Five Star Home Services Columbus

BEWARE - THINGS HAVE CHANGED -- I have used this company for years and years. They always use to be precise, honest, and competitive. But unfortunately something has changed drastically and I will never be using them again. We had an emergency with our furnace and they came right out on a Sunday. Upon them diagnosing the problem, they quoted me over 1500 for a service to fix the issue, and also quoted me over 7700 for more future service on the furnace. Mind you, this house is 900 sq ft and a brand new furnace installation is half this price. My husband asked about the ridiculous cost and the tech told him its a lot cheaper if we were to do it ourselves, so we asked for the part numbers we needed. He told us he does not have the part numbers available. We were not happy with the exchange so we reluctantly called a competitor, HVAC MECHANICAL SERVICES (614)286-7682 (ps-call them and thank me later). They came out the next day and fixed the issue for $584. I called the manager at Canal Heating and Cooling and I explained how we were happy, returning customers and are very upset with the outrageous quotes, the lack of transparency on part numbers and labor rates, and the over inflated future maintenance costs. I also mentioned his competitors rates and thoroughness. I asked for a justification prior to writing this review to see if there was a mistake. He simply said, we use flat rates, are a bigger company and the smaller companies (his competitors that we uses) can charge a lot less, and that he offers the warranties on the parts he replaces; he also goes on to say that if we were to move forward with the future maintenance, by the time they got to the heat exchange ($3300), his techs would then suggest a new system. Does all this sound like a honest company; charging a long- term loyal customer 4x more than his competitor with no justification. Then trying to quote over 7700 in maintenance on equipment that costs a fraction of that to replace brand new with a manufactures warranty. This company use to have morals and loyal customers, but it seems since it has switched to five star, those days are over. I will never do business with them again. Doing right by the customer, being honest and transparent, and not price gauging goes a long way.

I do not recommend 5 star at all. I had them install a heat pump for me 7 years ago and they way overcharged me, installed a piece of junk Goodman that they tore the badge off of and guess what? The heat pump already broke down. I called a real HVAC pro out to my house and they installed a quality product and took good care of me. DO NOT USE THESE GUYS!!!

Five Star Home Services showed up to my elderly mothers house after she booked with another company. She tried to explain to the employee that she had someone else coming to take a look later that day. The employee convinced her to come in and "take a look" just to point out the obvious and charge her a 99 dollar diagnostics fee that was not previously disclosed to her. She is disabled and on a very fixed income. 99 dollars may not be a lot to everyone but for her thats the difference between having dinner each night or not. No high quality business would resort to elder abuse just to keep the lights on. If you are looking for maintenance, keep looking.

They were very good, they did it very quick. They are reliable, great deal compared to other companies.

Fine, furnace/AC unit was installed last year. No problems found

I bought a new furnace from them 9-3-19. When I bought it I was told that if I did yearly maintenance with them that there was a 10 year parts and labor warranty. They did not stand by this warranty. They charged me for a service call and said that was not covered under warranty. VERY DISHONEST. Less than 2 years in and I'm already having trouble with their furnace.

The technician was friendly and helpful. Answered all our questions. Cleaned up when the job was finished.

Did not use them.

always professional

Showed up on time. Fast and efficient service.

It went very well.

During the AC tuneup & inspection, it was determined that the unit was devoid of freon. It was then determined that we had no other choice but to replace the unit. My wife and I researched various suppliers - Costco, Home Depot and Five Star. Unfortunately, none provided identical brands to compare on an "apple to apple" basis so we relied on Consumers Report to check manufacturers' reliability and Angie's List to check on seller/installer reliability. We accepted bids from companies that provided Lennox, Bryant, and Carrier units. Based upon the combination of reliability, price and installer reputation we settled on Five Star Heating and Cooling. Once the installation of the AC unit began, we subsequently discovered that the heat exchanger on the furnace was cracked. So besides needing a new AC unit, I also now needed a furnace. At that point, I knew that I was at their mercy to a certain extent. However, the price they quoted for the furnace seemed to be reasonable based upon a quick "google" search. My wife and I felt comfortable with the total combined price. We went from somewhat skeptical to comfortable in the transaction. No one likes to feel forced into a purchase. But that feeling quickly evaporated upon further scrutiny. Although we would have preferred to purchase the AC unit alone, both the AC and furnace were 13 years old and the furnace would probably need replacement in a year or two anyway, For the furnace, we upgraded to a two-stage, variable-speed blower with a higher efficiency rating than the builder's grade Trane that was replaced. Isaiah, Cody, David & Jeff were all involved at some point in the process. They were professional, knowledgeable and very easy to work with. Isaiah is largely the face to the customer. Cody and David were the installers and I believe Jeff is the quality control/supervisor. I have used Five Star in the past and I will continue to use them in the future.

great, discovered during tune up that I needed to replace a faulty capacitor and it was done right on the spot

These guys have to be the most careless and incompetent hucksters in the business. It took them three visits to complete the install of our brand new furnace/air conditioning system. The first day they cut the compressor line before it was drained outside, which spewed hot oil and refrigerant all over our basement. It instantly ruined our brand new washer and dryer along with many other items. They left that night at 8 or 9 pm and told me it was completely safe for my family even though the intake line to the high efficiency furnace had not yet been installed. It doesn't take a physicist to know that is going to lead to reduced oxygen levels inside. When I did a more thorough inspection after they bailed, I finally saw the extent of the damage. This prompted me to call them the following morning to discuss the damages. Their sales goon told me I was overreacting and that I should file a claim through my appliance warranty. I told him it was their responsibility to replace them. He sent an appliance guy who instantly saw the obvious, that the washer and dryer were destroyed. When they returned to "complete" the installation, It took them an entire second day to wrap up. I also later realized the oil spill had leaked into my electric breaker panel. Oil still seeps out between some of the breakers. Where I live, building permit inspections are required. When the inspector came the first time, he failed them because they hadn't insulated or sealed the entry point of the line set, and had not sealed any of the joints on the plenum, duct work or return. Their "installation manager" (pretty sure he was not a manager of anything) came next to fix those neglectful errors, after having refused to even allow me to speak to a manager previously (I left messages for them, but they were never returned). It took them another six hours or so to fix the issues listed on the inspection form. Recently it got pretty cold out and I kept wondering why the humidifier was not keeping the humidity consistent in our home. When I got to poking to trouble shoot I quickly realized it was because "five star" is so under-qualified to do this work, they were incapable of properly installing a simple saddle valve that feeds the water to the humidifier. I gave it a firm twist to tap the pipe and I was able to correct it (I am NOT an HVAC guy, buy the way, just an informed property owner). I do not recommend "five star". They did ultimately compensate us for the washer and dryer, but we had too spend hundreds more on replacing floor tiles and bath towels too. Five star, and pickerington heating and cooling, are highly unprofessional, neglectful and untrustworthy. I wouldn't wish their horrendous service on my worst enemy.

It was fine, they did a good job, they were prompt and completed it on time.

Excellent, they called to let us know that they were on their way. Professionally friendly and helpful when explaining what they were doing. Gave tips on how to keep the system running smoothly.

The heating and coiling systems were installed in April and during the summer months there needed to be a few adjustments to the system. The Company has an outstanding Quality Control Unit that establishes outstanding quality control standards. Their installation team and their General Manger Charles Wolfe make sure the customer is totally satisfied with both the equipment and services. We would strongly recommend this company for any future installations and/or replacements of HVAC Units in the Columbus area. The company is expanded for all the right reasons they are a Five Star Company when it comes to heating and cooling.

Excellent. No problems scheduling and the tech was punctual and very professional. He explained what he was doing and did not mind me observing - very friendly. I very much appreciated that the work order and inspection results were printed so I could read it clearly (and not a carbon copy where it is hard to read or the writing is not legible.) The price was very reasonable - I had a coupon for $64.

Good company. The technicians were very professional and pleasant. They did an excellent job. Scheduling was easy; they were able to get someone out the next day to install a new thermostat I purchased. I will definitely use them in the future.

The service technician was very professional and thorough in his work. The price for a furnace tune-up is reasonable. I recommend this company for furnace or air conditioner service.

They were great. We've used them all the time. They were very professional with a very reasonably price.

Didn’t include the one area I needed cleaned, the dryer vent, I read through the offer and did not say anything about not cleaning dryer vents..

Friendly and prompt service.

Work performed quickly and professionally

Everything went as expected. Arrived early and completed tune up in about 45 min. Technician was respectful and professional.