The Spa Wholesaler
About us
Welcome to the Spa Wholesaler. Our goal is to provide our customers with the best quality hot tub at the lowest possible price. We understand when shopping for a new hot tub every place you go will tell you the tubs they sell are the best. What sets us apart, is that we have every major brand hot tub on display so you can compare them. Instead of having to believe a salespitch you can actually see the differences. We also don't pressure anyone into buying. In fact when you come in we will never even ask for a deposit. We know when you're ready to buy you will ask us if you can put down a deposit. With a LOW PRICE GUARANTEE we don't need to run those so called blow out sales or push hard to sell a tub. All we ask is that you give us a call before you buy and you'll be glad you did. To receive the fastest response please contact me directly via phone instead of email. Thank you for your time. Please go to our Facebook page and you can read so many more customer reviews.
Business highlights
Services we offer
Pool & spa sales, construction, installation & repairs. Hot Tub Repair - All Brands
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 16% | ||
| 0% | ||
| 0% | ||
| 0% |
"Thank you very much for taking the time to put up a review. If you need anything you can reach me anytime at 518-470-3535. Thanks Mark"
"Thanks again [Member Name Removed] for the nice review. Call me anytime if you need anything. Happy Holidays."
"Thank you so much for the nice review. If you ever need anything you can reach me anytime. Thanks again. Mark"
"Thank you so much for the review and call me anytime if you ever need anything."
Mark and his guys were fantastic. Could not ask for a more professional and knowledgeable crew.
Makes up for the Tropicana watch fiasco.
"Thank you so much for the review and call us anytime if you ever need anything. Thanks again"
"Thank you for the nice review. Call me anytime if you ever have any questions. Enjoy the hot tub and if you need us to order that new cover just give me a call with the measurement and I'll get it ordered right away. Thanks again."
"Thank you for the nice review. Now in the spring I would recommend that you add some extra fiberglass to the bottom of the tub. Saratoga Spas unfortunately do not use any fiberglass so the shell is very thin. I have some of the fiberglass so if you decide to do it yourself just let me know and I'll give you some. You can also bring the pump in and if for some reason the wet end is cracked I have several of those used and if you need one, again I will just give you one. Again thanks for the review and if you ever need anything call me anytime."
Jim arrived on time, explained what he was going to do, and showed me what I would have to do to start it up in the spring. He was very knowledgeable about my model of hot tub and made some suggestions of minor work to be done in the spring. (replace worn O rings., etc)
I was very pleased with the service provided, the price was more than reasonable, as previously when I had a technician out for service, the service call alone was over $100.
I highly recommend The Spa Wholesaler to anyone needing service, no matter what brand of hot tub.
"Thank you so much for the great review. We really appreciate it and look forward to being there for all your hot tub needs. Next year when your ready to open it call us if you have any questions. Thanks again"
"Thank you [member name removed] for the A rating. We really appreciate it. Like always don't hesitate to call us if you ever need anything. Thanks again and enjoy the hot tub."
"[Member name removed] thank you for the review. I noticed you gave us a B rating and please let us know what we could have done more to earn an A. Customer service is the most important thing to us. Anyways I hope you are enjoying the hot tub. If you ever need anything please do not hesitate to give us a call at 518-273-SPAS(7727). You can reach us anytime 7 days a week. Thanks again."
"Thank you for the nice review. I realize when customers come in, it takes a little longer because we explain much more than the typical salesperson at the local stores. I see many reviews online similar to yours and I am so grateful that people really appreciate what we do. We don't just try to get a quick sale. Instead we try to provide you with the knowledge you need to make an informed decision. This is why we have all the other brands in the Capital District on display. This way you can physically see the differences between all the brands. It is what sets us apart, and is the main reason why we sell more hot tubs and swim spas than anyone in the area. Again we sincerely thank you for the review and if you ever need anything don't hesitate to give us a call. Enjoy the new hot tub."
"Thanks again [member name removed] we really appreciate it. Call us if you ever need anything."
The Spa Wholesaler is GREAT! When you call, the owners will pick up and will talk to you! You will make an appointment and receive honest useful information about many brands of spas they sell without BS! They make a profit on every sale for sure, but their margins are very, very, low.
Mark H was very informative is much more than a salesman. He was very transparent giving us lots of choices while deciding which brand and model to chose from. Very much appreciated seeing his dealer cost for any Hot Tub including what could be ordered with just the options you want. He came up with a deal on a high end HT (Marquis brand) that was comparable to Hot Springs and saved me about $3000.
Their showroom in Watervliet is pretty "utilitarian" but you will be glad they pass the savings on to you. If you want to pick up some nice (expensive) patio furniture, see the guys on Central ave. If you want to buy the best spa for the best price see The Spa Wolesaler.
"[member name removed] thank you so much for the great review. We love it when customers really appreciate our honesty. We never want to be like the sales people at the retail stores. Or worse yet the sales people at those so called home show, expo, or hot tub blow out sales. We do things different and we always will. We actually recommended a smaller less expensive tub for you and most sales people would never do that. It is what sets us apart and the main reason why we sell more hot tubs than anyone in the capital district. Thank you again for purchasing a hot tub from us. You can reach us anytime if you have any questions at all. We would also like to point out that because of customers like you this is our best April in 8 years and we are only halfway through the month. Word of mouth is really getting out there. Thanks again and enjoy the new hot tub."
"Wow. I could not ask for a better review. Thank you so much. We really, really apprecite it. I have many reviews on my facebook page but most of my customers are not members here and cannot leave feedback. If anyone would like to see more reviews you can go to facebook and type in the spa wholesaler. You can also go to google and type in the spa wholesaler and you'll see some more. We realize we do not have the best location but we do have a huge showroom. We have about 15 different models on display with about 4 different tubs running. We also realize that wherever you go everybody is going to tell you that the tubs they sell are the best. So we have all the competitors tubs on display. This way you can compare them to each other. Nobody else does this. Once again thank you for the great review. If you need anything don't hesitate, you can call us anytime."
They seemed nice and knowledgeable and the price seemed great so I spent over $6000 (that was a lot of money for me) on a decent 4-6 person Raindance Cascade hot tub. I loved it at first, but when I found a crack and chunk missing under one of the headrests only a few months after delivery I wanted it replaced or at least repaired. They dropped the tub when they delivered it, so I am not sure if this was related or not.
Ultimately, after more than a year of emails and calls that seemed to only spur unfulfilled outcomes, I contacted the manufacturer and reported my issues. Only then did the Spa Wholesaler finally contact me and offer to provide a replacement tub. The problem is that the replacement tub is smaller and a different brand, which seemed to be significantly less quality and motor seems far less powered. The first tub is was a therapeutic pleasure for my back, this one feels like someone blowing bubbles, there is just no power to it.
I can not help but feel the owner used their knowledge of spas against my uneducated spa knowledge and they gave me a lesser spa and took away my quality used spa and left me with little if any alternatives for a true resolution. The price was great, if you want to roll the dice and risk using them it is up to you, but I would personally never use them again after such terrible service; the chasing after them for months, being misled, personally it was just not worth it for me. I would prefer to deal with someone I can trust and obtain real service and know I am obtaining a quality product from start to finish.
"Ok first off, I believe the customer is always right except in this case. When the hot tub was delivered it was never dropped hard. Also the tub is completely checked before we leave the site. If the tub was damaged a customer would contact us right away or at least I would think so. Instead the member is leaving out the fact that it took her almost a year to call me to complain about a chip in the acrylic. This chip was actually on the top of the spa which you would see pretty quick. Now I honestly don't know what happened during the better part of the year. When I did finally recieve a call from the member I went out to look at the damage. It looked like somebody dropped something on the top of the spa. Perhaps a hammer or bowling ball, I will never know. If I was your average hot tub store I would of said sorry but you should not have waited a year to call me for damage that was done on delivery. To make a long story short it would have taken a few more weeks to get an acrylic repair guy out to fix the tub. Instead I offered the customer a brand new spa with a longer warranty. Now just so everyone knows, nobody, and I mean nobody in the hot tub industry would have done this just to make a customer happy. Especially after the better part of a year went by. Before the customer decided on the new tub I had her come back in, and she got to sit in a dry one for comfort and also see one run so she could feel the pressure. I gave her the option of having her old tub fixed or could have a brand new one which was basically the same tub but with all the new upgrades and a lot more jets. She was very happy with the new tub. She got to see and feel the pressure of the new tub before she decided on it. It is very puzzling to me to read this review especially since the customer has never called once to complain about the new tub. When I replaced her old tub all the pillows were destroyed, not from us, but from the customer. She also received all new pillows on the new spa, so again the customer made out like a bandit and was never charged a penny. This review just goes to show you no matter how hard you try, you can't please everyone. I actually hope the next tub see buys is from one of the retail stores in the area and then she can really see what customer service is really like. I have several thousand tubs of mine in the area. If you were to call I can give out references. Also you can google us and see other reviews. If anyone has any questions they can call us anytime."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
1801 5th Ave, Watervliet, NY 12189
Get our Angi-powered app
