Sila Heating, Cooling and Plumbing

Very well. Honest and professional team.

It went very smoothly. And contrary to what other people said on Angie's List regarding them being expensive, they were nearly half the cost of the other guys we got an estimate from. Primarily, due to the fact the UIC didn't suggest a furnace that was more than we needed. And since it's been in, it has been MUCH better than the old one even when it was working. It keeps the house at constant, consistent temperature. No turning on and off and trying to stay in and around the number you set it on. It's just slow and steady and the house is just perfect.

Old furnace had to be cut in pieces and carried out up a narrow staircase. Subcontractors did excellent job working four hours on a Sunday night. Installation of new furnace took 3 days (job was complicated); work neat and professional in appearance. Follow-up has been prompt, courteous, helpful.

I was very impressed with the service provided by Unique Indoor Comfort. I called yesterday and set up an appointment to fix a water leak coming from my boiler. The appointment was scheduled for between 10am-12pm the next day (today). Steve C., the technician, arrived at 10:50 - right in the middle of the appointment window. He was very nice and professional. First thing he did was put booties over his shoes so he would not track leaves, dirt, etc. into my home! He assessed the situation and diagnosed the problem as a faulty expansion tank. He did not have a replacement tank with him so he had to go back to the shop and get one. I live very close to where the shop is located and he was back with the tank in about 10 minutes, The entire process took a little over an hour. Including cleaning (vaccuming) the area where the boiler is located. Although I do not have a price comparison for this type of work, I thought the price was reasonable. I hope to not have any additional issues with heat this winter, but if I do, I will most definately call Unique!

Terrible. The technician was supposed to be at my house between 12PM and 2PM, so I stayed at home from 11:30AM onward. At 2:15PM, no one had come and the company had not called to tell me they were running late. When I called to inquire, I found out the technician was still in Scarsdale and was just leaving, which meant he wouldn't be at my house until 2:45PM at the earliest. He didn't show until 3:00PM because he went to the wrong address. I asked for a discount because I had been waiting for over three hours and no one from Unique had bothered to call me and keep me posted. At first I was told there would be no discount, but once I mentioned Angie's List the manager - Chris, decided to offer me a 15% discount off my bill, which I thought was fair. The job itself went well and I thought the price was reasonable with the 15% discount and Angie's List coupon. Without them, I feel the cost would have been expensive. I was happy with my air conditioner and thought everything was okay until I went to my freezer yesterday and found the technician had mistakenly plugged in an electrical strip instead of plugging in my freezer; both cords had a grounded plug and I guess he was confused. However, I spent a few hours throwing away hundreds of dollars of spoiled food and cleaning out the freezer. I called Chris yesterday and explained the situation about the spoiled food. He immediately started denying that his technician could have made that mistake but said that he would check and get back to me today. Well, he didn't get back to me and I just got off the phone with him after calling him back. He said that someone else must have unplugged the freezer and it was not Unique's responsibility. I told him the freezer has been plugged in since I installed it and his technician was the only one who had a reason to unplug the unit. So, I'm out about $200 in food that I had to throw away and the company is denying any responsibility. I am in the process of looking for a new central air system, but I will not be using Unique.

Back in 2003, I actually had this company come out and give me and subsequently, my neighbor a quote to install the Unico system in our homes. They quoted both of us $17,000, although my neighbor was 600 square feet larger and they could not provide me an explanation of the price difference. As they touted themselves to being virtualy the only company in town able to do the installation, my neighbor went ahead, but I decided to wait. Fast forward to this past June, I decided to re-visit getting the system and contacted Unique for a quote. Well, although I certainly did not expect the same quote as given in 2003, I certainly was floored to get a now quote of $28K - especially in this economy, but that was the quote and, once again, no explanation given on how they arrived at the price. In any event, I fould out there is another highly able HVAC company that does high velocity installation - Innovative. I went with them at several thousand less and upon comparing the specs of both, got equal or better components

I did call the company directly, as these were company rules and not something the technician was making up. I was told that they do not give the price of their parts but charge an inclusive rate. During this time I had also checked that a capacitor cost's $12.00 which meant even if they wanted to make a 100% profit it would cost $24 and $126 as their labor rate, and don't forget the $89 call out charge. We used the $25 coupon paid the technician $70, thanked him. My husband went out and purchased the capacitor for $9.99 and replaced it himself in 5 minutes. We told the technician, that he should inform his company that their policy of charging by this method was not beneficial to either party. We felt that the $89 diagnostic charge was fair, the time to replace the part all of 5 minutes was totally unfair and had they have given us an amount of $150 as their final cost we would have agreed. $89 + $24 for the part at 100% mark up, and another $37 for what should have been part of the original $89, but given that they don't do that, $37 for labor cost of 5 minutes. Lesson Learnt: Bad business practice, and No we will not use them again. When you hire someone make sure to ask, if their labor and part costs are separated. As otherwise you will be in for a surprise.

Work went smoothly, workers were clean, careful and performed quality work. The same two technicians did the work all week long. The work took five days, David the supervisor came at least once often twice a day. Workers cleaned up after job each day leaving little for us to do, we had minimal cleanup. The air conditioning is wonderful, quite, and comfortable. High velocity air conditioning is a little more noisy than conventional air but it cools better.

Representative giving the quote was knowledgeable. The price was more than we wanted to spend, but really our only option, since we had no space to build soffits & run traditional ducting. The system installers were VERY clean (almost wouldn't have known they were ever there), and it took about 3 days. After the system install, the communication broke down a bit, because we didn't realize that after the system install, and a separate hookup (and bill) by an electrician, there was STILL another house call to actually get it running, called the "startup.". This ended up having to be rescheduled because I had no idea it would take so long and I was missing work. We also didn't feel like we got enough instruction on how to use the system, program the thermostat, and change the air filter. But overall, it has been great, and so far the house is being cooled nicely. The noise of the vents blowing is a bit louder than traditional central air, but nothing like window units!

The quote was very expensive. They were a mess to deal with - the communication was lacking and it caused a lot of confusion for the service call.

I woke up without hot water. My wife and I are both sick with sinus infections, and our 6 month old, has a bronchial infection. Not having hot water was a nightmare! I called Unique because they had worked on my AC once before. They came right out. The tech looked at my hot water tank, quickly figured it was the valve. He called his office to get a price on the valve,$750. $750 for a $100 piece. wow. Then says, I might as well just change the tank, for around 1400. (hot water tanks are roughly $400, so a thousand dollars for 2 hours of work... wow.) He told me the valve would take about three days before they could install it, the new tank they could probably do the next day. I feel like they recognized I was in a jam, and really tried to capitalize on that. The hot water tank is being installed by someone else today, for 700 labor and material. I understand business is business and we all need to make a profit, and everyone has overhead, but I feel like that price was way high.

Very good job overall. Communications about exactly the way that duct work was to be installed was not clear, and was initial install not particularly thoughtful. Ultimately installation resolved as desired, on time and on budget.

They were able to do the work very efficiently and more attractively at about 10,000 dollars less than any or the other companies I had taken bids from. They did a very good job all around. They were very thorough explanation of how they were going to do the work and what was involved. The installers were very polite. I think they got backed up, so it took a bit longer to complete the project, but it got done in a reasonable amount of time.

They were really good. I enjoyed working with the head people of the company. The workers were friendly and I thought, did a good job. They cleaned up after themselves to some degree. I still had to clean up all the fine dust, but they took away all their trash.

Quick response. Courteous serviceman. Happy with result.

We moved into our house a year ago. We had window units only and didn't want to go through another summer without central air. I spoke with one contractor who could install the conventional system that uses the large air ducts. The price was somewhere around $6500. Sounds good but because my house's structure was a little funky, there would be a problem getting air down to the lower level in several rooms and there would be soffits built around the ducts. Why bother? I therefore did research on high velocity Unico systems that use smaller snake like ducts that are easy to get into just about any wall with not being very invasive. I called four unico system approved contractors to come give me quotes, one being Unique Indoor Comfort. Unique was the first quote. They were very professional and punctual to the minute. We dealt with a salesman who was very personable and not pushy at all. The others came and went. After speaking with Unique, two of the other three contractors were scary. They didn't have the experience installing many of these systems, and you could tell. We called Unique back again after speaking to these other characters and ending up hiring Unique. They were excellent. The salesman monitored the whole job. It was done in 3 days, minimal mess. If there were any problems, there was no hesitation to make it right. Our summer in our home has been very comfortable, no more swelling doors. I am very pleased with their service and product. I would highly recommend them!

We had trouble with the air conditioner. Another company which services our unit did shoddy repair and charged us $500. After Unique visited, it turned out that we may in fact need to replace the more than 10 year old unit. Not happy to about the cost but at least feel comfortable that we are now dealing with competent, straightforward people.

They had the best price and time frame to start but it took 6 weeks to totally complete (grates, adjustments and follow up issues) versus the 3 days they initially told me.

They gave me an estimate and were back within two weeks to do the job. They were very responsive and came when they said they would. They finished within the time frame they said they would. They were very organized and left no messes. They stayed within the estimate they quoted me and I have already hired them for more work.

I called around Monday to find a contractor to check on my central air unit that was not blowing cold air during the crazy heat wave we were having. I was going to be out of town until Thurs. and they were the only ones who thought they could make it on Fri. as they were all very busy. When I didn't receive a call back on Tues. I called again and talked to another guy that didn't seem to know what was going on and couldn't find a record of me calling. Don't think he normally took care of this stuff because on Thurs. they called me and confirmed they could be there Fri. afternoon. To that point I could only get a Monday appt with Robison. On Friday around 4:30pm the office called and said their technician had just finished a job nearby and was on his way. 15 minutes later he showed up. He was clean and courteous. Found the problem quickly and pointed it out to me, describing how it worked and what was wrong. He replaced the wire that had been ripped out of the condenser. He gave it an overall inspection, added refrigerant and then went into the attic to check on the air handling unit. He was careful about walking through the house. After fixing the problem and routine maintenance he tested the unit to make sure it was functioning properly. He took his time and was not in a rush to get in and get out, especially that I was his last appt. of the day.

The company is very professional. From the initial visit to the workers, to follow up, we were very pleased with the service. I have seen the larger wall mounted units in other older homes and didn't care for them too much. But these small vents are unobtrusive. I had held off from putting in central air because I didn't think pipes could be snaked through our plaster and lathe walls. This company knew what to do. There was minimal mess and drilling. There was one problem that came up. We had loose fiberglass insulation in the attic and the workers carried it with them as they went in and out of the attic. They tried to be careful but this stuff got everywhere. When I called to complain, the salesperson came right over and offered to pay for cleanup and a stay in a hotel, if that would make us feel better. We accepted the cleanup reimbursement. I was very happy with this company.

Initially called Unique for repair of 25-year-old system that had been having problems. Got a repair person over the same or next day. Very prompt service. Old unit could not be repaired so ordered a new unit. Pricing was reasonable. Installation was very professional and clean.

A job like this just is not cheap, It's not. They did a good job though. They put in a system that works and they were really good about cleaning up after themselves. The entire job took only about a week I would say and we are pleased with the work they have done to date. We have no complaints and I'd have to give them all A's when it comes right down to it. You get what you pay for with this type of job I think.

I discovered my a/c was no longer working on a particularly hot and humid day. Despite calling everybody on the List as well as in the phone book, Russ was the only one able to come by for an assessment within the week. He was very friendly and professional, and he made it a special point to answer all my questions. When installation day came, he (and his laborers) spent a lot of time teaching me (at my request) about the mechanics and engineering of air conditioners as they removed the old unit and put in the new one. They left the basement cleaner than it was before they arrived, and stayed on the property until we were all convinced that the a/c was working properly without any leaks.

They specialize in installing central air in old homes with radiators just like my home. I had some reservations when dealing with the sales person, but everything worked out great. The installers showed up on time, were as neat as they could be protecting my carpet, and got the job done quickly. I thought the price was a bit high, but was worth it for the quality of work. I'd use them again and recommend them to others!