Ferro Plumbing Heating & Cooling Inc

Mechanics were great, We agreed on price for the whole job and then he hit me with the extras. Never Use them......

Great mechanics.....excellent workmanship with no leaks; fired up on second day with no issues. After they left, I was not happy with the level of cleanup, but after speaking with Mr. Ferro, he came by to see for himself and immediately sent back a crew to finish the cleanup to my (and his) satisfaction. Old world customer service combined with technical expertise makes me recommend them to anyone needing a competitive, first class boiler replacement.

Tech, Joe, arrived an hour after the 3 hour service window. He diagnosed the problem as the condenser needing cleaning and could benefit from some additional coolant. ("Borderline low," I think he said.) The cleaning consisted of spraying some - presumably antifungal - stuff on, then hosing it off. That was $180. I opted to do my other condenser, too, since he was here and recommended it. Then, after adding the coolant, he let me know that it was $100/pound, so another $200. I knew that this was a pretty lucrative little visit, since the cleaner was probably a couple of bucks and the total service call probably took 30 minutes, but I rationalized that I was supporting local small business, he seemed knowledgeable, and there was a 30 day guarantee. I had my A/C off for most of the next few weeks since it was cooler. I had had the service completed on 8/16 and I tuned the A/C back on after a couple of weeks on 9/13, discovered that it had tripped the breaker again, and called Ferro on 9/14. The answering person said that, yes, the return visit was covered by the 30 day guarantee and arranged for a return visit the following day. Joe came again, tested the capacitor, and said it was bad. Before replacing it, I asked how much the new capacitor was and reminded him that the the visit was free. Joe said that this was a new call, since he had done repairs last time. I pointed out that the repairs he had completed didn't solve the problem. He replaced the capacitor, which took about 3 minutes, then called his boss, Mike, for the price. Mike and Joe apparently agreed that this issue was best resolved by telling me that the installed part was $275. When I said that the visit was supposed to be free and asked how much the part was (and I was assuming a hefty markup would still be in there), he repeated that the service and parts were $275... and that I could pay it or he would replace the old capacitor. I agreed that this was the best way to go, he did so - which took about another 3 minutes - and left. Is there a customer service grade lower than F that we can give? (I've spared the dialog, which was civil and non-confrontational while never acknowledging even a shred of concern for customer satisfaction or the outcome I had already paid to have. The attitude was definitely "yep, I've got you, and I'll charge you whatever I feel like." As a final addendum, It turns out that the part is $48.57 on Amazon, so I ordered one.)

Job done well and professional. Price on the high side of estimates.

Provider worked diligently on all jobs. Unfortunately, the sheetrock patch is quite noticeable, and must be corrected.

I got the cell number of one of their key plumbers from my neighbor and called him.  In retrospect, I should have probably called the main office.  I had received the part from Kohler, that they advised should remedy the problem.  There is no way I could have gotten under the sink and reached the work area with my shoulder issues and basic fear of plumbing!

The man I contacted, advised that they would be out on Saturday (no extra charge).  I was up and ready bright & early.  I texted once and finally called, leaving a message around Noon.  Got a call around 1PM that they'd be there in a half hour.  The truck pulled in around 3:15; a worker and helper; not the guy I spoke with.

They were both very pleasant and working with the documentation I had got to working on the issue.  Had one set-back, but no problem.  They remedied it.  All the time remaining pleasant and positive.

Problem solved, they cleaned up and were on their way.  

Other than the uncertainty of arrival, it was a very positive experience.

I'd recommend & call Ferro again.

Provided us a quote that was double what it should have costed.

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I discovered at 5:30 pm on a weekday that I had a leak in the drain under my kitchen sink.  I immediately called a different local plumber who quickly told me to call back the next day, since it was after hours, and then they hung up before I could even respond.  Then I decided to call Ferro Plumbing, and I got an answering service person who took down my contact info,  A short while later I got a call back from the plumber, who inquired what my issue was and when I needed service  He agreed to send someone over the next morning, which was fine with me.

The following morning, a Ferro plumber and his helper showed up and fixed the issue within about 45 minutes.  They took the time for me to inspect the work after they finished and they did a real quality job with a great attitude to boot.  I'm really pleased with the service.

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This is the 3rd time I've used Ferro for plumbing and I've been very happy each time. They did the repairs as discussed - in fact I thought they were only coming over to provide an estimate, but when I saw teh estimate was reasonable I asked if they could do the work right then and there and they did. They are really excellent.

Mr. Ferro was agreeable to installing the particular model shutoff valve we wanted (met all code requirements and was one of the brands he uses.) His plumbers came when he said they would, and successfully did the job. The challenge was freezing the line. They had a machine which was able to do this (a lot of other plumbers didn't) and had done a lot of recent successful line freezes to install water main shutoff valves.

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They are bad at time keeping. However ,they are fabulous, and the quality of the work they did was so good.

It was normal; it wasn't anything professional. Their responsiveness was pretty good. I had to get other quotes; I thought they were very high. I guess I do have to pay for their estimate.

They did an excellent job. They're prompt and they're honest and I trust them. I don't have any comparison. I trust them. They were honest. Excellent, no problem.

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Perfectly. Quick to get here, took care of the problem - In and out service.

my mother is very picky and very cynical, however she had nothing but rave reviews. They cleaned up after themselves and went above the call of duty. Highly recommended!

No one else could figure out the problem of my water main and he figured it out right away. Does several different jobs with me and they are on top of things.

The small jobs were great. They showed up on time and fixed the problems with a reasonable price. I then asked Mike Ferro for an estimate to do the bathroom over. He came on time and had good suggestions but never sent the estimate. I called him to follow up and he promised a response which never came. I will not use them for the renovation.