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Ray Arnold Masonry

4.7(
77
)
Masonry, Chimney Repair, Chimney Cap Service,

About us

Ray Arnold Masonry is a family owned and operated business for almost 70 years, now in our third generation! We specialize in chimney repair and masonry needs, including cultured and real stonework, retaining walls, steps, porches, patios, and basement waterproofing. We are committed to quality craftsmanship and customer satisfaction, and dedicated to handling all of your masonry and general contracting needs. You can count on our work because we focus on building lifelong relationships with our customers, delivering the best possible service and continuing to grow and expand. Our estimates are free, with the exception of some real estate transactions, and we generally require 30% down to put a customer on our work schedule, with the balance due upon completion. We also offer a 5% military discount. We would look forward to serving your masonry needs!

Business highlights

Family owned & operated
73 years of experience

Services we offer

MASONRY: cultured and real stonework, retaining walls, steps, porches, decks, patios, walkways & sidewalks CHIMNEY: Repair or replacement, tuckpointing, chimney caps, flashing BASEMENT WATERPROOFING and foundation repairs GENERAL CONTRACTING: electrical, carpentry, finishing work

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 6
    View Gallery

    Assorted photos uploaded by Ray Arnold Masonry

Reviews
4.777 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
1%
3
1%
2
1%
1
5%
Write a review

Filter reviews by service

Showing 1-25 of 77 reviews
Brad K.
Sep 2023
1.0
Masonry
They came yesterday about repairing an old stone wall on my property, a section maybe 10 - 12 feet long. Sent out a young guy, who took pictures to send back to the office to get me a Quote. They said it would be sent last night, no later than today. Well, I instead of sending me a Quote, the same guy called and said it would be $80,000 to fix!! I about dropped the phone, then he said the Owner told him to tell me "if you don't have $80,000, do you have $20,000 and if so, he would come and see if he could "patch it." He quoted $80,000 for phone pictures sent to him, never even came to look himself at what the job would entail. I moved back to Ohio from the East Coast, a dramatically higher cost of living, and never did I get, what everyone on my street is calling, "an outrageous quote", must be a company "that has enough work and fishing for a payday." It's unconsciousable, and no wonder they made this poor guy call me instead of sending those Bids in writing and trying to tell me, with a straight face, then 10' - 12" of a stone/boulder wall will cost me $80,000 dollars to repair!!! You can nearly buy 1/2 of a whole house in some areas of NE Ohio for that, can buy a luxury automobile fully loaded, I mean the examples can go on and on to describe just how insulting this experience was, as well as the greed to the highest degree. Oh by the way, the next Quote that came in, was for $5,000 - $6,000 for the full "$80,000" repair from Ray Arnold Masonry, of which of course I accepted their Quote.
Nancy S.
May 2022
5.0
Masonry, Concrete Pouring and Repair + 1 more
Yes, I recommend this pro
$15,000
Great experience working with Ray Arnold Masonry. From the initial appointment to assess the work, through the entire construction process, everyone at Ray Arnold was professional, friendly, and attentive to every detail to be sure we were happy with the finished product. I highly recommend!
Response from Ray Arnold Masonry

"Thank you, [Member Name Removed]! Your home is lovely, and we were so happy to be of service and add to its beauty!"

JOHN E.
Dec 2021
5.0
Masonry, Chimney Repair + 1 more
Yes, I recommend this pro
Excellent. Very professional from estimate to completion. The work was done with care and on time. Very professional team and would definitely recommend.
Response from Ray Arnold Masonry

"[Member Name Removed], we're so pleased that you're so pleased! We hope you'll have many years of high functionality and good looks with your chimney! One thing we're sure of: we have the nicest customers! Thanks again!"

Matt E.
Nov 2021
5.0
Contractor Service, Basement Remodeling + 1 more
Yes, I recommend this pro
Everything was basically flawless for this job. That’s not something I say very often for home renovations, but everything from the first inspection to the last went completely as I hoped. It was especially refreshing because it’s so hard to get labor nowadays. This job was on time and on point!
Response from Ray Arnold Masonry

"Thank you, [Member Name Removed]! We deeply appreciate the compliment, as our team works hard to give our best effort in each job. Your satisfaction with this job makes us feel great!!"

David A.
Nov 2021
5.0
Chimney Repair, Roofing
Yes, I recommend this pro
Excellent communication, and job completion
Response from Ray Arnold Masonry

"Thank you, [Member Name Removed]! We're so glad you were pleased! We'll keep trying our very best, and hope to work with you again in the future!"

Joe M.
Oct 2021
5.0
Masonry, Chimney Repair + 2 more
Yes, I recommend this pro
$8,606
Very well. Top 14 courses of brick were replaced with new brick to match. New crown and cap installed. Motar wash applied to splay wall and aluminum flashing installed on the splay wall. Old caulk removed and new caulk applied on both sides of the chimney where the siding meets the brick. Entire chimney water proofed. Workmen were friendly and informative and very professional. Work area cleaned. Highly recommend.
R M.
Aug 2021
2.0
Masonry
$3,150
Everyone was polite and on time. Site was pressure washed well before work started and again when completed. Brick sidewalk was repaired. Not satisfied with quality of mortar work, looks sloppy. For the high price I paid, and their own testimonial of their work; I expected much higher quality than what I received, even after they reworked the main section. Honestly it looks like I did the work myself.
Response from Ray Arnold Masonry

"Thank you for your straightforward appraisal, [Member Name Removed]. It's unfortunate that partial tuckpointing of a walkway, by definition, leaves a "patched" look. We apologize that we were not more clear during the estimating process, and we have implemented steps to correct that, going forward. We appreciated being able to do work for you. The vast majority of our customers are repeat customers, and we hope we might have the opportunity to serve you even better in the future."

Dick C.
Jul 2021
5.0
Masonry, Chimney Repair + 3 more
Yes, I recommend this pro
$35,000
Crew was a very nice group. Worked hard and safe. Kept site clean. Communications were excellent on when they would be on site and what they would be doing. Quality of work was excellent. I would hire this company again for another job without hesitation.
Response from Ray Arnold Masonry

"[Member Name Removed], we're grateful we could be of service to you. We'll continue to work hard to earn the respect of nice customers like you!"

Barry H.
Feb 2021
5.0
Masonry, Chimney Repair
Yes, I recommend this pro
This contractor performed services in a timely manner and the employees were prompt in responding to calls and emails. Of particular note, Andrew, before being hired, spent considerable time reviewing the estimate and responding to my many questions; and Cody, after being hired, spent the time necessary to respond to my questions regarding technical construction matters. I would employ this company for other projects without hesitation.
Response from Ray Arnold Masonry

"Our deep thanks for your kind review, [Member Name Removed]! Andrew and Cody appreciated your willingness to ask questions and are glad you're so happy with our work!"

Sandra G.
Jan 2021
5.0
Contractor Service
Yes, I recommend this pro
$650
Very well.
Response from Ray Arnold Masonry

"Thanks, [Member Name Removed]! Glad we could help!"

Adrienne32 L.
Jan 2021
5.0
Masonry, Concrete Pouring and Repair + 2 more
Yes, I recommend this pro
$3,100
I am very pleased with the work done. It was done quickly and efficiently and I felt that the price was fair and reason
Response from Ray Arnold Masonry

"We try hard to do a great job, and we're glad you're pleased!"

Kathy S.
Jan 2021
5.0
Fireplaces
Yes, I recommend this pro
$925
I would give them an A+ if I could. They were punctual and professional, both on the initial visit and the installation visit. On the initial visit, they clearly explained what needed to be done and how they would do it. They even used a drone to take photos of our chimney. On the subsequent visit, the work was done quickly, they cleaned up after themselves, and they showed us how to operate the new damper.
Response from Ray Arnold Masonry

"Thank you so much, [Member Name Removed]! We couldn't be more pleased that you are pleased with our work!"

Edward R.
Jan 2021
5.0
Masonry
Yes, I recommend this pro
Ray Arnold Masonry did a phenomenal job on the repairs that were done to the stonework on my home. There were cracks that developed over the past year due to settling but you cannot tell that any repairs had been made to the stonework. I would not hesitate to hire them again and can highly recommend them for the quality of their work and professionalism.
Response from Ray Arnold Masonry

"[Member Name Removed], your compliments are deeply appreciated by our whole team. Your satisfaction makes us feel great!"

Pat O.
Jan 2021
5.0
Concrete Pouring and Repair, Excavating + 5 more
Yes, I recommend this pro
All projects completed well, on time and with reasonable cost.
Response from Ray Arnold Masonry

"Thanks, [Member Name Removed]; your review is very appreciated!"

Richard S.
Jan 2021
5.0
Masonry, Contractor Service + 1 more
Yes, I recommend this pro
$1,815
We were very pleased with the professional work done to repair cracks and aging mortar on our front porch.
Response from Ray Arnold Masonry

"We're glad you're so pleased! We always try our best!"

Mary C.
Dec 2020
5.0
Masonry
Yes, I recommend this pro
I have used Ray Arnold Masonry before and they do excellent work. This job was no exception. In addition, their workers are exceptionally polite and punctual, and they clean up the worksite impeccably when done. Highly recommended.
Response from Ray Arnold Masonry

"We humbly appreciate your trust in our services, [Member Name Removed]. Probably the best part of our work is wonderful customers like you!"

Vincent S.
Dec 2020
5.0
Masonry
Yes, I recommend this pro
looks great!
Response from Ray Arnold Masonry

"Thanks, [Member Name Removed]! We hope you enjoy your beautiful chimney for years to come!"

Carl C.
Dec 2020
5.0
Chimney Repair, Chimney Cap Service + 1 more
Yes, I recommend this pro
$720
Everyone was pleasant to work with and very professional. The work was excellent and quick. You get the quality work you pay for. Would recommend them foe your needs!
Response from Ray Arnold Masonry

"We completely agree, [Member Name Removed] - we always try to provide quality work. Thank you for your kind words!"

Ed W.
Dec 2020
5.0
Masonry
Yes, I recommend this pro
The team at Ray Arnold Masonry was great to work with. They were able to give me a quick free estimate and then accurately gave me a time when they could start. Work was priced fairly. Team showed up on time and completed a quality job. The bricks around my front steps under a concrete slab were crumbling. They removed, brought bricks that best matched my 25 yr old house, sealed and even replaced the landscaping mulch that had to be disturbed for the job. Work site was very clean when they were finished like no one was there. Very responsive to any questions I had.
Response from Ray Arnold Masonry

"Thank you, [Member Name Removed]! We truly appreciate you trusting us with your project, and hope to always exceed expectations!"

Robert T.
Dec 2020
5.0
Masonry, Chimney Repair + 4 more
Yes, I recommend this pro
$9,000
Had a great experience with Ray Arnold Masonry. From the initial quote complete with pictures of my chimney through the tear down and rebuild they did a great job! I highly recommend.
Response from Ray Arnold Masonry

"Thanks, [Member Name Removed]! We appreciated the opportunity to solve your chimney issue - it looks great on your beautiful home!"

Dennis C.
Jul 2019
5.0
Masonry, Chimney Repair + 1 more
Yes, I recommend this pro
$3,500
The workers were very professional, courteous, and prompt. My dealings with them went very well. They explained to me exactly what they were doing when I went to see them working.
Frank S.
Oct 2018
5.0
Masonry
Yes, I recommend this pro
$2,800
Came and did the job. Cleaned up after they finished. You couldn't even tell they had been here. The way a contractor should be. good job.
Steve C.
Aug 2018
5.0
Masonry
Yes, I recommend this pro
$4,235
We needed a new set of steps built without disturbing the walkway or landing. Larry provided a very detailed estimate and explained exactly what was going to be done. His crew did an excellent job with the highest quality and the final steps looked beautiful. They did a very precise demolition job and matched with the existing walkway and landing perfectly. They installed a footer (none was there previously) to make sure there would be no settling. The materials were all top quality and the clean-up was well done.
MORAD G.
Aug 2018
5.0
Chimney Repair, Chimney Cap Service
$6,600
ok. Good work but a bit expensive.
Leroy L.
Mar 2018
5.0
Masonry, Chimney Repair + 1 more
Yes, I recommend this pro
$2,000
Crew arrived on time and set-up scaffolding and prepared the work area. Damaged bricks were replaced with others that matched the 60+ year old originals. Work area was completely cleaned before the crew left. Crew was as quiet as could be with no yelling, swearing, smoking or unsafe activity. All equipment was in good working condition and more than adequate for the tasks. We are very pleased with the results.
Showing 1-25 of 77

Licensing

Bonded
Insured

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FAQ

Ray Arnold Masonry is currently rated 4.7 overall out of 5.
Monday: 10:00 AM - 4:00 PM Tuesday: 10:00 AM - 4:00 PM Wednesday: 10:00 AM - 4:00 PM Thursday: 10:00 AM - 4:00 PM Friday: 10:00 AM - 4:00 PM Saturday: Closed Sunday: Closed
Ray Arnold Masonry accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Ray Arnold Masonry offers free project estimates.
No, Ray Arnold Masonry does not offer eco-friendly accreditations.
No, Ray Arnold Masonry does not offer a senior discount.
No, Ray Arnold Masonry does not offer emergency services.
Yes, Ray Arnold Masonry offers warranties.
Ray Arnold Masonry offers the following services: MASONRY: cultured and real stonework, retaining walls, steps, porches, decks, patios, walkways & sidewalks CHIMNEY: Repair or replacement, tuckpointing, chimney caps, flashing BASEMENT WATERPROOFING and foundation repairs GENERAL CONTRACTING: electrical, carpentry, finishing work

Contact Information

PO Box 23519, Chagrin Falls, OH 44023

Service Hours

Sunday:Closed
Monday:10:00 AM - 4:00 PM
Tuesday:10:00 AM - 4:00 PM
Wednesday:10:00 AM - 4:00 PM
Thursday:10:00 AM - 4:00 PM
Friday:10:00 AM - 4:00 PM
Saturday:Closed
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