep in for service (13,000 miles) cause of the loud road noise I was hearing coming from the rear of my Jeep. Junction had the Jeep for 2 days and couldn't find the issue but wanted me to spend $800 on new tires cause the right rear tire was significantly warped. I took my Jeep to Firestone after finding out my tires were still under warranty. Firestone found all the aforementioned issues when they replaced the old tires with the new tires. Junction Auto did immediately make good by replacing the mismatched rim with a matching rim. However when I took my Jeep in for the installation of the new rim, the Service rep was complaining about the male customer that had just dropped off his Jeep before mine. The Service rep was calling the male customer a "whiner". Talk about unprofessional. Last time I will TRUST a dealership believing that they're selling me a NEW vehicle with all the right equipment. Shame on your Junction Auto for taking ownership for selling me this Jeep! And if the control arm and tire/rim was replaced after I purchased this Jeep from Junction Auto, why would I be leaving negative feedback about my experience with Junction Auto?

unknown

The staff is awesome and I've known them for many years. I like that they're easy to use and we get preferential time slots because we've used them so long. You can get a good deal on a car from them.

Very well, called and dropped the car off and got the repair done on time.

see above

I just bought 2 new vehicles from them. They have always been there for us. They are really good. My family has dealt with them from the 1960’s.

Very well. Saleswoman was very knowledgeable and friendly. We took a test drive, she ran some numbers and we stayed in touch. She followed up, but was not pushy at all. Ultimately, I decided to wait on the purchase, but I would definitely purchase from them if and when I decided to buy the truck in the future.

Junction GMC has really gone down hill over the past year. I purchased my vehicle new in 2004 and received great service at Junction from 2004-2006. However, since 2006 the service has gotten worse and worse. Sloppy work, damage to vehicle during repair, vehicle returned dirtier (inside) than when dropped off, simple repairs take far too long and the lack of professionalism no longer supports paying the cost of repair at Junction. The last straw was last week when after leaving my vehicle at Junction for a simple repair (tailgate latch) for 5 hours (estimated time for repair was 1 hour) no repair was performed and the vehicle was actually damaged. I took the vehicle to Classic GMC this week and it was fully repaired in just under 52 minutes.

VERY ACCOMMODATING & EASY TO GET IN. ALWAYS DO A DECENT JOB.