GallettAir Inc
About us
Additional DBAs - Gallett Air Conditioning & Heating, Gallett Air Heating/Air Conditioning Inc. GGS GallettAir Green Solutions. Building performance and energy testing. What make us different from other companies, is that, we do not have sales people that work on commission. Our Free Estimates are performed by our professional Service and Installation technicians that have the knowledge how to plan out your project efficiently and to get the job done correctly the first time. We (Do Not) sub contract, allowing to insure High Quality and Pride Of Workmanship in all of the services that we offer.
Business highlights
Services we offer
Residential & commercial heating and. air conditioning service, air conditioning, air duct cleaning, appliances, dryer vent cleaning and repair. Appliance repair, heat pumps, installation, multiple year discounts. BPI accredited building analysts. GallettAir Green Solutions.Com Voted Long Islands #1 A/C Company 2013 and 2014 ., plumbing, replacements, sanitizing, water heater, water heater service & replacement. Natural gas installations. Yearly parts and labor service agreements for heating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 0% |
"We appreciate you taking the time to post your experience with our company. Thank You.."
"Response to customer post 8-20-2013; On July 24 we performed a (Free) service call for this member. Yes we were running behind and the customer was informed as such. Our service technician diagnosed that the customers General Contractor installed air ducting in a basement ceiling that was closed in by sheetrock. Unfortunately, some of the supply ducts located in the floor were never connected. The homeowner was informed that the basement ceiling must be opened in order to evaluate what materials and labor would be required to correct the problem. The member was asked to (Contact our office once the ceiling was opened). (We never received a call to reschedule.) Contrary to the customers statement of us being busy and not caring if we lose a customer here and there. This is far from the truth. We honestly take all of our customers seriously, we would not have sent a service technician (25) miles each way to a potential customer and not follow up. It's a waste of everyone's time. Our customer leads are generated not only from our A- rating on Angie's List, but also because of advertising our A+ Better Business Bureau Rating but most importantly because over 30- years in business providing quality services to our customers.The frustration of this member should be with his/her contractor that did the substandard job. Why aren't they making it right for this customer?? Perhaps the member should have used Angie's List in the first place when making His/ Her original choice of a general contractor. Who (Really) deserves the (F) rating here?"
to a clog in the A/C line during that really hot week, and the flooding that ensued in the laundry room,
that we needed a CHANGE in service providers. (Waiting FIVE days for a service call is totally unacceptable, especially
when I was constantly wet-vaccing the laundry room, plying down layers of towels as the water just wouldn't stop
as the A/C ran, washing and drying the towels, only to keep repeating the process.)
After seeing the wonderful ratings and review for GallettAir on Angie's list, I phoned them during the leaking
week, and they agreed that since I had a service contract in effect with someone else, that I wait it out
rather than have to pay for what could be a service call from Gallet that could amount to $ 300.00 or more.
They explained that they only write new contracts on systems that are properly functioning.
Their honesty and professionalism was appreciated, and I knew that as soon as the problem was resolved,
that GalletAir would be the provider I would calling for a service contract. The price for the contract
is less than we were paying before, and is more inclusive! Thank you!
Note: The afternoon of day that I signed the contract in the morning, I spoke with a friend, told her about my AM
appointment with Gallett, and she told me that she has been happily been using their services, with contracts, for many
years, and that they are really great. That confirmed what all of the Angie's comments had already told me! Yay!
if your so busy that you need to schedule 4 weeks in advance.....hire somebody
"Sorry our Estimates are Free so at times customers may have to wait a few hours even weeks for free expert advice. No co pay and no insurance card needed here. In the summer is difficult to give an exact time of arrival, as we can't gauge how long an estimate will take. i.e.: travel time , measuring and evaluation of the job, writing the estimate and then explaining it to the customer and answering questions. For this reason we offer appointments between the hours of 8am and 1pm and 2pm and 5pm Monday through Friday. This is the best we can do under the extremely demanding circumstances that the hot summer weather requires of reputable companies like ours. Now, if the customer wants an exact time and date, we can offer them a chargeable service call of $185.00 where we can pinpoint and exact time and date. However, Most people are appreciative of the Free Expert Advice and written estimate, and are ok with waiting for this Free Service. WE do all of this with no guarantee that we will be the contractor of choice. Be it known, that it does in fact cost companies money to drive around all day performing Free Estimates. Some advice for this customer, Make your appointment for your central air air conditioning estimate in March or April and you most likely will be given a one hour window. Make your appointment in July with a reputable and sought after company, and you will most likely have to wait. Just like the surgeons of medicine, you will wait for the best because they are in demand. The same goes for any highly skilled industry. The only difference is, doctors don't offer free estimates, and you go to them they don't come to you like we do. And at times you wait for Months to see them only to wait hours once you get there."
He told me that they have an individual who has 30 years of experience named Paul, who is the GURU of air conditioning and he would call me. After one day he didn't call so I did. Of course he wouldn't take the call so the rep got on. She told me that she spoke to him and "since they didn't install the AC, they won't get involved". I suppose, there only customers are only those that installed. There was no discussion of money, and that was not an issue.
The failure I believe is in middle management. Gallent could not have grown to 30 trucks, walking away from customers that needed help. The technician was eager to help, but "Paul the GURU" put a stop to it. So the moral of the story is call them if you had them install the AC, or have a quick buck job to handle. If you have a more involved project, get a real professional who doesn't waste everybody's time and leave you flat.
As an engineer, I will get this done, but without the help of "Paul the GURU".
They were reputable enough not to charge me, but really where is the professionalism?
"This system (was not )installed by us,)and was not installed correctly by the original contractor. After inspecting and then discussing the substandard installation by the other company, it was determined that we could not attempt to repair this customers system. We understand that the customer may be upset and frustrated, However, we cannot take on the responsibility of another contractors faulty and substandard workmanship. As you can see by the members post, this was not just a simple fix such as a service call. We feel the F rating is unfair and should not be allowed. WHat consumers must understand is that businesses also have a right to make a decision of weather or not they will take on a job. Truth be told the installing contractor deserves the F rating not us. We did everything right for this customer and at no cost. Opinion: F ratings should be reviewed and checked for validity before being allowed to be post. How can a company be rated without any services rendered? This is frustrated and taking it out on us. This is unfortunate and unfair making good companies think twice about staying with Angieslist. Opinion: For some consumers, this site used as a business bullying forum. And Its getting worse as time goes by. Paul did everything right followed through keeping the customer informed. We stand firmly behind Pauls decision and expertise."
"This member (Was Not) forthright with his information when placing the service call. There is no deception as so claimed. We, as well as many other heating and air conditioning companies have different rates for service calls depending if it's a residential or commercial establishment. Residential service calls (rarely) if ever require accessing a roof. Unlike (Commercial Buildings) where most systems are located on the roof and requires two men for safety as well as insurance purposes. His (Photography Business) is a commercial rated account. When he phoned the office and stated that his business closes at 4:30 pm, the service adviser realized that the call was for a commercial business. In turn, he was re-quoted service rates for commercial establishments. Prior to any work being performed. He had the right to refuse as he so did. Just as customers expect fairness and honesty from service companies, its also important that the customer give the (correct) and (true) information when placing a service call. We were rated an (F) by this member for doing nothing wrong, stating we are a rip off. If your reading this, Do you think its fair to say that this member may have overreacted when grading an (A) rated service company with an (F) for doing absolutely nothing wrong??"
- Simple, fast and very efficient
The tech was great didn't give me a lecture like the other companies I had called, made the repair aand actually only charge me for a tune up which was much less than the minimum quote.
Would not use anyone else in the future
This is the saga of my new central A/C unit. It's long, but in the end you'll get a pretty good idea of how Carmine Galletta keeps Gallettair the highly rated Angie's List company that it is.
On July 9th I was visited my Gallettair tech, to see why my central air was not cooling as it should. My house is a split, so I recognize that air flows/cools will vary by level, but the air flow on even the lower levels was lower than it had been and the upper floor air flow was almost non-existent. The air temperature was cool, but not as cold as it should have been. The tech along with his assistant checked the compressor, air handler, and some of the pipes and ducts. He told me that the unit had too much freon and that may be causing the problem. He said that he'd remove some freon, and if that didn't work, to call back the next day. I was
charged the standard $200 diagnostic/work fee.
At first, it didn't seem to work, so I called back Gallettair. As the day progressed, it seemed to be working better, but it was also a cooler day and the A/C was still not as cool as it should be.
On July 10th, another tech arrived and did a quick check of the system and told me that the unit was 25 years old and working at full capacity. I have lived in the house about nine years and really did not know how old the A/C was until that moment. The tech said he was going to do something with the freon (I believe he said he was leveling it off, although I could be wrong). I was not charged for the second trip.
Whatever the tech did on July 10th seem to make the system worse. The air coming out of the vents was barely above room temperature. On July 11th I called Galletttair at about 8:00 am and asked to talk to a supervisor. I just wanted the tech to undo what he did because the temperature in the house was becoming unbearable, even during the cool days of the latter part of last week. I didn't get a return call that day.
The following day, I sent an e-mail to Carmine Galletta, the owner of the company. I asked about undoing what the tech did on July 10th and also an estimate for a new replacement unit. Carmine arrived the next morning with a bunch of hoses and gauges and spent a good hour working on the system at the compressor. At the end, Carmine told me that he did what he could to get the most out of my system and it might be able to make it through the summer. Carmine apologized about not getting a return call the previous day. He said that even though his personnel were as busy as they could be, they should have called me back. Carmine also REFUNDED the $200 that I paid for my first visit, as a gesture of customer service. This was just a sampling of how far Carmine Galletta will carry his customer service.
When the repaired A/C was still not cooling as much as I wanted (it was better thoiugh), I called Gallettair to have the new unit installed. Carla, who is Carmine's assistant, called me back in minutes and asked if the following morning 6:30 am - 7:00 am would be okay. Good God! I jumped at it as we were in the middle of a heat wave and Carmine made sure to get me in at the earliest possible time. Carmine and his crew arrived at 6:45 am and the unit was running by 9:30 am. Carmine not only gave me quick service at a great price, he extended the service warranty at no additional cost to me.
Then came the series of comedies ? wasn?t funny at the time.
Later the same day the new unit was installed; the air flow diminished and it wasn?t cooling as it had been. I called Carmine, who arrived within an hour. It turned out that I am in the LIPA Edge program where they curtail your A/C remotely on hot days. Well one of LIPA?s curtailments caused a short in my A/C system. Carmine of course repaired it and added some sort of gizmo that would prevent that from ever happening again.
The unit?s working fine, but a couple days later, I go down to the basement and I see large puddles of water. Some condensation is always expected on the cold A/C pipes, but the amount of water was excessive. I sent an e-mail to Gallettair (it was a Sunday) describing the problem and Carla called me within 10 minutes. She said Carmine was working on another job and he would come over once he was done. Carmine arrived in an hour or so and found that my condensation removal pump was shot and he replaced it. FREE OF CHARGE.
There is a reason why Gallettair has so many positive reviews on Angie?s List. I am sure that there are other reputable HVAC contractors out there, but I have never dealt with a man who is so dedicated to doing a great job at a fair price with absolutely
superior customer service as Carmine Galletta.
Start by reading those who rated him poorly on Angie?s List and see if the rating was warranted and/or how Carmine responded to it. Before I hired Gallettair, that was one thing hat I did. You get an idea of the company?s character if you read how they respond to negative reviews. But Gallettair doesn?t get many of those because they do it right.
As long as we live in Gallettair?s area of service, I?ll never use anyone else for HVAC work.
"Thank you for taking the time to post your experience. We take out commitment to our customer satisfaction seriously. Although some of the issues that arose had nothing to do with our installation and because the homeowners were such nice understanding people, it was only right to take care of them. and see the repair through with no additional charge. Amazing, These homeowners realized that there are real caring people behind the company. Its important that as consumers we realize that at times situations occur that are beyond our control such as this customers experience. Instead of taking the negative approach, they were understanding and appreciative. To that end, it makes the company want to go above and beyond for the customer. I personally appreciate the trust you have placed in me, but most importantly Thank You for kindness during a somewhat funny yet stressful turn of events. Working together has its rewards. We will always be here for you. Respectfully Carmine Galletta"
They called first thing Monday morning and said they did have a compressor for me and they would be there the very next day, Tuesday, to install it. I was amazed at their speed! The next day they showed up with the compressor in the afternoon with three men. They had it up and working only an hour and a half later. It was heaven.
Then, through no fault on their part, it stopped working 24 hours later. They came the day I called and found that the blade on the fan had actually fallen off inside the cage (or whatever you call it). The blade was never tightened at the factory and the technician showed us exactly why and where it happened. It was definitely not their fault. He tightened it up then and the a/c was up and running right away. The fan blade was a little bent so he said he would order another one and bring it over when he could. No rush as it is working fine.
As I failed to get names I can't tell you who these individuals were, but everyone was exemplary. The man who came back when the blade fell off was great and said he had never seen that happen before. The girls in the office were wonderful every time I talked to them. One of them, Joanne, was extremely caring and I appreciated that. I have some health problems and the heat was not helping at all, but she talked to me and calmed me down.
All in all a very good experience. And I thank them.
The next week was hot, up to 93 degrees, and the temperature in the house kept getting hotter and hotter (up to 87 degrees) with the A/C running continuously. I called Carmine who explained that with our current lack of insulation in the attic, we may not be able to get the temperature down much more than that. Unacceptable. They sent out a technician who added refrigerant and checked the temperatures coming out of the vents. Technician said the refrigerant should make the house a little cooler. It did not.
Something was definitely wrong, and I was feeling like I just got screwed out of $12,900. The last time I spoke with Carmine, he explained to me that he has 30 years of experience in this business and the 6-8 degree temp difference from outside to inside is acceptable when there is little to no insulation. I have no experience in this business, but I knew this wasn't right. He said he wouldn't leave me hanging, and that was the last time I heard from him despite my attempts and messages. After the second technician came and said the system is working perfectly, I felt helpless. I explained my frustration with that second technician (spending over $12,000 for little results), who plainly said they have had much larger and more expensive jobs and this system is working fine. Finally, I got the call from Paul Mazzeo (service manager), who says the resolution of the problem was worked jointly between him and Carmine.
Paul Mazzeo is the savior of this company and their passing score. Paul is TRULY knowledgable with HVAC and how these systems work. Minor changes fix major problems. He came out on a daily basis for almost a week when our A/C kept freezing over and was not working at all (this was only a month after install). He explained everything perfectly when he tried different things, including removing the refrigerant the first technician added and inspecting the system. Finally, he figured out the problem. There was not enough air getting through the intake to support the larger A/C. He removed the filter and opened up the intake to test it out. 72 degrees and holding steady!!!! With no insulation!!! It was 95 degrees yesterday and inside was a beautiful 72.
Paul ordered parts needed and came back out to fix the intake problem and got our filter back on, and the system is still working great. Paul understands the importance of customer satisfaction and was most accommodating and professional.
This score easily would have been an A if the few who I dealt with, believed there was an issue and worked with me immediately to resolve it. I do appreciate that this company did return to fix the problem.
"To answer this post. First I have to respond that I did in fact go back at least two times to the home after the installation, that I was personally on the system replacement and that I did make an effort to resolve the mans issue. Each time I went there the home was cool and dehumidified. The issue here is that the (original air conditioning system) was installed the original old gas hot air furnace that came with the home in the 1950's. It was connected to uninsulated air ducts that blew from low side wall grills throughout the home. I could have sold them a total new ac system from the attic, but because of the new variable speed furnace technology along with the $1,500 LIPA rebate along with a $700 manufacturer rebate and a $300 federal tax credit it was a no brainer to save them money while accomplishing their goal. I recommended that they replace the current over 40 year old furnace, coil, and condensing unit. To accomplish getting air from the ceiling down, I also added a supply riser from the basement into the attic where it branched out to ceiling grills to supply the home with air from the ceiling as well. We also performed a full air duct cleaning and sanitizing service. This job was completed on a Saturday by at least 8 men at no additional cost to the customer. At his request I personally did some additional air supply grill work for him at no charge. About a week later, He called and said that he was not satisfied because he said the home was no cooling to his expectation. He stated he was from Arizona and his home was always 68 degrees I had explained to him that because the insulation in his attic was original and only one inch thick there was a heat gain issue in the home and that his home would never reach 68 degrees until that issue was addressed. I also explained that here on Long Island we contend with High Humidity unlike Arizona's dry weather. Paul has worked with me for 28 years and and like any other group of professionals, we confer on issues such as this. I had asked him to go back to the home to see if there was something I was not seeing, and Paul in fact saw a resolution. We fulfilled our obligation to this customer which is our main objective and goal. Not months not years but days after his issues arose. My over 30 years of experience does not make me a master of the air conditioning universes ,but my customers can rest assured that they will never be left high and dry by GallettAiir Inc. But in fact they will be warm in the winter and cool in the summer. This customer has a ten year warranty on his system, so its a very good possibility he will see me a his home in the future, with even more years of experience under my belt.. I still recommend that this member address his insulation issues throughout his home. as By doing so will also help reduce his overall heating and air conditioning costs for years to come. Carmine Galletta President/Owner"
"We are looking into this matter we already left the customer a message . This will be resolved quickly"
"We responded quickly to the members request for a return call. Question: How can a person even consider rating a company when service was not performed?"
Our coil was frozen because we needed more refrigerant. The technician gave us directions to thaw it out. They came back the next day when it thawed (day 2 of the heat wave) to add refrigerant.
Now we are cool and know who to call in the future. Easy recommendation.
"As consumers we all have the right to shop price. We are sorry that we couldn't meet this members expectations in price. Our pricing is standard in our industry. We never inflate our service charges when demand is high. Perhaps the member would re consider the (F) if she took the time to realize that she was offered a priority service on the same day of her call, and would be added to an already packed schedule in the middle of a heat wave. We work extremely hard to accommodate everyones schedule and budget. This is an extremely difficult and stressful time for our customer service representatives as well as our service technicians. Considering how hot it is in the attics heat exhaustion is very common. We wish this member luck in her quest in finding a company that will be able to respond to her home in the upcoming 98 to 100 degree days."
I got several estimates to install a complete system, and chose to go with Gallet Air. The other estimates were slap-dash and unprofessional. The other estimates said that any plaster work, electricial work or other work would be an unspecified additional price, so I had no idea what my total cost would be.
With Gallet Air, the owner, Carmine Galletta, came and personally gave me the estimate on May 9, 2013. Due to my travel schedule, we chose the dates of July 10-12 for installation. He told me that it would take three days and that the company was very experienced working with antique homes. I felt immediately that he was more knowledgable and experienced than any of the other four estimates. He gave me a complete fixed price including all work, and I signed up on the spot.
The crew arrived at 9am promptly on Wednesday July 10. There were at least 10 to 15 guys working all the time, from a Master Installer (the amazing John DiLorenzo) to apprentices. We were completely impressed by the professionalism, cleanliness and work ethic of the crew. The guys consulted us on the location of the vents, the thermostats and kept us informed any time they had to make a cut in a wall. All the vents were located inside closets, so there was no impact on the look of the home.
The crew finished on Friday evening July 12 as promised. The air conditioning units are virtually silent- it is an amazing system- I am totally pleased.
I am also happy to know that I have a long term service contract- I was told that all I have to worry about is adjusting the thermostats- they do the rest!
I couldn't be happier- this company is head and shoulders above all others in Long Island- don't even consider an alternative, especially if you have a large, antique beauty of a home!!!
"This was a wonderful and one of the most beautiful old homes that we have worked in in an very long time. Although a bit stressful at times, the crew did a wonderful job installing the systems. Doing a job in a home as old as this one , is not only an accomplishment for us, but also an honor. Working for such wonderful people also helped greatly. We appreciate the opportunity to perform the install and even more pleased that all went as planned. As the homeowner would say, now the old girl will be nice and cool for the next 200 years or better. We thank the customer for placing her confidence in our company. We will always be here for her and the old girl.too!!"
"We appreciate the post and the honesty of our customers. When having a system installed in a home such as this, the homeowner must have an open mind. In this particular installation, we did in fact run into a few unseen obsticles. However, the homeowner was completely understanding and worked with us in resolving these few small issues, making the job go smoothly and to everyone's satisfaction and expectation. Realizing that working in the attic with temperatures hovering at the 120 degree mark, it's extremely difficult. But it could also be potentially deadly this is why its important to have continuity within the team and the homeowner. In this case the homeowner was Great... Our installation and service teams endure these grueling conditions day after day. We appreciate the consideration of this customer, and we want them to know that we will always be there for them if the need ever arises. Now that the the installation is complete, our commitment to providing quality service and maintenance begins. Here at GallettAIr Inc. (We Make Customers For Life.) We are forever committed to our customers satisfaction, as well as the quality and workmanship of the services that we perform each day. Thank you! we appreciate you choosing us for your air conditioning needs."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
860 Little E Neck Rd, West Babylon, NY 11704
Get our Angi-powered app
