Bass Lock And Key

Bass did a great job! I needed someone in a hurry and they were very accommodating. The service was very efficient and the technician was very nice. I'm calling them again to do more lock work.

There was a problem with my door and they had to do a lot of extra work to get it to work. They did a great job and stuck with it. They went above and beyond.

Excellent.

Bass was 100% reliable, resourceful and professional in getting the work done. They were most helpful in selecting our hardware in their shop. The locksmith who came out (right on time) did a great job and pointed out some issues about which it was important for me know and solved the problems he encountered.

My experience with this company was excellent. I would definitely recommend them. They were prompt, efficient and not too expensive.

On initial visit the tech did not have the correct tool, had to leave and come back another day. This seemed strange because all he was missing was an Allen wrench for what seemed to be a common lock mechanism. He commented that he had not seen this brand of lock before, so it's possible we have some off-brand lock that required a tool that isn't frequently used. On one door the tech scratched the heck out of the paint on our door and did nothing to repair it or give us a discount, even though he apologized for it. Nice guy, very personable and right on time. Didn't seem to be an overly experienced locksmith. The front door lock is very difficult to use with new key. It worked just fine before, so I know this is due to locksmith not checking his work.

Worker was prompt and did his job, just not very friendly.

Overall experience was excellent. I would hire this company in the future and will recommend them to friends.

EXCELLENT SERVICE.

HE WAS VERY NICE BUT ADMITTED THAT HE WAS UNABLE TO FIX THE LOCK THE WAY I WANTED. I WAS HOPING HE COULD JUST FIX IT. I AM SATISFIED THOUGH.

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THE LOCKSMITH WAS VERY POLITE AND NEAT AND TOLD ME WHAT MY OPTIONS WERE AND HIS RECOMMENDATION. WE WERE VERY PLEASED.

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BASS SECURITY SERVICES RESPONDED PROMPTLY AND WAS THOROUGHLY PROFESSIONAL IN EVERY WAY. CHALK UP ANOTHER STAR FOR ANGIE'S LIST.

WE WERE GIVEN AN ADDITIONAL 10% DISCOUNT (AS WELL AS A $20 COUPON), DUE TO SOME ONE FAILING TO CALL ON THE DAY THEY WERE SUPPOSED TO ARRIVE, TO LET US KNOW THE PART HAD TO BE ORDERED. THE PERSON IN THE OFFICE SEEMED CLUELESS BUT THE MANAGER WAS PROFESSIONAL AND KNEW ABOUT CUSTOMER SERVICE. BECAUSE OF THIS, WE ARE GIVING HIGH MARKS.

HAD A SMALL SCHEDULING PROBLEM BUT IT WAS HANDLED TO MY SATISFACTION AND THE JOB CAME IN ALMOST 20% BELOW ESTIMATE. VERY PLEASED.

I WAS IMPRESSED WITH THE YOUNG MAN AND HOW PROFESSIONAL HE WAS; THE WAY HE TREATED ME. HE DID AN EXCELLENT JOB AND WAS RECEPTIVE TO MY QUESTIONS.

OVERALL DECENT EXPERIENCE. THEY HAD CONTINUOUS PROBLEMS WITH A SPECIFIC LOCK, THOUGH, AND I HAD ANOTHER COMPANY RESOLVE THE ISSUE.

GOOD SERVICE AND RESPONSIVENESS. ANSWERED ALL MY QUESTIONS AND WORKED QUICKLY.

I HAD A LOT OF COMMUNICATION PROBLEMS WITH THIS COMPANY. FIRST THE DISPATCHER DIDN'T TAKE ENOUGH INFORMATION FROM ME SO SHE DIDN'T EXPLAIN HOW EXPENSIVE THIS JOB WOULD BE, SECOND SHE DIDN'T TELL THE WORKER WHAT THE JOB WAS, SO HE DIDN'T HAVE THE RIGHT EQUIPMENT AND HAD TO WAIT FOR IT. HE TOOK IT UPON HIMSELF TO PUT THE HINGES ON WHILE WAITING (AT $80 PER HOUR!!!) SO THE JOB GOT VERY EXPENSIVE. THEN THEY TOLD ME IT WOULD BE NO PROBLEM TO MAKE IT SO WE COULD USE THE SAME KEY, BUT HE DIDN'T SET IT UP THAT WAY. WHEN I CALLED BACK TO COMPLAIN, THEY SENT SOMEONE OUT WHEN I WASN'T HOME, AND THEN HE CAME BACK AGAIN AND SAID NO HE COULDN'T CHANGE THE KEY. THE WORK THEY DID WAS FINE, BUT THE COST AND COMMUNICATION WERE NOT. I WOULD USE THEM AGAIN, BUT I WOULD ASK A LOT MORE QUESTIONS AND TRY TO TALK FIRST TO THE PERSON WHO WAS GOING TO BE DOING THE WORK. I THINK $480 IS A LOT FOR PUTTING A NEW DOORKNOB AND LOCK MECHANISM ON THE FRONT DOOR!

LOCKSMITH WAS PROMPT AND KNOWLEDGEABLE. COMPANY WAS EASY AND PLEASANT TO DEAL WITH. WITHOUT ASKING, THEY PROVIDED ALTERNATIVE SUGGESTIONS TO GET THE JOB DONE FOR LESS MONEY. NO PUSHY SALES. HIGHLY RECOMMEND.

RANDY WAS VERY PROFESSIONAL AND QUICK. HE WAS DONE IN ABOUT 20 MINUTES.

PROMPT, PLEASANT, EFFICIENT

THE ACTUAL WORK DONE BY THE TECHNICIAN WAS VERY GOOD, BUT IT APPEARS THAT HE WASN''T INFORMED OF MY PREVIOUSLY SPECIFIED NEEDS AS HE HAD TO RETURN TO THE SHOP TO PICK UP ADDITIONAL SUPPLIES. THEN, HE WAS DETAINED AT THE SHOP BY A MANAGER FOR A MEETING, LEAVING ME AT THE HOUSE FOR ABOUT AN HOUR LONGER THAN I EXPECTED TO BE. HE WAS APPROPRIATELY APOLOGETIC UPON HIS RETURN.

GOOD GUYS. PROFESSIONAL AND RESPONSIVE. FAIR PRICING.