Moore Home Remodeling and Handyman Services

"We would like to thank this member for the complimentary grades on our professionalism, punctuality, and responsiveness. We are not familiar with the other company mentioned here and therefore cannot speak to all the reasons why they may be so cheap. However that they would be able to do the work that we evaluated for the price as described is somewhat surprising to us. As registered and insured professionals in this industry with well over a decade experience working with homeowners, city building codes and inspectors, the estimate we offered this member was with consideration of the city requirements for a project such as this one. In this case the city required permits for the general work, as well as both a registered plumber and registered electrician, all costs that are beyond our ability to control. It is our position that permits are mutually beneficial to contractors as well as homeowners. The required inspections ensure that all work has been done correctly and complies with all city and safety codes. As a local, customer service driven company it is important to conduct our work in a manner that breeds trust and offers transparency in our partnerships with our clients. While, permits are not the most costly part of the job, the requirements and accountability that come with them often are. In this situation, it is our professional opinion, that having the work completed outside the local government requirements, that we, as a professional general contractor are bound to, would definitely account, in large part, for the possibility of cheaper work. We sincerely wish this member all the best."

"MHR is a Design/Build company. We typically do larger, more multifaceted projects than the one described here, but we get MANY calls like this from Angie's List Members because of the large volume of quality reviews we have in our industry/area. When we get calls for projects like this and we feel that because of our current commitments it would take too long for us to get the job on our calendar, or because of location/distance it would not be cost-effective for the homeowner, our desire to be helpful usually takes over and we try, whenever possible, to recommend another industry professional better suitable for the job. Sometimes we take a homeowners information and try to pass it along to someone we trust to do good work. We do this in the spirit of trying to be helpful and serve our greater community as an industry professional. Whether or not the connection between the homeowner and the one we recommend (or pass the info to) works out or not is really out of our control. We are sorry if this member felt slighted by our efforts to steer him in a more appropriate direction. We do make mistakes from time to time and will reconsider whether or not there is a better way to still offer “free advice and referrals” without an assumption that MHR is responsible for the third parties follow-up. We still encourage homeowners to call and would like them to know that we believe in mutually beneficial projects; those that work best for the homeowner and for MHR. We understand that we are not the best fit for every situation under the"home improvement sun" and we wish every homeowner the best of luck with their endeavors."

"We are disputing this report with Angies List. As we find no record of a contract with this Member."

"Unfortunately this seems to be a case where a home owner gets too many estimates. This person did call and was informed that we where not able to help them. I did give her a referral who, as I understand, spoke to her about do the the work. I believe I am being confused with other contractors that did not call back."

"As the member indicates, Brent and I (Diana Phillips-MHR Designer/Estimator) did arrive on time to the scheduled appointment. Unfortunately she was not there when we arrived. We waited about 5 or 10 minutes then called her to see if she wanted to keep the appointment. She did and arrived about 5 minutes later. She was hurried as she explained that we should go to the front door and wait while she took her toddler in through the garage and took the dog out to the back yard. When she came to the front door apologizing, both Brent and I introduced ourselves and told her we understood, these things happen and it was alright. Perhaps this was a confusing moment where details were missed. While the member was explaining to us the work she was looking to have done, she also expressed dissatisfaction with some of the choices they had made, in an effort to cut costs, when building the 3 yr old home. From my perspective, Brent was empathizing with her and in fact pointed out that some of her choices would actually keep her costs down, as budget was one of her main concerns, on the current project. As we concluded our appointment the member again expressed unhappiness with some color choices that a friend had helped her pick out and she was "talked into". We both tried to reassure her that the colors looked nice. Brent did suggest that she might have liked one wall in an accent color. It's regrettable that she took our comments personally; this is what we do. We discuss the things homeowners are not happy with concerning their homes and make suggestions. We both thought and commented that her home was well decorated, however, she was at times distracted by and apologized for her toddler. We again reassured her that he was adorable and she didn't need to apologize for his very talkative nature. We were trying to hear the details of what the member wanted, through a few common distractions that we deal with everday: pets, children, unexpected delays, while trying to reassure her about the issues she seemed frustrated with. We are surprised and disappointed that it wasn't received that way. Lastly, our appointment was on Tuesday afternoon and although there was a slight delay because because Brent sustained a non-job-site related injury on Thursday, for which he spent the day in the ER, and we were closed for one day to celebrate the Forth of July holiday, we did have her estimate delivered to her within four business days. I must say, that although we are disheartened that apparent miscommunications occurred, her insticts are correct when she writes, "He seemed to really know what he was doing and I'm sure he does great work". MHR truly wishes the member the best with her project and hope that she gets to enjoy as much of her pregnancy soaking in a new tub as possible."