Pioneer Basement Solutions

Very well Kyle b was very polite and explained things many times so I could understand. Crew worked efficiently together under his leadership. Clean up was fantastic aswell

My wife and I have had a very good experience with Pioneer. Ron, their salesman, did a great job of gaining an understanding of what we were after in the final product and explaining what our best options were. Their estimate/ contract was very clear and inclusive of everything they intended to do. Kyle, our project's foreman, and his crew were great. Kyle did a excellent job of communicating throughout the project while operating with a level of detail that we appreciated. The crew was hard working and polite. Old houses always present a unique challenge and Pioneer did a great job for us.

I had a discussion with Caleb Palmer on an issue in my basement. I met Caleb over a year ago on another issue and called him to discuss a current problem. On both occasions Caleb was very honest, forthright and offered suggestions on ways to proceed. I greatly appreciate the responsiveness, honesty and punctuality in Caleb getting back to me and will contract with him if I need work done in my basement. It is not often that you find the kind of interaction I have had with Caleb in business today.

Had three estimates, one of the contractor recommended and quoted all around the basement trenching and drainage system, the other two recommended only the required area, Pioneer had the lower bid. I got concerned that I didn't get a call back to schedule after a day or two business days, following making a deposit for the job (deposit requirement was a reasonable amount). I later learned that scheduling is done on Thursdays. Because of their busy schedule, I had to wait about one and half month for them to perform the work. I am happy with the work and things went well. They showed up promptly at 8am on the scheduled day. Since I have pets, they sealed off the doorway to the basement and exterior door so the pets do not get out. I was worried about the jack hammering and all the dust it would create, but they assured me that dust would be vacuum up simultaneously as the concrete is cut out. Before they left, they cleaned up the work area--it was cleaner than before they came to perform the work. Work was completed in one-day--they initially estimated two-days for the job. A week later, we had heavy rain, and I have a dry basement!

Very clean job, I was surprised at how little mess there was. Good at answering questions and taking care of concerns. Did a great job, would definitely use again.

My experience with Pioneer was A+. From office personnel, to Ron (sales), to Gammy (project lead), I was very satisfied with the quality and the customer service. Sales/pricing was very competitive. I never felt pressured, nor did they try to sell me solutions I did not need. Although the crew did their best to compartmentalize the dust, don't be surprised when you need to clean your entire house, despite all attempts to limit the dust. The crew leader kept me informed at each step of the job, and asked me to view the drainage system before they replaced the concrete. Clean up was appropriate. After obtaining 6 bids, I selected Pioneer based on their online reviews, competitive pricing, and customer service. Scheduling worked well and they were actually able to fit my project in earlier than planned due to an exterior project postponement due to weather. I would definitely recommend this company!

They were very good in how they dealt with me and how they were rated by other consumers. There were expensive, but did an excellent job. I will recommend them and use them again if necessary.

I had water damage along one wall of my basement. I contacted several water-proofing companies through Angie's List and ultimately chose Pioneer Basement Solutions. I could not have asked for a better experience, from Ron, who did the estimate, through Brennan, Greg, Chris, Chase, Drew, JJ, Evan and Brandon, who did the actual work. Ron replied promptly to my online request for an estimate, came out right away to inspect the property, spent a good deal of time discussing the various options, and encouraged me to contact him if I had any questions. I decided to water-proof the whole perimeter of the basement from the inside, including covering the entire walls and adding another sump pump. We scheduled a time in January, but they called me when they had a cancellation. Brennan and his crew told me to expect the work to take four or five days, but they were able to add workers and finish in three. They were prompt, professional, friendly, courteous and competent. I was especially impressed with how hard-working they were: they literally RAN up the basement stairs with buckets of debris. They accommodated my request for a later start time, laid mats down wherever they walked upstairs, hauled away all the ruined carpet and furniture, and cleaned up thoroughly once the job was finished. Brennan also gave me his contact information in case I had questions after they left.

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Pioneer did an excellent job with our waterproofing job. They were on time, quick, and professional. They came out on a Saturday so my husband or I didn't have to take of work, which I really appreciated. They did a great job and I would definitely have them do work in the future.

A+ The crew was professional and did a great job. I'm glad that they replaced the basement wall because they determined that the sump pump was not draining to the storm drain to the street. The pipe wasn't connected and all of the water from the sump pump was leaking back down the outside of the basement wall which probably caused the issue.

Great! Ron gave us the name of a drainage company who could help us.

Very good. Crew was punctual. A bit of a misunderstanding regarding mortar repair. Pioneer took care of the situation.

Excellent. Although the job could have cost thousands of dollars, Pioneer suggested a much less costly solution that would not involve them in the repairs. Don't see honesty like that very often when trying to find a contractor. Would not hesitate to recommend Pioneer to anyone!

over the past 6 months I have had Ron Lee out 3 times to look at my water penetration issues in my basement. Multiple phone calls and 3 visits to my home. I was never pressured into signing a contract. I had 5 different estimates for the job. Pioneer pricing was competitive and felt they were the best choice to get the job done the way I wanted it. Thanks Ron for your patience. As of now this review is on there sales practices only. No high pressure. No gimmicks. Just honest answers. The work will be completed in May and I will follow up with a review once work is completed.

Excellent! Ron came over and inspected our foundation. He recommended we have our gutter and sump pump drainage lines inspected for breaks or clogs. He suggested this could be our problem, not foundation. He was spot on. There was a MAJOR break by the house causing water to drain down foundation wall, back into foundation drains and back into the sump pump. There was a 3 foot diameter sink hole in my front bed extending under our walk way. A major problem was avoided. On another line there was complete blockage caused by a weeping willow tree roots that completely entered and clogged the line. Ron saved me thousands of dollars of unneeded work. He is a trusted and honest business person and runs his business accordingly. Jim Costello

Our experience with Pioneer Basement Solutions could not have been better. Ron Lee scheduled an appointment with us that fit into our schedule. He was punctual and professional throughout the whole process. After examining our basement and the outside of our house, Ron offered us solutions that we could do on our own without the expense of doing an interior or exterior waterproofing. Throughout the entire process my wife and I both felt that Ron had our best interest at heart. If the solutions that we are going to try do not work throughout this winter we will definitely be calling Pioneer Basement Solutions back to our house to do an interior water proofing. We could not be happier with the courtesy that Ron showed to us. I would highly recommend calling Pioneer Basement Solutions, it truly felt that they put us first throughout the entire process.

Pioneer cane to my house to evaluate the issue. They found the issue that was causing the moisture. There was no charge. Due to their honesty, I would recommend Pioneer to quote on any future work.

Ron from Pioneer Basement Solutions visited my house to look at a water problem in a crawl space. He analyzed the problem, looking at both the inside of the crawl space and the exterior including gutters and roofing. He suggested a solution that did not involve using his services at the present time. He told me that the footers were being overwhelmed by rain water from the roof, and that the leakage was because the properly installed drains could not handle the volume of water. We will rework the gutters and downspouts and re-grade the area per his suggestion. Personally Ron was very humble and pleasant to deal with and exuded a confidence that his recommendation was both reasonable and cost effective. He was not out just to get my $$. His recommendation was identical to one I received from my plumber. As a Professional Engineer myself, both recommendations were very similar to one that I developed on my own. At the present time we did not use his services. If his recommendations do not work out and I need further more complicated work, I would certainly use Pioneer Basement Solutions.

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016 We had a wet spot on our basement wall after hard rains. Pioneer was the first of 4 quotes and the lowest. Two other quotes for the same solution but less thorough were up to two times higher. Pioneer did an excellent job, controlling all the dust, cleaning the area after the work, hauling all debris away, covering the carpet walkways and solving our problem. We have had several hard rains since and no sign of water anywhere. They were courteous, informative and very professional. We highly recommend them. They guarantee their work.

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