"We appreciate you taking the time to share your experience, and I want to address your concerns to ensure a fair representation of the events that transpired during our recent service visit to your home. I want to clarify the nature of the service you purchased through the Groupon promotion, which was for a basic cleaning a standard industry term referring to the removal of creosote and soot from a chimney flue, free of any debris. The photograph you kindly provided revealed the presence of a nest, composed of branches and leaves, in your chimney. This meant that the service required additional steps, namely the removal of the nest before a proper cleaning could be performed. Our technicians, far from demanding anything from you, sought to provide a comprehensive solution. They explained that a nest removal and cleaning would be $239, but in recognition of the Groupon promotion, they offered a discounted rate of $189 by deducting the $59. Unfortunately, the communication seemed to break down at this point, as you responded in a manner that our technicians found vulgar and disrespectful. Contrary to the impression that our technicians were in a rush to leave, they took the time to ascend to your roof and explain that the oversized chimney cap was the entry point for the creature that built the nest. This information was meant to help you avoid a recurrence in the future. They also diligently inspected your chimney, ensuring a thorough understanding of the situation. It's important to note that the cost you mentioned for another chimney company to perform the nest removal and cleaning, at $159, falls within a competitive price range, reinforcing that our offered rate of $189 was reasonable for the additional work required. We pride ourselves on great customer service and felt compelled to reach out to you despite the challenges faced during the appointment. Your desire for a discounted new chimney cap, however, presents a challenge as we strive to maintain fair and competitive pricing for all our customers."

"Thank you, Mr. [Member Name Removed], for taking the time to leave a review for Fred's Chimney Magic! We are thrilled to hear that you had a positive experience with Tommy and crew and found our service to be fast, clean, and accommodating. We strive to provide the best chimney services to our customers in Long Island, Brooklyn, and Queens, and it's great to see that we were able to meet your expectations. We appreciate your feedback and look forward to serving you again in the future."

"Thank you very much for the five star review. We appreciate your business and your feedback. Looking forward to servicing you in the future. Thank you."

"Mr. [Member Name Removed] thank you very much for the kind words and the five star review that you posted for our company we appreciate working with customers that understand us and know how we operate. We look forward to servicing you in the future for many years. God bless you and your family Thank you."

"Thank you so much for the positive review we greatly appreciate it it was a pleasure working with you!!"