About us
Advanced Home Services is a family-owned general contracting company that has been in business for 30 years and specializes in storm damage claims. We are set up to handle any work that insurance would cover such as roofing, siding, gutters, interior, etc. making us your one stop shop. Advanced Home Services has a great professional relationship with many insurance companies and insurance adjusters. Our knowledgeable claim specialist will meet with your adjuster during the insurance inspection to answer any questions. The adjusters know our claim specialist and the excellent work that Advanced Home Services provides. This provides you with assurance and ease through the insurance claim process. Advanced Home Services has a 98% success rate in getting a damaged roof purchased through your insurance. The owners, Greg and Ron, along with 5 other family members have 30 years of experience in the business. They pride themselves on the quality of work the company provides and their reputation. Our main mission is that our customers are always satisfied with the services provided by one of our offices in either greater Cincinnati or Lexington. As a company, Advanced Home Services is an Owens Corning preferred contractor, a Certainteed certified professional installer and HAGG certified roof inspectors. These certifications bring extra benefits to you as the homeowner! Ask your claim specialist for more information regarding these benefits! "We do what we say we're going to do!" Call Greg at (513) 646-9361 to set up an appointment for a free estimate! Additional phone - (513) 732-0967. Additional contact name -Jessica Hammack. Uses subs. Extra charge for emergency services. Cost is determined by the job.
Business highlights
Services we offer
Roofing, Gutter & Siding Repair & Replacement.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 15% | ||
| 8% | ||
| 4% | ||
| 4% |
Filter reviews by service
"This is not at all how we conduct business but we do need to take ownership of this incident. We always try to take care of our customers asap but with it being winter time and our repair crew making their own schedules, this repair did not get completed as timely as it should have. Mr. Watson, the owner, was diligently calling the crew to take care of this problem. They were telling us they were on their way so without us knowing, the crew was a no show and the repair did not get completed. The crew has been dealt with and we do apologize for this incident."
The installers worked very hard. The salesman, supervisor and billing personnel were all very nice and professional.
Advanced Home Services, LLC has been professional throughout and a pleasure to work with. My wife and I recommend this company 100 percent!
"Work was completed in 2012 and this is the first our company has heard of any problems. We stand behind our work and reputation on each job we complete. Therefor, if the problem was reported and was an error due to the install process, we would have made any repairs needed to ensure proper flow. With that being said, after gutters are installed, there is yearly maintenance that is the homeowners responsibility. If the yearly maintenance is not kept up, the gutters will not work properly causing overflow in areas and for the gutter to pull away from the gutter board. Its fair to say we do not know the specific cause of the problem without an inspection."
It went horribly. Between July 8th and September 8th, the job STILL hasn't been completed and I have been forced to hire another contractor to finish the job. We're not building the World's Fair here. It's a roof on a garage.I decided on Advanced Home Services because a friend of mine works with them. I trusted my friend. I got the bid and put down $1000 for materials. The work was to start sometime the week of July 8th. I believe they started Thursday July 11th. They finished shingling the roof on Friday, July 12th.
As they were tearing off the roof, they showed me that the soffits (the roof's overhang) were rotted. Okay, I saw it. Yes, it was in bad shape. The construction foreman said it would be easier and cheaper to saw off the dovetails (the joists that stick out and support the overhang). I gave the okay and they cut them all off, changing the whole look of our garage.After cutting off the dovetails, there was a huge gap between the wall of the garage and the shingled roof. The foreman Ken told me another company would be coming by to do the gutters and downspouts. He said they would handle the gaps between the wall and the roof.
The roofing people left. They left the construction dumpster in my driveway. I had to call Advanced Home Services to find out when they were going to take it away. We live on a very narrow street with cars parked on both sides. Putting the dumpster in and removing it from our driveway required me to knock on my neighbors' doors and ask them to move their cars. This was not easy as some were not home.
Another week goes by.
A week later, the gutter and downspout company still had not arrived. I called Advanced Home Services. They did not give me a time when the gutter people would be there. I told them to have the gutter company call me so I can make sure my wife nor anyone else was parked in the driveway.
Finally, the gutter guy calls and says he'll be there in 20 minutes. I told the gutter guy I wanted some advanced notice. He smugly told me that he could always come back another time. I wanted to go over the job with the gutter guy because of the gaps in the wall. He told me he would call when he got to my house. He never did.When I got home, I was livid. It looked like he stuck the gutter up in 10 minutes. He screwed the gutters into the side of the garage. The edge of the gutter looked like it was going to pull right out. The gutter was angled horribly. In addition, it was all twisted. He did not remove the old downspout- just left it hanging there. There was no drip edge. And of course, there was still those huge gaps between the wall and the roof.
I called my friend who worked with Advanced Home Services and let loose on the guy. He apologized and scheduled to come by on August 7th along with the owner of the company. When the owner got there, I just pointed. I wanted to see if he would admit it looked bad. Both men agreed it was a really bad job. Greg (the owner) promised, promised, promised he would make it right. He said he would do the trim all the way around and the gutter on the one side for no charge. I wanted the second gutter on the back side as well. I decided that it needed because I didn't want to flood my neighbor's basement. Since it was not in the original contract, I agreed to pay for it additionally. Fair's fair.
Two more weeks go by. No word from the gutter people. The final straw was the severe rainstorm. Worst rain of the summer. My family was all dressed up for a family function. My wife had her hair done up, all beautiful. But unfortunately, there was a sheet of water coming down the door of the garage. We were all drenched. But hey, that's okay. Our gutter and downspout were still sitting over there in yard.
Another week and a half go by. Finally, Greg's man comes by to work on the trim to the garage. He actually does an acceptable job (it's not pretty, but it works). Okay, I feel optimistic that this is finally going to get completed.
A mere 3 days later (today), Advanced Home Services calls me. Their book keeper wants to close this out. She asked how quickly I could settle the bill. I told her I would wait until the other contractor finishes THE JOB. As soon as the new contractor finishes the gutters (and I pay him for his help), then I would deducted what I paid him from AHS's bill.
On Tuesday, September 3rd, I called Advanced Home Services and fired them from the job. The very next call was to another contractor, who is actually scheduled to come out and fix Advanced Home Services' incomplete job.
And the punchline: The book keeper asked me when the gutters are going to be installed. Poor woman. I just laughed at her.The silver lining is that this was relatively small job. I'm thankful I didn't entrust them to handle my house's roof or equally big job. I think the main problem Home Advanced Services faces is lack of organization. Lack of communication. The gutters are handled by a different company. There is no coordination. And I suspect that they prioritize the most expensive jobs first. Well, this garage was a priority to US.
Overall, the shingles were done well. They had a tough job there. But I was lied to about who was going to finish the trim. The gutter people did a horrible job. It was not until I lost my temper that anything was done to correct the bad workmanship. And the gutter people still have not showed up to finish the job. I decided it was best to fire them all. If the gutter people come back and do another poor job, I'm liable go graham cracker crazy I'd just rather have a professional finish it.
I would caution people against using Home Advanced Systems.
UPDATE October 8: After hiring another contractor to finish the job, I talked with Karen (their book keeper) last week. I told her I would deduct the new contractor's bill from theirs. She said no problem. I told her I would send in part of the payment along with the updated invoice. She said "no hurry." Today, I get a call from her threatening to put a lean on us. I told her if she was in such a hurry to get paid, they should have finished the job months ago. I hung up. I am furious with their disorganization and incompetence.
"Advanced Home Services (AHS) is in sincere apology to [member name removed] that he was put through undo stress. AHS made an honest effort to remedy the situation. As [member name removed] stated, the work was to be done on a roof that “was in very bad shape.” AHS scheduled for roof repairs and replacement to be done within a timely manner. The job was tough and went beyond just replacing shingles but the work on the roof was completed and completed “well” (in the words of [member name removed]). Upon replacing the damaged roof decking and framing, our crews noticed that the condition of the supporting walls made it virtually impossible to attach the gutters; the walls were bowed 4-6 inches. In undertaking a job in this condition, there will be unforeseen delays and complications. After our crews noticed the conditions, they were reported to our gutter subcontractor. He did not communicate with the homeowner or take the time and effort to make the right adjustments to successfully complete the job. This caused undo stress and much frustration to [member name removed] and AHS. The lack of professionalism of our subcontractor made AHS look inexperienced. AHS took the responsibility of the faulty job of our gutter subcontractor and sent one of our employees out to correctly install new gutter boards (not included in scope of work), which needed to be attached to support the placement of the new gutters."
The roof was replaced first and then the siding. There were nails and little bits of material left on the roof. Some of the downspouts had been moved and not put back properly. After the siding was installed, we found a left over box of siding on one side of the house and lots of sharp pieces of siding and nails around the entire perimeter of the house. While the siding was installed, they gouged the back door frame and didn't bother to fix it. We had to contact Advanced Home services to tell them about these issues...until Diana got involved, issues were not addressed. Finally, the day before closing, someone came out to cart away the box of siding and repair the door frame.
"Advanced Home Services (AHS) apologizes for any stress placed on (removed member name) and his wife. That was not our intent nor what our company is about. AHS was aware of (removed member name) closing date at the end of July. Our contract with (removed member name) was signed on 6/25/13. This gave us about 4 weeks to complete the roof replacement, siding replacement, replacement of gutter screens, fascia metal and window wrap, and power wash the fence. This work involves 4 different crews all with different fields of expertise. This is a lot of work to get scheduled completed in 4 weeks. Also, we had to deal with some weather related issues which delays scheduling of work. AHS is in our peak season and we feel we went above and beyond to have the work completed by (removed member name) closing of the property. We moved multiple jobs around in effort to meet (removed member name) needs. (removed member name) reported his concerns of the clean-up of our crew, left materials, and damage of back door frame before AHS field supervisor had a chance to complete the final field inspection. Upon this inspection, the issues would have been resolved regardless of (removed member name) reporting of the issues. By the day of closing, all work was completed and satisfactory. AHS does not feel that all of our efforts made and work completed warrant a low grade (C) because our company went above and beyond our duty to complete all the work in a short period of time."
I got a lot of delays to start the process, then it seemed to go fairly well. I only had one major request and that was to fix the area where I have a "hump" in the roof, or a ridge that is very noticeable from the front of the house. It just didn't happen, and I am still disappointed that it wasn't given the attention that I thought it should. I know that by the time they got to that area of the roof, they were trying to finish up quickly and was late at night when they finished. It became a "just get it done" type of finish.
The roof works, no leaks, and I think they used quality materials, but I just don't believe that "we couldn't do anything about that" is the right answer.
On a good note, the gutters are a vast improvement, and look great.
"We regret that we were unable to completely remove the "hump" that existed in the framing of your roof. The issue was not a shingle or roofing issue; it was a framing issue underneath the roof decking. This should have been the responsibility of the builder. We addressed the problem to the best of our ability without compromising the integrity of your roof framing."
for the amount they said they would do it for, and appeared to have done
a good job doing it
Advanced Home Services then took off all the old shingles and put on all new felt paper and new shingles. The old shingles were 3-tab shingles. Advanced Home Services replaced those shingles with the much better dimensional shingles. The roof was replaced in a single day. About two weeks later, the gutters on the house were replaced as well. The work that was done was extremely good. I have no complaints at all on the workmanship.
The entire job did not cost me a penny. The insurance company covered the entire cost of the project. I did have a $500 deductible on my insurance, but Advanced Home Services covered the deductible for me, so there was not a single penny out of my pocket. The roof and the house look much better now. Also, we just had a huge thunderstorm that went through Cincinnati with 80 mph winds. The new roof held up perfect. I did not lose a single shingle and there were no leaks in the roof from all the rain either.
I am very happy with my new roof and with the work that Advanced Home Services did with my house. They were very professional to deal with, and delivered all that they promised in a very timely manner. There were no unexpected costs along the way either. I highly recommend Advanced Home Services.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
2500 Old State Route 32, Batavia, OH 45103
Get our Angi-powered app
