Barrinton Carpet did a very poor job of installing ceramic tile in my kitchen. The installers did not notice nor mention that the floor was not level until they had installed the cement board and had actually set a significant portion of the tile in thin-set. They did not remove an old vinyl floor nor did they remove the baseboards. (There is now noticeable variation in the heights of the baseboards, and we will have to replace them.) When they first arrived, they put a plumb line on the floor--and at that point they should have noticed that the floor was not level. Good ceramic tile installation requires a level subfloor. I find it incredulous that professional floor installers would not even notice that the floor was 3/4" off. Because of their carelessness and error in judgment, they had to remove and clean the installed tile from the wet thin-set. They then installed additional cement boards and thin-set over the ones originally installed in an attempt to level the floor. This resulted in the floor being higher than it had been originally. I think the height of the floor would have been lower if the floor had been leveled before the cement boards were installed. The original job estimate stated that the installers would remove two layers of vinyl floor. They removed only one layer. The new kitchen floor ended up significantly higher than the adjacent carpeted family room floor. I noticed this and asked the installers about it. They were unconcerned and told me that the carpet installers were coming over to level that floor. The carpet installers worked on the floor and used ramps to try to make the floor level. They improved the floor, but they could not make it completely level. There is now a noticeable slope between the floors. Now, we have to install a new subfloor in the family room at considerable expense. (Barrington refused to pay to level the floor--after I complained to the Better Business Bureau. In fact, they blamed the unlevel floor on me. They wrote: "The main floor beam in the basement of this home drops down substantially and the client was completely aware of this situation." I do not agree with this statement. The existing floor was completely level with the adjoining carpet before Barrington began their work. I had no knowledge, or reason to have any knowledge, about the status of the main floor beam. We had a new kitchen floor professionally installed in 1993, and there was no problem with the floor at that time. There was no mention of a "sagging floor." We have lived in this house for 25 years, and never had problems with any of the floors.The problem occurred because Barrington completed a portion of the job before realizing there was a problem. At that point, they would not or could not undo their initial work. This resulted in an additional layer of application which prevented the floors from being even. No one mentioned that the family room floor was not level until the kitchen floor had been completely installed. Barrinton wanted to charge me $560 extra to level the floor and $260 extra to ramp the carpet (which is still not level.) Understandably, I refused to pay these extra charges even though they eventually reduced them. Also, they caulked sloppily, scratched cabinet veneer, forgot transition strips, and left the tile covered with a white haze. (They did correct the caulking and returned to install the transition strips, and they did clean up nicely. The installers were polite young men who worked hard. I think they were just inexperienced.) The installers did not space properly between the tiles, and was not careful in the use of spacers. There are noticeable differences in spaces between various tiles. In conclusion, this was a rushed, shoddy ceramic tile installation.