Big Piano Movers

Incredibly unprofessional experience. Two movers arrived who barely spoke English and refused to listen to my clear explanation of how the piano had previously fit into the elevator. They called me inappropriate and offensive names in Spanish directly to my face, assuming I wouldn’t understand. Ultimately, they gave up, leaving my piano stranded in the hallway of my building. After refusing to complete the job, I received harassing and vulgar text messages from the company’s owner (screenshots available). The owner even made bizarre threats about sharing my address with my building super, which had absolutely nothing to do with moving my piano. Their conduct was wildly unprofessional, rude, and hostile. I would never trust this company to handle anything again. If you value respectful, competent service, look elsewhere. No customer deserves to be treated like this simply because the movers refused to do the job correctly.

I waited for him at the location with the cash in my pocket and drove to the location which was in northern Westchester and he had the "family emergency" excuse. He seemed nice and reliable on the phone but now my musically gifted 10 year old niece was waiting for her gift and nothing in the world can buy my time or change this outcome. I hope your daughter is better Frank! A simple no would've been best and i could've made other arrangement. I wasted my valuable day off and had a disappointed child. If you want disappointment this is your mover.

Frank advised he would show up with his team at 8am. He showed up at 8am. They took the piano out of the home without any issue. Frank advised they would need to stop in Brooklyn before coming to Queens. They showed up at our condo in Queens around 2pm. Took them a half hour to bring the piano up the stairs. Original price agreed upon was $350, but due to the difficulty and structure of our stairs, Frank requested $400 as the new price. I agreed seeing the difficulty of the situation. I would highly recommend Frank and his team if you need to move a piano. Don't bother getting other quotes.

unknown

Frank gave me a pick up time (9am-11am) and they showed up at 9:15am. Very punctual. Two guys wrapped the piano and moved it into the truck. They came to my house by 10:15am and took only 10 mins to move the piano to the basement. They were very efficient and my piano was not damaged. The price was also very competitive. Would hire them again.
I like the fact that I don't need to give too much advance notice to schedule an appointment for the weekend.

unknown

They were on time and very quick. Had no issues. Very professional and the price was fair.

Great work. Frank and his guys moved the piano quickly with no issues

My experience with Big Piano Movers was very mixed. My contact was Frank (the main number seemed like his cell phone), and initially I was very happy with the quote I was given and their ability to pick up and deliver on the same day - being a Sunday. He told me to expect the pick-up between 10am - 12pm, and the drop off between 4 - 6pm.
The issues began when I received a text from my father at 7:00am on the day of the move (at the pick-up location), who informed me that the piano movers showed up 3 hours early! Being that I had plans that afternoon, I then began frantically calling Frank to confirm that the drop-off time would still be the same. After numerous calls, he picked up the phone, and confirmed that the piano would arrive between 4 and 6, as discussed. However, around 2pm, I received a panicked call from my boyfriend (who was at our home - the delivery location), saying that the piano movers were there, and without my presence (and the money I had on me) they were threatening to put the piano back on the truck and leave!
I then rushed home in 20 minutes, and arrived to find my piano on a cart on the sidewalk with the group of movers standing around it. Frank was leading the group, and even though I approached the situation with a handshake and the statement and quot;I'm sorry, I believe there must have been a misunderstandingand quot;, Frank met me with a raised voice, spitting out some of the following: and quot;I told you we'd be here between 12 and 2; you've wasted my time; I should put this piano back on the truck; you can't leave the house during the delivery time,and quot; etc. He refused to acknowledge that he had made a mistake, or that there could have been a failure to communicate, and all I could do was say, and quot;well I'm here now, so let's just do it.and quot;
In the end, the piano was delivered safely, and seems to be in working order without any major bumps or scratches that I can see, however I found Frank's demeanor abrasive and unprofessional.

Frank and his men came on time and packed everything in about twenty minutes! The piano was very heavy, but they took very good care of it!

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Perfectly! With professionalism and ease. Thank you!

unknown

I called Big Piano Movers for a quote and the price seemed reasonable. I needed to get a certificate of insurance before scheduling the move, so Frank gave me the number to call to get it. It would have been nice if he could have taken care of it for me, but I was able to get the certificate I needed with relatively little hassle.
Once I had the certificates, scheduling the move was quick and it went smoothly. They showed up on time and worked swiftly.

unknown

They were prompt, professional and competent!

Frank was very professional and courteous. They came on time and had my piano out of my house in a jiffy. They delivered it to Broolyn between the times they said they would be there. Overall great service.. I can't say enough good things.

Awesome. They communicated well with me and my great aunt. She was nervous about moving this prized possession and when they left she couldn't stop singing their praises. I would definitely recommend.

Excellent, on time, professional!

We expected to use the elevators in both locations but it didn't fit. Frank was great! He made it happen and I am so happy that I used Big Piano Movers. It was a last minute move. He was super flexible and really professional. Was quoted crazy prices from other movers.

Frank and partner arrived on time, carefully wrapped console, got it down 27 steps to street level, and then loaded/fastened it in their truck. Travel to destination was uneventful. Console was unloaded, unwrapped and put in place. The job was well done. Frank even added in some helpful tips on piano maintenance before leaving. Overall, they were very professional, very efficient, and very reasonably priced...it was a good experience.

they were efficient, reasonably priced and available to do it last minute

I wasn't sure if they would be able to get my piano into the room I wanted it in because of the narrow alway . But they did !