I called True View Home Inspections on a Monday afternoon, looking for an estimate to do an inspection on a 3-bed 2 bath co-op apartment, which we are signing contracts on shortly. Justin immediately answered and was extremely helpful in giving an estimate for the home inspection and going over everything that he would look at and cover in the inspection. I decided to go out on a limb, since I could only find the one other review on here, and I have to say I was VERY pleasantly surprised. He was almost immediately available and was able to do the inspection that Wednesday morning.
When I met Justin at the apartment, he was actually EARLY and was waiting for me to arrive to start. He was very courteous, friendly, and professional upon first introduction. You may be surprised by how young he is, but don't let that fool you - he REALLY knows what he's doing! He is fully licensed, has plenty of experience, and he owns the company.
Armed with a tablet (iPad) device, a digital camera, and a variety of other tools, he set to work immediately and didn't waste any time. He was extremely thorough for just looking at a simple co-op apartment, and I really appreciated that he led me through the whole inspection and called me over to point out everything that he came across as an issue. He also gave some very helpful suggestions on what to keep an eye on for future problems, and small things we could do to improve the systems in the apartment when we moved in. He continuously recorded all of his observations on his tablet as he went through the inspection so that he wouldn't forget anything later, and documented everything with photos.
Justin prepared a very thorough and professional report for us, which was clear and concise, and organized in a well-thought-out manner as to what needed immediate repairs, what may need repairs in the future, and his suggestions for future work. He sent the report to us via e-mail by 5:30 pm that very same day. I know some inspectors will give you a report on site, but he told us that he likes to sit down and really go over everything while he prepares the report, as opposed to rushing through it on site. I certainly didn't mind waiting a few extra hours for a report that covered everything as well as it did.
On a side note, I am a female structural engineer, and sometimes I have difficulties dealing with men in the construction/home repair industry who assume that, because I'm a woman, I don't know anything about buildings or building systems (so not true!) I really respected that Justin immediately treated me as an equal and wasn't condescending in any way (and I never even mentioned that I was an engineer!) Women should have no qualms about hiring him!
In short, I wouldn't hesitate to hire Justin from True View Home Inspections again. My real estate broker, who was also at the inspection, was impressed as well, and I hope she's able to pass along some business to him (she took a bunch of his cards to have handy at her brokerage).