Barrington Carpet & Flooring Design

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They removed old 30 yr old carpet . Because of condition of wood floor, had to prime floor before laying new carpet. That was done and they returned the next day to lay new carpet.

We have always been satisfied with the product and the installation. The people in the store have always been nice.

They are reliable. They do a quality work.

They did an excellent job. I've really enjoyed the people who dealt at the actual company. They take their time. They never rush you. They give you suggestions if you want them. They are reasonable and they always let you know about the sales and give you choices to try out and so forth. When you go there, they will give you a bottle of water and cookies. It is just a very personable place. They are just very, very good people. I was just there yesterday and we boarded a couple more rooms of carpets. I won't go anywhere else. There is a woman there that handles my sales and her name is Selena Hall and she is such a kind person and really takes her time with you. When I got my last carpet there, there was a rebate for the carpet and she even did the rebate for me. So, I didn't have to handle it. Probably within the next month, I will be having more carpets put down.

I visited Barrington's show room and picked out some tile for my new kitchen, dinette area Also added a small section of tile at my front door. Barrington came out to remove several layers of old sub floor and vinyl flooring (boy was that a big job). I wanted the flooring done in stages so that I could put my new kitchen cabinets on the subfloor and not install them on the tile, Barrington was so easy to work with and offered suggestions. Once the kitchen cabinets were installed they came out and laid the tile one day and came back the next to grout. We noticed a few low and high spots in the tile and Barrington addressed them right away. Apparently my 40 + yr old home has a few slopes. Barrington has been wonderful to work with and they were so quick to address any concerns I had. I highly recommend them to anyone planning to replace their current flooring.

We obtained three quotes for materials and services. We confirmed the materials and pricing a second time before scheduling the installation service. The company's representatives arrived as scheduled and performed the work scheduled professionally and accurately. The representatives were responsive to our concerns and were able to address the specific concerns we had for installation of carpet in our master bath. The service providers cleaned up the areas that they had done installation and removed all old carpets and padding. In addition, they also installed new vinyl molding for the bathrooms and cleaned up all old materials that had been removed and all excess materials left after the installation. There were NO additional charges or fees and all was completed to our complete satisfaction.

Barrinton Carpet did a very poor job of installing ceramic tile in my kitchen. The installers did not notice nor mention that the floor was not level until they had installed the cement board and had actually set a significant portion of the tile in thin-set. They did not remove an old vinyl floor nor did they remove the baseboards. (There is now noticeable variation in the heights of the baseboards, and we will have to replace them.) When they first arrived, they put a plumb line on the floor--and at that point they should have noticed that the floor was not level. Good ceramic tile installation requires a level subfloor. I find it incredulous that professional floor installers would not even notice that the floor was 3/4" off. Because of their carelessness and error in judgment, they had to remove and clean the installed tile from the wet thin-set. They then installed additional cement boards and thin-set over the ones originally installed in an attempt to level the floor. This resulted in the floor being higher than it had been originally. I think the height of the floor would have been lower if the floor had been leveled before the cement boards were installed. The original job estimate stated that the installers would remove two layers of vinyl floor. They removed only one layer. The new kitchen floor ended up significantly higher than the adjacent carpeted family room floor. I noticed this and asked the installers about it. They were unconcerned and told me that the carpet installers were coming over to level that floor. The carpet installers worked on the floor and used ramps to try to make the floor level. They improved the floor, but they could not make it completely level. There is now a noticeable slope between the floors. Now, we have to install a new subfloor in the family room at considerable expense. (Barrington refused to pay to level the floor--after I complained to the Better Business Bureau. In fact, they blamed the unlevel floor on me. They wrote: "The main floor beam in the basement of this home drops down substantially and the client was completely aware of this situation." I do not agree with this statement. The existing floor was completely level with the adjoining carpet before Barrington began their work. I had no knowledge, or reason to have any knowledge, about the status of the main floor beam. We had a new kitchen floor professionally installed in 1993, and there was no problem with the floor at that time. There was no mention of a "sagging floor." We have lived in this house for 25 years, and never had problems with any of the floors.The problem occurred because Barrington completed a portion of the job before realizing there was a problem. At that point, they would not or could not undo their initial work. This resulted in an additional layer of application which prevented the floors from being even. No one mentioned that the family room floor was not level until the kitchen floor had been completely installed. Barrinton wanted to charge me $560 extra to level the floor and $260 extra to ramp the carpet (which is still not level.) Understandably, I refused to pay these extra charges even though they eventually reduced them. Also, they caulked sloppily, scratched cabinet veneer, forgot transition strips, and left the tile covered with a white haze. (They did correct the caulking and returned to install the transition strips, and they did clean up nicely. The installers were polite young men who worked hard. I think they were just inexperienced.) The installers did not space properly between the tiles, and was not careful in the use of spacers. There are noticeable differences in spaces between various tiles. In conclusion, this was a rushed, shoddy ceramic tile installation.

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They did a good job with the carpet, but I had lots of problems with the linoleum. They didn't reinstall the floor trim and thresholds correctly for the linoleum and didn't have enough molding for the entire job. They weren't very well prepared in terms of having all of the materials needed for the job. The steps and landing looked very sloppy because they just laid the linoleum right over the old threshold, then they put new metal stripping right over it. Initially, they didn't level the flooring and lay new plywood. They had to make about 3 or 4 trips back before the job was completed like it should have been. I wouldn't use them again.

Pleasant folks to work with. Fast and courteous service!

THE FOLKS IN THE SHOWROOM WERE VERY HELPFUL WITHOUT BEING PUSHY. THEY LET ME BROWSE TO MY HEART'S CONTENT. WHEN I HAD DECIDED, THE GENTLEMAN WROTE UP THE ORDER AND SCHEDULED THE INSTALLATION. A VERY NICE GENTLEMAN CAME TO MEASURE. THE ONLY PROBLEM I HAD WAS WITH THE INSTALLERS. THEY TOOK 11 HOURS TO DO 2 ROOMS AND 13 STAIRS, AND THEY TRIED TO GET ADDITIONAL MONEY FROM ME BECAUSE THEY HAD TO MOVE FURNITURE. (I HAD ALREADY PAID BARRINGTON EXTRA FOR THAT.)