Professional Chimney Service Inc

"Thank you very much for your kind words on the work we performed for you on taking care of your Fireplace . Gary Crispin."

"Responding from customers complaining. I talked to customer for 20 minutes the day before appointment. She told me her son referred me to her. I didn't hide or mislead her in any way. She had a hard time in understanding about the process of Service of her Fireplace and Chimney. Pete was there for 2 Hours. She asked him to look at the Furnace not the Chimney, Peter told her we don't do that call a HVAC Business that does that type of Service. After inspection Peter showed her the Creosote buildup from the camera. Creosote can be very dangerous and hard to remove, normally needing a special treatment with creosote removal powder and coming back out to clean again. Sometimes creosote buildup can be so bad it can't be removed and may need a metal liner dropped down to make it safer. We cannot predict if there is going to be a creosote problem or not without using a camera. She neglected on maintaining her Fireplace and flue. Chimney should be cleaned and inspected yearly. Peter told customer to call the Fire Department for information about her problems with the creosote buildup. She apparently did not do that because they would have confirmed what we were telling her. She is making it sound as though I am not honest in the way I perform my Business, in which that really hurts me and is totally not true. I have no way of knowing if there is going to be a problem with creosote or repairs until we perform an inspection. She didn't like the result of the inspection so she decided to bounce the check she paid me with. I tried talking to her on the phone she would not let me talk, she did the same thing to Peter. If she would just call the Fire Department to confirm what we were telling her was true all of this would be resolved, but she didn't like anything we had to say. She is being very difficult to talk to so we did everything we could. Thanks Gary."

"I'm responding to second review. I don't charge for a Chimney repair estimate it's in my Advertising and if you call and ask me on the phone I will tell you that there is no charge for me to come out and look at your outside chimney I think that should be a free for that service. In 25 years in Business I never once charged a customer for that Service. Customer paid only for the inspection with a camera inside the Fireplace flue. After she called at 5:30 am. I told customer I would be out that day so I was surprised that she wrote the review and seeing that it is a free Service I didn't feel that going out to her property was fair to me so I didn't go and give a free inspection."

"Customer paid$160.00 for a Fireplace cleaning and inspection and we did a thorough cleaning and inspection. We felt it was not safe to climb up the ladder in the rain. Customer did not pay for outside inspection because that is a free service, I never charge to inspect outside chimney. I did get sick and had an infection cellulitis and was in Marymount Hospital for 5 Days. Customer called me a few days ago at 5:30am. I answered and said I would get out there the next day I thought everything was fine until she decided to wright this review. We did everything she paid for unfortunately I had some health problems for a couple weeks. Sorry I always try to do my best. Gary Crispin."

"Thank you so much for your kind words on the review on cleaning of your Fireplace Chimney. Gary Crispin Professional Chimney Service."

"I got a call from Mr. [Member Name Removed] after he had his Fireplace cleaned. He said everything went well but Peter had missed cleaning smoke shelf. I said I would come back out within a few days to finish the cleaning. I came back when he said he was available I apologized and he said it's fine stuff happens. Everything was fine and thanked me for coming back out."

"Thank you so much for your kind words. I've been in Business for 23 years and Peter and I try to do the best work we possibly can. Being honest and helping people is how I run my Business and live my life. Thanks Gary Crispin, Professional Chimney."