JR MARBLE TILE

I contacted John via e-mail and received a return phone call from him within minutes, we set a time to meet and he actually was waiting for me ahead of schedule. He looked over the job and answered all my questions. he educated me on the right way (his approach) and wrong way to do this type of job. Within 24 hours I had a quote in my hand. I hired John because of his honesty, integrity, and knowledge,  His price for this this project was very fair and I felt very comfortable having John work in my home unattended. Another major plus is that John does the work himself, he doesn't sub the project to others and then checks up on them. He is the main contact and was on site every day working. I am extremely pleased with the outcome, John is meticulous, tiles were centered on the steps leading into the basement, centered in the hallways, joints lined up and full tiles were used around posts. My concrete floor ended up being more out of level than John had anticipated. He stuck to his word and quote and did what was necessary to compensate for the problem. No shortcuts. As a very particular homeowner, I highly recommend JR Tile and Marble for any tile project.

From start to finish his work was done in a timely fashion. He is very organized. Excellent with details.

John does what he says and means what he says.  Very Trustful.  Always showed up for work when he said he would.  Every day he left the house very clean.  We had some setbacks such as the Hurricane which was out of anyone's control.  Also the wrong tile was delivered.  John corrected all problems; even worked on weekends to finish the job.  He went out of his way to make sure it was what I wanted.  My bathrooms are beyond gorgeous.   Very pleased and  recommend him highly.

John was on time and worked every single day until our bathroom was complete. He did all of the work himself (with an assistant) and that was one of the main reasons we selected him.  Although he wasn't the lowest quote, the piece of mind of not having to deal with different people for different phases of the project was worth it.  John was very flexible and was willing to do whatever it takes to make us happy. For example, when we asked him to build a 24" niche, instead of a 12" or 18" niche, he said OK even though he had never made one so big.  The end result was exactly what we pictured.  My wife and I are very pleased with our new bathroom and feel we made the right choice hiring John for our project.

A job this size always brings some disruption in regular routines. However, from the beginning, John worked quickly and cleanly with as little disruption as possible.  He worked our job continuously, every day showing up on-time.  There were short periods of time when we had to wait for materials and fixtures to be delivered and he scheduled his time on our job just right to get the job done promptly.  At the beginning of every day, he put dropcloths down for the entire path from the  from the outside door to the bathroom (which was up a flight of stairs, down a hall and through the master bedroom.)  All debris was removed as it was created. There was no dust problem either. The entire process was amazingly clean and easy to live with.  John worked quickly and efficiently and wanted us to be happy with the results. He would also ask how we wanted specific details done. John is a master at tile work.  He was helpful in making design suggestions with tile sizes and accents.  The results are fabulous!  He was also helpful in sending us to discount sources for tile and fixtures and he interfaced with the sales reps to make sure all purchases would work well for our design. He embodies the best of what a contractor should be:  fair, honest, highly skilled, reliable, efficient, clean and a really nice person on top of all that!

We had John Russo install slate tile in two places in our home.  He did a fantastic job and was a pleasure to work with.  He's funny too!  We weren't happy with the height of a border he made around the entryway so he re-did it to our liking and made sure we were pleased with the final outcome.  We would definitely use JR Marble Tile in the future.  John cares about his workmanship and his clients. 

Sal and his nephew Dustin, did a great job!  Although Sal couldn't schedule the job as soon as he originally intended, he was worth the wait. After having a previous bathroom renovation go bad, Sal and Dustin were a breath of fresh air. 
Sal and Dustin arrived early each morning.  This was a pleasant surprise since previous contractors had always arrived late.  Sal communicated well and informed me of steps along the way.  When I explained that I wanted to have the vanity set away from the wall, Sal tried very hard to get it as far from the wall as possible yet have sufficient space for the adjacent toilet.  He took measurement after measurement and even thought about whether he could move the toilet to accommodate my request.  This is when I realized how much care he put into his work. Unfortunately, we weren't able to move it over enough to have the visible pipe underneath the sink centered.  The pipe was offset which I had not expected however I believe he tried his best. Another example of his diligence is when he thought about using a quick drying compound to install the floor tile.  However, before doing so, he called the manufacturer of ditra (the anti-cracking membrane that he installed as a layer underneath the tile.)  When he was told that the warranty for the ditra would be voided if he were to use the quick drying compound, he did not proceed with that even though it would have saved him time. 
There were a few unexpected obstacles that came up during the job but Sal fixed each problem in the best manner possible.  For instance, he repaired an old leak in the toilet pipe that was "fixed" by a plumber we hired over a year ago.  Sal explained that the plumber had done it improperly which is why it ended up leaking during the demo.  I feel confident that Sal repaired this the correct way and can see the fine workmanship that went into this.  In addition, as Sal promised, he had performed some miscellaneous tasks in the adjacent bathroom which had nothing to do with the bathroom he was hired to work on. 
Sal is extremely knowledgeable and he not only explained things to me so I knew what to expect, he explained things to Dustin too.  Dustin is new to this profession although he said he has had passion for this business since he was a little.  This was apparent when I watched Dustin patiently absorb the mentoring from Sal.  Dustin was quick to respond and assist Sal and was very polite.  I have not always found this kind of respect and patience with the younger generation. 
Sal also offered options and opinions which I appreciated.  He suggested to use the same tile used for the shampoo box as a border treatment to the opposite wall.  I did that and it looks beautiful.  He stacked the tiles up very nicely and one could tell this was done professionally.  Importantly, Sal and Dustin were very careful.  I didn't have to worry that something would get damaged while they were working.  They were also very neat and cleaned up before they left each day.  All in all, the bathroom is now exactly how I had pictured it to be.  This may sound trite but given the bad experiences I've had in the past, I am too well aware that things can turn out quite differently than what one might imagine.
Thank you, Sal and Dustin (and Dean who worked the week that Dustin was on vacation -- Dean was great too.).

Scheduled a time for an estimate and never showed. Did not respond to my follow-up phone call wondering what happened.

JR Marble and Tile came to my home.  John was punctual, personable, and professional.  He reviewed the job carefully.  The estimate arrived in a timely fashion and was very thorough.  In the end I went with an acquaintance of my plumber's, but I would have beenhappy work with JR Marble and Tile.

The whole process was easy.  From the his quick response to my initial inquiry to the completion of the job.  John was a true professional.

John had completely remodeled our hall bath prior to this most recent remodel of our master bath.  The master bath project went as well as the hall bath.  John provided same attention to detail and excellent craftmanship.  He explained options and was always willing to answer questions and make any modifications we asked for.  As an example, we first thought we wanted a diamond pattern on the floor tile and John laid them out this way before installing them.  When we decided we wanted a staggered pattern, John redid the tile layout with a staggered pattern which we are very happy with.  We absolutely love our new master bath. We would not hire any other contractor in the future for any tile or marble design and installation.  John offered to pick up materials for us which saved us time and we need he would get exactly what was needed.  He encouraged us to call him with any questions throughout the project and after it was completed.  He was always accessible by phone.

We were very pleased at the outcome.  The bathroom is just beautiful!
If you want your job done right the first time, hire John Russo.

This is a followup to my original review of John. We developed a minor issue with the new bathroom he installed. John was very prompt in answering phone calls and communicating via email and after several failed attempts by me to fix it John came to the house to inspect the issue. Without hesitation John scheduled time to come back and correct it. These days it is hard enough to get a contractor to call you the first time, much less come back. John is a man who stands behind his work 110%. I have absolutely no hesitation to recommend him to anyone looking for an old world craftsman. I have already schedule John to completely and gut the master bathroom upstairs. Still trying to convince him to do my kitchen when the time comes.

Great experience overall. John provided valuable advice which helped us avoid a full bathroom renovation. High quality work.

The entire experience went great.  John Russo did everything he said he would do and more.  He provided a detailed description of the work to be done and he completed everything to our satisfaction.  He answered all our questions before and during the project. He was very neat during the demolition process and there was nothing we had to clean up.   John gave us options and suggestions regarding tile placement/pattern and it turned out great.  John also made suggestions on where to buy materials and also picked up many items for us, a tremendous convenience.  It was clear to us throughout the project that John is a true professional and truly cares about the quality of his work.  He is truly an old world craftsman.  He wanted us to be happy with every aspect of his work and we are!  We are anxiously looking forward to him renovating our master bathroom in the coming weeks.

Sal and Mike were amazing from start to finish! The work was completed in a timely and professional manner and never in all of my years of working with contractors have I encountered someone who goes the extra mile the way Sal has on our project.  He walked me through all of the necessary steps to order what was needed and never cut corners on any portion of the job.  In fact, he continuously sought out ways to ensure that the work was well done even when confronted with some serious obstacles placed on him by the age of our home and work incorrectly done by the previous homeowner. If that weren't enough, he repaired doors throughout my home free of charge and even when he came for the estimate repaired my bedroom door before he left and would not allow me to pay him.  The work was incredibly well done and each day Sal and Mike fully cleaned their work space. They were kind to our incredibly spoiled dog and children and remained professional through the entire process.  Sal was able to remove the tub in the upstairs bath and put in a new one by finding additional wall space.  This was something we never dreamed would be possible.  He actually made the bathroom larger and was able to remove an odd sized/shaped tub that we thought we would be stuck re-glazing.We were so thrilled with Sal and Mike's work on the bathrooms that we have hired them to remodel our kitchen too!  Thank goodness for Angie's List!

If I could rate John with an A+ I would.  He is meticulous, thoughtful, and the epitome of professionalism. He showed up to give me a bid promptly...He gave me honest, articulate feedback and suggestions as well as a really good price.  He began work the day he said he would. Before each project he would go through every detail.  As I am home all day, I can see first-hand how John works and what happens.  I can't believe how incredibly quiet and considerate he and his assistant are. He is talented and no part of his work is average, far from it! His knowledge and experience are unparalleled.
He began work on the small powder room and then when it was complete he began work on the foyer.   He tried to make renovations as minimally disruptive as possible. As each phase of the projects were complete he would go through all of the details relating to each project and would adjust anything needed to our taste and preference.  He is a detail-oriented perfectionist who is not satisfied until his customers are beyond happy. His work ethic is exemplary, as is the quality of the finished product.  When he found sub-standard insulation in the walls, he replaced it.  In fact, any problems he found (and there were many) he promptly alerted us to and fixed - on his dime. 
Additionally, and very importantly to us, he is kind and dog-friendly.  He goes so far above and beyond as to call me if I've been gone too long to ask if he should let out the dog.  He helps me carry in groceries, unload my car, and anything else he can possibly do to be helpful. If customer service, professionalism, talent and honesty are important to you, there is not a better choice than John Russo. He is, hands-down, the best.  I would whole heartedly recommend him to anyone.

We contacted John, and were able to set up an appointment quickly to do an estimate.  He showed up on time.  We discussed what we wanted, and he listened carefully to our needs.  He took measurements, etc.  We received a written estimate within a week.
Once we decided to go with John, It was about a month before he was available to start.  In the meantime, we ordered all necessary fixtures, tile, etc., except for the glass shower  doors, which John ordered from a separate supplier.  Once started, he was there every weekday, and working exclusively on our job.  He even picked up all of the fixtures and tile from our supplier as it was needed, and saved us the delivery cost and having to store everything in the house at one time. 
Work progressed smoothly, and both bathrooms were done in about 4-5 weeks.  There was a mistake that the glass door supplier had made with our order, but John took care of rectifying it.  John was quick to take care of any other minor issues that came up.  He stuck to his original estimate, even though we decided after the project started to add more tiling. 
The end result was 2 beautiful bathrooms.  We are very pleased with the work, and are even going to hire him for a 3rd bathroom remodel.

JR Marble Tile was fast, efficient, clean, and always 100% professional.  You could see that he took great pride in his work by his finished products.  He offered great design options.  He was always punctual and easy to converse with.  He was very trustworthy, if he said he was going to be there....he was.
I would highly recommend John Russo owner of JR Marble Tile without any reservation.

The guys, Sal and Mike, from JR Marble Tile were excellent.  They looked at the situation and provided a detailed estimate with a fair price for the work.  From the start of the project they answered all my questions, and helped me pick new tile colors for the bathroom as well as update the plumbing to meet new regulations.  Sal and Mike are hard workers and got the job done within 3 days, the bathroom looked great and better than the original.

A month later my shower door exploded.  I had picked a cheap door from Lowes that they installed for me, and it seems that heat from my fireplace traveled into the bathroom and pushed on the glass door causing it to fracture and shatter.  I called Sal, and he worked diligently with the manufacturer to get me a replacement door.  Both he and Mike came back as soon as the new door arrived and installed the replacement quickly and without extra charge! 

These guys do the job well and I would recommend hiring them for any tile job you need.

Responded quickly and arrived on time.  Offered helpful advice on choice of material and other details.  Quality work, neat clean-up.  All expectations met.  

They did a beautiful job. I explained to them what I wanted the floor to look like, and they gave advice on what would be easiest and the least amount of maintenance for us. They really know their business and the floor turned out great. They had to move appliances around to install the flooring and they were very thorough. They were also very conscientious about everything being even. We chose them because they were on Angie's List and had great feedback to go off of. They were very nice to work with and polite and did the work in the amount of time they said they would.

Having been totally satisfied and impressed with JR Marble & Tile's workmanship on two previous projects, it was a "no-brainer" to have John complete our final improvement project. for our first floor.  This involved the following: (1) removing the old floor tiles and flooring in the dining room, kitchen, foyer, foyer closet, powder room and office den; (2) removing the old kitchen cabinets; (3) installing new porcelain floor tiles in the rooms previously mentioned; (4) installing new recessed lighting in the kitchen; (5) installing a new wall for the kitchen; (6) installing a new back-splash for the kitchen counters; (7) installing a new over-the-oven microwave; (8) reinstalling the dishwasher and stove; (9) installing new electrical outlets and switches in the kitchen; (10) installing new plumbing fixtures and faucets; (11) building a matching bamboo base at the bottom of the staircase.

Our first floor is not level in several parts of the house, due to the fact that the builder did not do a good job in laying down the slab work.  But, as difficult as it was, using a combination of leveling cement and building up the underlying thin set, we had leveled flooring by the time John finished installing the porcelain floor tiles.  The crew of All Star Woodworking, who made and installed our kitchen cabinets, commented on how level the floors were such that it minimized any adjustments that they had to make.

Since we liked the clean look in how the wall tiles and the floor tiles looked in our master and guest bathrooms, we asked John if he could do this for our dining room, kitchen and foyer.  Since our walls in these rooms are drywall, and the floors are tile, the usual procedure (and the simplest) would be to use a baseboard at the joining areas.  John agreed to do this for us, even though this meant more work for him (i.e., more taping at the base of the drywall and more precise cutting of those floor tiles meeting the base of the drywall).  Since the completion of this project, we have had many comments from visitors and friends on how lovely the floor looks; we attribute this to John's quality work.

To define the kitchen area more, we had John construct a new wall that was the same depth as the wall near the refrigerator.  Even though John's forte is his tile work, his construction work is not shabby either.  His work here was just as professional, resulting in a wall that looked sleek, clean, smooth and neat.

What we like is that John is very keen and sensitive to our design ideas, is open to them, and is willing to involve us in finalizing our decisions.  We wanted the three different shades of the blue subway tiles for the kitchen back-splash to be laid randomly.  John had us lay out the tiles on the counter first, to insure where we wanted the colored tiles placed, and to be sure we were satisfied with our "random" look.  At one point it became a fun game.  As he was applying each subway tile on the wall, he would
ask which color to place next.  So, whatever we shouted out, that was the next color applied, insuring the randomness and having to think quickly.  Amidst the random tiles were two decorative tiles that were placed in specific spots of the kitchen (one over the center of the sink; the other over the center of the oven).  John had no problem balancing the random subway tiles on both sides of these decorative tiles.  When Peter, the owner of All Star Woodworking, came to inspect the final result of his crew's installation of the kitchen cabinets, he paid John the ultimate compliment when he said to us, " John really does do outstanding tile work!"

There are many good reasons why we chose John to do our three home improvement projects.  As mentioned before, he is extremely knowledgeable in all aspects, especially in tiling, plumbing and electrical.  Most important, he is very ethical, honest, sincere and trustworthy, which makes you feel completely satisfied that quality work has been done without "any corners being cut."  More often than not, he goes above and beyond, without asking for extra compensation.  It is difficult to always find great service people to do work for you.  When you do, you hold on to them.  That is why we had continued to contract John to do all our projects.  We have done a lot of house renovations in the past six months.  We owe John a great amount of gratitude in his contribution of transforming our home into truly a dream house.  Hopefully, we won't have to do any more home improvements for a while, but should we need to , we know that we will not hesitate on calling John.  It is without any reservations whatsoever that we recommend John Russo for any home improvement projects that you may consider.

After completing our Master Bathroom project, we were so pleased with what JR Marble & Tile had done that we contracted John to do our guest bathroom, powder room and loft/staircase area.  The project began the last week in July.  Since a Japan trip occurred during the project, this project did not get completed until early November.

John continued his excellent work in renovating our guest bathroom.  This part of the project included gutting out the bathroom and removing the bathtub.  John then proceeded to install new wall board, recessed lights, ceiling vent fan, electrical switches, a GFI compliant outlet, toilet, and new plumbing fixtures.  He also expanded the door entrance width  from 24 inches to 28 inches.  But John's forte is his tile work.  John especially took great care in installing the wall tiles and the floor tiles.  As he did with the Master bathroom, the floor work included the use of leveling cement, followed by a layer of Ditra, and then the installation of the floor tiles.  The tile work in the shower area is really the showpiece of the guest bathroom.  All our guests have commented how impressed they are with the tile work there, especially the glass tiles in the center of the shower area, and the mosaic ceramic floor tiles.  On the center wall of the shower area, a beautiful job was done in installing a panel of glass tiles consisting of 1x2-inch glass tiles of varied aqua and turquoise colors. In terms of the shower floor tiles, it should be noted that the small mosaic floor tiles came on a square nylon-netted 12x12-inch sheet.  However, instead of laying the tiles down as assembled on the netted sheet, each tile was removed from the netting.  John then took the time and effort to lay each tile individually to create an artistic flow for the shower flooring.  During the tiling of the walls in the shower, John installed a quarter rounded seat in the corner of the shower.  Finally, he installed clear glass nosing and framed a wall-to-wall mirror with 4x4-inch blue tiles.

For the loft/staircase area, JR Marble removed a solid bannister wall so that a cable railing system could be installed to open up the viewing of the loft and staircase area.  So that bamboo flooring could be laid down, John removed the existing carpet on the loft and staircase leading down from the loft.  He also installed new tiles for the laundry room.  Finally, new French doors (5 glass panels, Douglas fir) were installed for the master bedroom and a one paneled glass door was installed for the guest bathroom.  John proceeded to frame each door with Douglas fir.  The cracks on the wall along the staircase were repaired.    New recessed lights were installed for the loft/staircase area.  As displayed in the attached pictures, one can see how John was able to transform our loft/staircase area into a showpiece that draws one's attention upon entering our home through the front door.

For the powder room, after removing the old floor tiles, John installed a new ceiling vent fan.  Once the new floor tiles were laid, he installed a new toilet and new plumbing fixtures for the vanity.  He also upgraded the electrical outlet to be GFI compliant.  John finished the bathroom by installing decorative red glass tiles to form a back-splash for our floating vanity.

As with our Master bathroom, John was able to transform the guest bathroom, loft/staircase area, and powder room as we had envisioned and designed.  We were so pleased with his work that we also contracted him to do the rest of our first floor project even before he had completed this project.  It is without reservation that we continue to recommend John Russo.

I was totally delighted and beyond satisfied with the remodeling work John and his assistant did on my kitchen and bathroom.  From his prompt response to my first inquiry phone call to the last bit of thorough clean-up, my experience with this company was fantastic.  In every respect, John was professional, courteous, down-to-earth, knowledgeable, and truly gifted at what he does. He has an excellent sense of design and style, and was always volunteering extremely helpful suggestions.  There was never a time when I couldn't reach him, and was on time to the minute every day.   He frequently went beyond the call of duty by making calls himself to order materials and appliances in order to assure the lowest cost and the fastest delivery.  He even stopped his work a few times to help me out of a few complications that arose with work I was doing in the house that was unrelated to what I had hired him for.  He seemed to know exactly when and how to cut costs, and when it would be important to the outcome of the project to go the extra inch.  They were beyond thorough in every detail of the job, and with wiping clean the site after each day's work.  This man had an incredible work ethic and a dedication to perfection of skill and outcome.  It was clear he genuinely meant it when he told me to be sure and contact him with any follow-up questions or issues.  Overall, JR Marble and Tile far exceeded all my hopes and expectations for my remodeling project.