Rain One Irrigation & Drainage Systems

Scheduling and execution of quote process went very well. The sales rep was pleasant to work with and answered all my questions about RainOne's products and installation practices. We had several quotes and based on all the positive Angie's List reports for this company, and their competitive pricing, we chose RainOne. Before I begin, I should say that I'm satisfied with the sprinkler system itself but I was dissatisfied with the sales representative's response to what should have been easy-to-fix installation issues. The issues were resolved, but only after an unprofessional encounter. I was pleased we were able to schedule the installation just a week later and the crew showed up on time to begin work in the morning. The RainOne installation crew was friendly and professional. However, their subcontractor plumber who installed the backflow device and meter left a mess on my laundry room floor - even after I had asked him to clean it. Within two days we noticed our control box timer was not set correctly and a couple sprinkler heads needed to be readjusted so I called our sales rep and he sent out the original installation technician to make the adjustments and clean the mess left by the plumber. He was able to fix the system problems right away but came unprepared to clean the dirt (no supplies) so I didn't pursue the issue. It was two days after installation, when I walked the entire yard, that I also noticed that valve boxes had been placed all over the yard, including one right in the middle of my front lawn. Perhaps it was my inexperience with irrigation systems because I never asked exactly where the valve boxes would go, but I never expected there to be a large green plastic cover smack in the middle of my lawn (all valve boxes at our previous home had been in the flower beds, hidden by plants). Our sales rep had been very specific with us that we would not be billed until we were completely satisfied with the work. Just a couple days after noticing the valve boxes and after the technician was unprepared to clean up the mess, we received the invoice in the amount of $200 more than the signed contract stated. Since it was late at night when I opened the invoice, I sent an email to our sales rep clearly and calming explaining our dissatisfaction (mess, valve boxes, incorrect invoice). The next morning the sales rep was at my front door before 8:00 AM. He had not called ahead and I was busy getting my children ready for school...still in my pajamas in fact. He demanded to see the mess in the laundry room and then proceeded to raise his voice to me to express his disbelief that I would take issue with such small problems. He was particularly disturbed that I had chosen to email him rather than call him. He clearly misunderstood the tone of my email and had assumed I was "yelling" at him. I tried to explain that that was not my intention at all, but he was so worked up he was no longer listening to me. He did explain that incorrect amount on the invoice was due to the fact that we had agreed to a reduced price (by $200) when we signed the contract and his secretary must not have seen the note. While this did explain the discrepancy he made this explanation while raising his voice, again. Eventually, I told him to leave my house if he was going to continue to yell at me early in the morning. Before leaving, he made threats to bill me for some extra electrical work that was done at installation, that the technician had told me was complimentary (and I had thanked the technician for profusely). In order to get him out, I agreed to pay the signed-contract price of $3200 with no discounts for my inconveniences. The next day, the sales rep did call me to apologize for his unprofessional tone and behavior. The bill was corrected and the mess was cleaned up. We have learned to live with the location of the unexpected valve boxes. There was a lengthy delay in receiving the laminated zone-reference card for our control box (I had to call and ask for it) and seven weeks after installation we noticed a leak near one of the sprinkler heads. Since the system is warranted for parts & labor for 5 years, I called to schedule a repair. This process was very positive...the technician arrived early and got to work even though I was not home. He immediately found the problem, replaced the faulty pipe and replaced another sprinkler head that was not retracting properly. I can not recommend RainOne for system installations but will continue to call them for warranty repairs and problems. I waited to write this report to give me time to be able to do so unemotionally and honestly. I have left out all employee names since the issues were eventually resolved and I received a satisfactory apology.

The worker was very informative and thorough.

They had changed the price by $500 compared to what they quoted us. They started when they said they would, and they were only here for three days. They had also cleaned everyday after themselves. I can't say enough good things about them. They were great to work with.

The technician was a few minutes late but other than that minor issue, the appointment went well. Rain One always provides excellent service.

It went very well. The people were very knowledgeable and professional. I'd use again.

We didn't use them. We got different estimates with different options. We haven't decided what the best option is and what we are going to do. They were one of the more expensive ones and more than what we wanted to pay.

very well

Perfect. They did a very good job. No issues or problems. They know their business.

We had used them before. They were excellent.

Overall, the experience has been positive and they have done well after another company did not do a good job. They did all of the sprinkler heads in one day and cleaned up pretty well. They will be coming out again to drain the lines for winter. I have not received my Hunter booklet or the laminate that is a quick reference for operating the system yet, but the work was nice and they are trustworthy.

Very quick and easy - no muss, no fuss - great experience.

They said that the downspouts were clogged. They fixed one of them and then did an estimate for laying new downspouts. That whole service was $300, which was over-priced. I thought their estimate was outrageous, so I contacted an architect friend of mine who brought over a landscaping crew, and it turned out that the downspouts weren?t clogged. I wouldn?t use them again. The guys that did the work seemed professional.

Overall, happy with their services except for the price.

They are very professional, they work quickly and I would use them again.

They were really nice. They did a good job of giving us all the parameters and specifications. We're having three or four contractors give us estimates. He offered us a $100 discount if we gave him the work.

They are very professional and they are very good at what they do.

The man that I usually use to do the job, stopped doing the job, and his wife suggested Rain One. We were extremely pleased with them. The technician came out and did the job. He gave my husband some additional information, which was very useful. I thought that they were going to charge us $120 but it was something like $65. I just couldn?t believe it. I called them back and thanked them. They were extremely reasonable and knowledgeable, and provided a lot of information. We didn?t have to sign a contract for them to come out and do the work. I would rate them highly and would use them again in the future.

Rain One installed our irrigation system and it has operated flawlessly. They maintain the system twice a year and, every year, their service technicians are prompt, professional, knowledgeable, and polite.

They were prompt and they finished the job on time.

It went fine. They are a little bit expensive. I would hire them again.

They are prompt, coming out on time. I am satisfied with the work, otherwise I still wouldn't be using them.

I think the job turned out very well. They did an excellent job. They discovered what the problem was and solved. And, the second call was free! We will continue to use them.

They are very professional and are always careful when they come in the house to go down to the basement to turn on and shut down the system, making sure they don't track dirt in. They seem very knowledgeable. Rhonda, in the office, has always been very helpful and professional. The cost listed is for the whole year's service. They do have an extra charge for each zone of your yard that they have to look at, so pricing will vary.

I've had no problems, whosoever with them. I like the idea that I have a contract with them, whereby I have already paid in advance for the opening and closing of my system & that I'll get at least one service call within the year. They are efficent and do what they say they are going to do. I've used other companies and this is the best one that I've had.

There are no don'ts . They did everything they promised & within a couple of hours.