"Dear [Member Name Removed], Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not meet your expectations. However, I’d like to clarify some details to provide a complete picture for anyone reading your review. First, we reached out to remind you of your appointment and to confirm the receipt of the faucet, as per our agreement. Additionally, we asked for a photo of the faucet to ensure it was the correct size for your installation, which was not provided. Unfortunately, this oversight caused delays on the day of the appointment, as the faucet purchased was not the correct size. Regarding your concerns about the pricing, we’d like to point out that the $275 charge covered not only the disconnection of the faucet but also a drain cleaning service, which was completed during the same visit. This is standard for our hourly rate, and we strive to offer competitive and fair pricing for the services we provide. I also understand that you were frustrated and expressed your concerns during our phone call. I made every effort to listen and assist you, even when I was unable to fully address your concerns due to the nature of the conversation. Please know that our goal was always to help guide you through this process and resolve the situation to the best of our ability. We value all of our customers and take every piece of feedback seriously. Should you wish to discuss this further or require additional assistance, please don’t hesitate to reach out. Sincerely, Josh Benjamin"

"Thank you for sharing your experience with us! We’re glad to hear that our plumber was punctual, efficient, and able to resolve the issues for you at a reasonable cost. We sincerely apologize for the initial miscommunication regarding the details you provided to our office. While we strive to ensure all information is accurately conveyed to our technicians, we’ll use your feedback to improve our processes and communication moving forward. We’re pleased that our coordination with your management company was helpful, even if the water shutdown wasn’t ultimately necessary. Your understanding and recommendation mean a lot to us, and we’re grateful for the opportunity to assist you. If there’s anything we can do for you in the future, please don’t hesitate to reach out. Thank you again for trusting Flotechs! Best regards, Josh Benjamin"

"Thank you for your incredible feedback! We’re so pleased to hear that you’re enjoying your new tankless heating and water system and the extra space in your basement. Converting your home from oil to natural gas was indeed a large project, and we’re thrilled that our team was able to deliver a smooth and stress-free experience for you. It means a lot to us that you found our pricing fair and transparent and that you were happy with the professionalism and efficiency of our team. Myself and the rest of the crew will be delighted to know their hard work made such a positive impression! Your high recommendation truly motivates us to continue providing exceptional service for projects of all sizes. If you ever need assistance with heating, AC, or plumbing in the future, don’t hesitate to reach out—we’re always here to help. Thank you for trusting Flotechs! Best regards, Josh Benjamin"

"Thank you so much for taking the time to share your experience! We’re delighted to hear that our team was able to get your AC system back up and running and that you appreciated our professionalism and care. Your recommendation means a lot to us, and it’s always our goal to provide the highest level of service to our customers. If you ever need assistance with your HVAC system or anything else in the future, we’re just a call away. Thank you for trusting Flotechs! Best regards, Josh Benjamin"

"Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that Christian was able to provide the professional and high-quality service you needed. We understand how frustrating it can be when things don’t go as planned, and we’re so glad we could step in and resolve the issues for you. It’s wonderful to hear that Christian’s expertise and dedication made such a positive difference. Your satisfaction means the world to us, and we’re grateful for the opportunity to help. If you ever need assistance in the future, don’t hesitate to reach out—we’re always here to help! Thank you again for choosing Flotechs. Best regards, Josh Benjamin"

"Thank you for your great review! We're so glad to hear that you had a great experience."

"Hey [Member Name Removed], thanks so much for the thoughtful review! We appreciate it!!"

"Thank you so much! We appreciate your business!"

"Thank you for your confidence in our work, it means a lot! We appreciate your feedback."

"Thank you so much for the kind words! We appreciate you taking the time to share your experience with us!"

"Thanks for your business, [Member Name Removed]! We appreciate you!"

"Thanks so much for the feedback!"

"Thank you! We appreciate your continued business!"

"We appreciate your ongoing trust and value you as a customer! Thanks for the review!"

"Thank you for your feedback! We appreciate it!"

"Thanks so much for the feedback, recommendations mean a lot to us!"

"Thank you so much for your continued business! We appreciate your feedback."

"We are so glad to have provided a great experience in such a stressful time. Thank you for your comments!"

"Thank you for trusting us with another project! Your continued business means so much."

"Thank you so much!"

"We are so happy to hear that, thank you for your business!"

"Thanks so much for your business!"