One Hour Heating & Air Conditioning - Cleveland

All went smoothly.

They were very, very good. I am very pleased with their work.

Estimator Randy was very thorough compared w/other companies ensuring we had the right size unit - not too big or too small. He measured all rooms explaining what size units were needed. Installers were on time, polite, hard working and wearing uniforms. They cleaned up after themselves very well!

One man performed this job. He was very polite, on time, courteous. I highly recommend this company overall - they also installed our furnace and central air - they lay down tarp like blankets to keep your home clean and they do an excellent job cleaning up when the job is finished.

Very nice and professional.

ALL WORK WAS EXPLAINED, WE FELT THE PRICE WAS FAIR. WE DID GO WITH A SERVICE CONTRACT AS OUR UNIT IS OLD, THAT ALSO WAS EXPLAINED, AND HAD DIFFERENT OF COVERAGE and PRICING.

THE TECHNICIAN WAS VERY KNOWLEDGEABLE. THEY HAVE THREE LEVELS OF SERVICE AND THEY EXPLAINED THAT VERY WELL. I PICKED THE 'SILVER' AGREEMENT AND FOUND IT TO BE VALUABLE. IT IS REALLY NICE. IT INCLUDES TWO ANNUAL CHECKUPS AND A DISCOUNT ON PARTS IF THERE IS ANYTHING THAT NEEDS TO BE DONE. APPROXIMATE COST IS PER MONTH.

NEVER HAD ANY PROBLEMS, VERY PROFESSIONAL, AND JUST AN ALL AROUND EXCELLENT COMPANY.

SERVICE WAS GREAT. THE WORK WAS COMPLETED IN THE TIME ESTIMATED. GREAT CARE WAS TAKEN TO PROTECT OUR FLOORING AND CARPET FOR THE REMOVAL OF THE OLD TANK. WE HAVE USED THIS COMPANY FOR OUR HEATING AND COOLING AND WOULD RECOMMEND AGAIN AND AGAIN.

THE TECHNICIANS ARE VERY KNOWLEDGEABLE AND CLEAN. THEY WERE BOOT COVERS OVER THEIR SHOES WHENEVER THEY ENTER YOUR HOME.

THROUGHOUT THE ENTIRE PROCESS (THE SALES, SCHEDULING, INSTALLATION, INSPECTION, DUCT CLEANING), THE ENTIRE STAFF WAS FRIENDLY AND PROFESSIONAL.

WE RECEIVED A LETTER IN THE MAIL FOR SPECIAL OPPORTUNITY DUE TO OVERSTOCKED FURNACES AND A/CS (SUPPOSEDLY COULD RECEIVE $1,700 FURNACES FOR $341). SALESPERSON WAS VERY NICE AND FOLLOWED HIS SALES TRAINING PRACTICES TO A TEE, BUT THIS RESULTED IN A SALES CALL THAT LASTED ABOUT AN HOUR AND A HALF OR SO. WAY TOO LONG. THIS WAS A BIT OF A CON FOR THIS COMPANY IN OUR OPINION. ALSO THE FURNACES THAT YOU COULD GET THE DEAL ON WERE NOT A BRAND NAME THAT WE WERE REAL FAMILIAR WITH (BUT MAY BE VERY GOOD FURNACES FOR ALL WE KNOW). THE 'SPECIAL' WASN'T ANYTHING SPECTACULAR EITHER. WE DECIDED TO GO WITH ANOTHER COMPANY BASED ON PRICE (AND LENGTH OF SALES CALL!).

THE SERVICEMAN (DON) WAS VERY PROMPT, COURTEOUS AND PROFESSIONAL. I WAS IMPRESSED WITH HOW HE WENT OVER ALL THE DETAILS OF THE REPAIR AND MAINTENANCE ISSUES WITH ME. HE PRESENTED A SERVICE MEMBERSHIP PROGRAM TO ME WITHOUT PRESSURING ME INTO IT.

unknown

unknown

THE SCHEDULER OF THE APPOINTMENT GAVE A TWO HOUR WINDOW FOR THE APPOINTMENT TIME. IT DID NOT CAUSE A PROBLEM AS THE TECHNICIAN ARRIVED 15 MINUTES INTO THE TIME BLOCK. THE SERVICE WENT WELL. A MEMBERSHIP PROGRAM WAS PRESENTED THAT SEEMS TO BE WORTHWHILE FOR THE PRICE BUT THE DETAILS ARE SKETCHY AND MORE INFORMATION IS NEEDED TO MAKE A DECISION.

WE WERE VERY HAPPY WITH THE WORK. I THINK THAT THIS SERVICE IS OUTSTANDING. HE WAS VERY PROMPT AND COURTEOUS, AND WE ARE VERY HAPPY WITH THE JOB.

unknown

INSTALLED AIR CONDITIONING UNIT, HUMIDIFIER, AND AIR CLEANER. PUNCTUAL, THOROUGH, PROFESSIONAL, AND FRIENDLY. HAVE ALWAYS BEEN OUTSTANDING!