I had a billing issue with them for a while but we got it resolved a couple of days ago. Basically it was fine.

.

unknown

unknown

It was good. They were friendly and responsive and willing to come out and help me out despite the fact that the coupon was only meant for a diagnostic. Granted what I needed help with was VERY fast and simple, but they could have been jerks about it. They weren't. Seem like good people.

.

unknown

unknown

Very prompt response and service. Technician arrived on time, was professional and polite, and the job was completed quickly.

Very efficient and clean

.

went well.  Between this service call and getting a major proposal from Smylie the previous summer to remedy a cooling problem I believe they are in that top tier of HVAC companies in NE Ohio. 

unknown

.

He arrived on time, diagnosed the problem right away, had the part with him and fixed the oven within 45 minutes. Good service.

.

We have hired them in the past and they do excellent service. I have recommended them to my clients.

Very prompt - made many suggestions.

unknown

excellent- quick and professional

unknown

Gary and Joseph were very professional during the quotation stage.  They brought up several issues which we had not thought of and it seemed that they knew more about their product and their competitors products than either of the other two companies we interviewed.  We selected them for the job despite the fact that they were slightly higher in price because we were convinced they would do a better job on the installation and eventually on routine and emergency maintenance.  We had the advantage of knowing a couple of people who had used them previously and we were given glowing recommendations - now we know why.

The first thing that their installer did when he came to the work site was walk around the installed system and evaluate what was right and what was wrong.  To my surprise he called out several issues with the existing installation and I thought he might be looking to up-sell me - but no - much to my surprise he told me that his job was to make the installation correct and unless it required some truly major work or parts he was going to correct everything at no additional cost.  His installation went from an original estimate of 7 hours to more than 10 hours because he made so many changes to the existing plumbing and duct work!

At each stage he showed me what he was changing and explained why.  Some of the previous installation was truly horrible and I am very thankful he took the time to correct things.

Meanwhile the outside crew was installing the compressor and they were also good.  At the end of the day I was not happy about how they had chosen to place the compressor and they promised to come back the next morning and change it to what I wanted.  To do this they had to pull the compressor out (cut lines etc) then re-grade the ground and then replace the compressor, we braze all the lines and pump the lines back out.  All the time THEY were apologizing to ME!  Honestly had I known how much work it was going to be to correct this minor issue I would have felt bad about mention it - but they assured me they wanted me 100% satisfied and so I am!

Why am I giving them an "A" for price when they were not the lowest priced supplier?  Because the value they delivered for the money was deserving of an "A".  You get what you pay for with these guys!

Matt arrived on time.  He explained everything and encouraged my questions.  He was professional and courteous. we expect to use him again in summer and winter seasons.

very well

Very professional.  Prompt.  Detailed.  Would definitely hire them again.