BOBS AUTO SERVICE

"We are a member in good standing with the BBB an have been in business since 1957 and operate 5 transmission shops. Her car cam in on 4/13/10, it was checked out on 4/13/10. It had slow and hard engagements in drive and in reverse. The 1-2 shift was very hard and late, the 2-3 shift was hard, the fluid was burnt and the computer scan had multiple transmission codes, gear ratio errors in 1st, 2nd, 3rd, 4th & 5th and a tac system forced limited power code. We called her on 4/14/10 and said transmission had internal transmission problems and had to be pulled for internal inspection at $345 which would apply towards repairs. Customer did authorize inspection until 4/16/10 @ 5:38 pm. We then proceeded and pulled the transmission and inspected to find a lot of metal gears stripped off metal parts in the overdrive section of the transmission with OD drum, OD planetary gear, OD sun gear, OD ring gear also needs O/H kit with clutches, 2 bands, servos, solenoid block and torque converter, not to mention fluid, filter and total labor. We called her back on 4/19/10 because of weekend. Customer did not want to repair transmission for $2,314.10 + tax which is an excellent price vs dealership at (over $3,500). We never told her we couldn't put back together but advised not to because of so much damage and could not guarantee would work as it did. We advised to put in box tow to her home and wait until she had the money to fix, to save her money to be pulled out again. Brownies will put back together and install in vehicle if customer requests this. We will also take pictures of the badly damaged stripped gears and planets. Our general manager, Jeff Carter, has called her twice and left a message for her to call back but she has not called back as of yet. This will cost the customer a lot more money if she elects to put all these junk parts back together. Bob Lowry-Owner"